לוח משרות דרושים

In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:

- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

Building Operations and Management:

- Ensure quality and upkeep expectations are being adhered to.
- Hold the team accountable for general operational policies and standards, as well as financial efficiency.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Operations team.
- Escalate, monitor and see through capital improvement and large customization projects in partnership with cross-functional teams.

This position requires responsibility for planning, implementation, and monitoring of projects in alignment with the group's objectives, in collaboration with internal and external stakeholders. Key Responsibilities: Manage complex projects from planning to delivery. Oversee budgets, schedules, and resources. Lead and manage local and international teams. Supervise compliance with standards and regulatory requirements. Establish and expand business relationships with local clients, partners, and suppliers. Report to the company's headquarters and ensure the implementation of organizational policies.