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Required Technical Support
As a Technical Support you will:
Handle customer requests professionally, maintaining SLAs and high satisfaction rates
Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.)
Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions
Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk
Communicate clearly and empathetically with customers via HubSpot, phone, and email
Verify functionality in Sandbox and Production environments to support accurate issue resolution
Document solutions, best practices, and contribute to the internal knowledge base
Support and guide Tier 1 agents, acting as their escalation point
Assist with the onboarding and training of new Tier 1 agents.

Required Senior DevSecOps Engineer
We're revolutionizing how the world moves money with our unified global payments platform. Our team is at the forefront of ensuring the security and resilience of this critical infrastructure, and we're looking for a visionary Security Architect to play a pivotal role in designing and implementing robust security solutions across our infrastructure and applications.
If you have a passion for building secure-by-design systems, a deep understanding of both infrastructure and application security principles, and the ability to translate complex requirements into actionable blueprints, we want to hear from you. You'll be instrumental in shaping our security landscape, ensuring our platform remains a trusted and secure environment for our global users.
What You'll Be Doing:
This is a hands-on position. You need to love writing Python, working with APIs, and codifying infrastructure. Lead the architectural design and implementation of security solutions for our cloud infrastructure, network, and applications.
Get your "hands dirty", fearlessly working on our most complex and risky problems involving production systems and networks.
Constantly push optimizations and best practices. Define and maintain security standards, frameworks, and best practices across the organization.
Collaborate closely with engineering, product, and operations teams to integrate security seamlessly into the development lifecycle and infrastructure deployments.
Evaluate and recommend security technologies and tools to enhance our security posture.
Develop security reference architectures and patterns to guide engineering teams in building secure solutions.
Participate in threat modeling and risk assessment activities to proactively identify and mitigate potential security threats.
Provide expert guidance and mentorship to engineering teams on security-related topics.
Stay current with the latest security trends, threats, and technologies, and translate them into actionable strategies for us.

As a Staff DevOps Engineer, you will own production infrastructure across our cloud environments and work closely with platform, dev-infra and automation tests teams to drive operational excellence. You need to be ready to lead cross-team initiatives, proactively identify areas for optimization, and define scope both for yourself and the team.

You will be responsible for:

Keeping production stable and working, having a dedicated team as a first line of support
Improvement of existing CI/CD processes based on the feedback from product and infra teams
Improving the organization's FinOps posture

seeking an experienced and motivated IT Help Desk Specialist to join our global IT team. In this role, youll support over 400 employees, manage help desk tickets in a fast-paced environment, and contribute to the stability and efficiency of our internal IT operations.

If you're a tech-savvy professional with a passion for service, thrive in a hybrid Windows/Mac environment, and want to work with cutting-edge technologies in a dynamic, people-first companythis opportunity is for you.



Responsibilities:

Provide hands-on technical support for hardware, software, systems, and services across the organization.
Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
Troubleshoot and resolve issues in Windows and macOS environments.
Manage user accounts and permissions in Microsoft Azure Active Directory.
Set up and onboard new employees, including hardware provisioning and system access.
Maintain IT asset inventory and ensure hardware/software is up to date.
Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
Assist in maintaining network infrastructure including Wi-Fi, switches, and firewalls.
Escalate complex technical issues and follow through until resolution.
Document technical procedures, solutions, and user interactions.
Deliver excellent customer service and maintain a high level of user satisfaction.
Be available for on-call support approximately once every three weeks, as part of the teams shared responsibility for critical issues.

Required IT & Security Operations Specialist
Responsibilities:
Lead and manage E2E complex projects in the IT, IS and Security department
Coordinate and work closely with security teams
Establish effective relationships with stakeholders, communicate project updates and risks, collaborate with business units to understand their needs.
Develop and maintain project documentation, prepare reports and departments statistics.
Experience in managing projects related to security infrastructure, compliance, risk, GRC, IAM, or cloud security.

Required DevOps Engineer
As a key member of our engineering team, youll work at the intersection of development, operations, and reliability. Youll automate cloud infrastructure, ensure system performance, and maintain secure, scalable deployments in a regulated fintech environment.
Responsibilities:
Manage and enhance cloud infrastructure (AWS, GCP, Azure, or similar).
Develop, maintain, and automate CI/CD pipelines to streamline application delivery.
Implement Infrastructure as Code (e.g., Terraform, Ansible, CloudFormation) for provisioning and managing environments.
Set up and maintain monitoring, observability, and alerting systems using tools like Prometheus, Grafana, Splunk, New Relic, ELK, etc.
Define, track, and act upon SRE metrics (SLIs, SLOs, error budgets) to balance reliability and development velocity.
Participate in incident response, including root cause analysis and remediation.
Automate repetitive tasks to reduce toil and increase system resiliency and uptime.
Collaborate with developers and security teams to embed security and compliance best practices (e.g., PCI DSS, DevSecOps).
Support on-call rotation and continuously improve operational processes.

