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Unit 42s Managed Detection and Response (MDR) service is growing fast, and were building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, youll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding.
Youll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey.
Key Responsibilities
Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
Support onboarding activities for new customers
Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
Collaborate with MDR analysts to ensure the customers technical questions about incidents or threats are fully addressed
Own the customer communication lifecycle during ongoing incidents ensure timely updates, clarity, and alignment on next steps
Help drive consistency and quality in how incidents and threat intelligence are communicated externally
Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team.

We are looking for a Senior Windows Internals Engineer for our Tel Aviv R&D center. You will be part of a team that designs and develops the windows internals components of our revolutionary endpoint security product for the windows platform.
More information about the Cortex XDR product can be found here.
Key Responsibilities
Contribute to the research and development of Windows drivers, services and other system components for Windows
Find and implement innovative solutions to counter cyberattacks
Use diverse tools and technologies IDA/python/rust/gcc/assembly
Work closely with teams of experienced engineers, security researchers and product managers, leading projects, features, and initiatives.

We are looking for a Principal Backend Engineer to join our Cortex backend engineering group.
The group develops and maintains the backend of Cortex products Cortex XSOAR, Cortex XDR, and Cortex XSIAM. The great majority of the Cortex engineering group is located in the TLV office which allows us to operate at a high pace with short loops of decisionmaking.
You will join a team focused on developing, innovating, and scaling the Cortex XSOAR product, along with contributing to shared Cortex infrastructures and components. We are looking for candidates with a cando attitude, who are passionate about complex problems and thrive on bringing value to thousands of customers.
More information about XSOAR, here.
Your Impact
Production at scale!
Endtoend backend development of features and components across their entire life cycle (design, develop, test, deploy, maintain)
Providing real time mitigation and solutions to complex production issues
Work closely with peers across different teams and disciplines to shape solutions and integrate with other parts of the product
Contribute to teamwide efforts code reviews, design reviews, technical and architectural decisions
Participate in a rotational on-call schedule to ensure the smooth operation of our production systems and provide real-time support for critical issues.

Are you excited about leading a team of researchers who are redefining how cloud security is automated? Do you want to shape the future of an Autonomous SOC by building the next generation of remediation and response content?
As the Cloud Cybersecurity Research Manager, you will lead a team of talented researchers creating autonomous remediation plans for cloud runtime and posture issues. You will drive innovation, mentor researchers, and ensure our automation content is precise, safe, and impactful. This role combines hands-on technical knowledge with strategic leadership, empowering your team to deliver solutions that protect customers at scale.
Your Impact
Lead and mentor a team of cloud security researchers, fostering technical excellence, innovation, and collaboration
Define research priorities and guide the design of robust, testable, and autonomous remediation plans for cloud runtime and posture issues (CSPM, DSPM, CIEM, CNAPP, IAM, etc.)
Ensure high-quality delivery of SOAR playbooks and automation content aligned with customer needs and company vision
Collaborate with product, engineering, and threat research teams to maximize the impact of remediation content
Establish processes, KPIs, and best practices to continuously improve research output, playbook quality, and operational efficiency
Stay up to date with attacker TTPs, cloud-native threats, and emerging technologies to guide team direction.