Were hiring a Customer Success Engineer to work directly with customers to implement, troubleshoot, and optimize the platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.

Responsibilities:

Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Investigate and resolve cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

As the Technical Support L2 Engineer, based in Tel Aviv, you will have the unique opportunity to build and scale our L2 support function from the ground up and be a part of the Blockchain security future . Reporting to the Head of Customer Support, you will help our customers with their most pressing issues, protecting end-users from being scammed, creating real impact.

This role is meant for a true builder. As the first hire, youll be a major player in building the support process for cutting edge new Blockchain security products, becoming subject matter expert and trusted advisor for our customers, engaging directly with our engineering and product team, and learning our product directly from them.

Your Chain of Impact:
Provide expert-level technical support for our applications, diagnosing and resolving complex issues with aggressive resolution times.
Analyze sophisticated problems related to system performance, configuration issues, API integrations, Web3 security threats, and blockchain-related incidents.
Monitor system performance metrics, API health, and security incident alerts.
Serve as the primary point of contact for escalated customer issues, maintaining clear communication with stakeholders.
Coordinate with Engineering, Product Management, and Field Services teams to resolve complex technical challenges.
Identify opportunities for the support team to take on additional responsibilities and develop subject matter expertise.
Create and maintain comprehensive playbooks, troubleshooting guides, and internal documentation.
Develop tools and automation to improve support efficiency and reduce resolution time.
Maintain strict compliance with security policies and procedures, particularly when handling sensitive customer data.

XM Cyber is the leader in hybrid-cloud security posture management, using the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. We're looking for a Devops Engineer for our R&D team, who is passionate about application architecture, system design, and end to end implementation. Responsibilities: You will independently determine and develop architectural approaches and solutions, building automated deployment and testing environments, managing performance bottlenecks and continuously improving the security and resilience of our platform, and act as a knowledge source for other team members. If you’re a get-things-done, hands-on creative thinker and doer, this one’s for you.

We are seeking a highly skilled and motivated MLOps Engineer to join our team and play a critical role in the deployment, automation, and maintenance of our Machine Learning infrastructure. You will be responsible for ensuring that our ML models move seamlessly from experimentation to production with stability, security, and scalability in mind. You will work closely with data scientists, Machine Learning engineers, and DevOps teams to build robust model pipelines, manage infrastructure across on-prem and cloud, and enforce best practices in version control, model deployment, and compliance. Key Responsibilities: Design, implement, and maintain automated model training pipelines using tools such as MLflow, (Kubeflow, Airflow), or custom orchestrators. Support reproducibility and consistency across model training environments. Implement and manage Artifactory. Establish and maintain model registries to track versions, metadata, and lineage. Automate model promotion through staging, testing, and production environments. Build CI/CD pipelines tailored for ML use cases, integrating model training, validation, deployment, and rollback. Manage and scale infrastructure across cloud platforms (Azure) and on-premise environments Optimize GPU/CPU resource utilization and cost efficiency. Implement auto-scaling and load balancing strategies for ML workloads. Manage version control systems (e.g., Git) and integrate with experiment tracking tools. Handle Storage and retrieval of artifacts (e.g., Docker images, models, datasets) via artifact registries like JFrog Artifactory or AWS ECR.

The Consulting team is looking for a Cloud Consultant focused on our Cloud Products to join us in Israel. In this role, you will specialize in the design and development of cloud-ready infrastructure and application architectures, including automated container platforms, deployment pipelines. You'll lead the on-site implementation of our technologies like our OpenShift, our OpenShift Data Foundation, our Ceph and our Ansible Automation Platform. You'll play a key role in the enterprise development of our customers, helping make our solutions both practical and workable for their businesses. You'll work to gain an understanding of customer infrastructure and business needs, make recommendations that resolve their issues, and help them make strategic decisions. As a Cloud Consultant, you will help customers build enterprise applications and capabilities around cloud technologies to streamline development and allow for continuous feature release of applications.

In this role you will work onsite from the customer site.

What you will do

Serve as a subject matter expert at the customer site, addressing technical, development, or strategic IT requirements.

Implement and integrate open and hybrid cloud solutions including our OpenShift and other offerings.

Understand industry practices and our policies, procedures, and values.

Demonstrate good judgment in selecting best methods to obtain solutions.

Collaborate with project and customer team members to meet timelines and goals.

Contribute to project documentation and diagrams and support cases management.

Mentor and share your knowledge with customers and the team.

Define and promote the adoption of automation techniques and DevOps processes to improve the cloud life cycle, including infrastructure and application uptime, availability, and time-to-market.

Implement solutions using cloud technologies, design principles, integration points, and automation methods.

DRS RADA is a global pioneer for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. Join Our Team as a RMA Manager at DRS RADA Technologies! Key Responsibilities:
* Manage the Service calls and RMA processes ,systems and tools
* Define and manage Service’s KPI’s
* Coordinate company’s resources for achieving SLA commitments
* Manage sales administration activities