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Required Technical Account Manager
As part of the role you will have the opportunity to:
Proactively manage a portfolio of customers to deliver consistent value across the entire lifecycle, driving adoption and growth
Manage the onboarding of new customers and translate the customers Desired Outcomes into an implementation plan that will provide value in a timely fashion
Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value our Horizon platform
Train customers to use products effectively
Make sure all customer issues and requests are handled in a timely manner while working in collaboration with all relevant teams (Product, R&D, Sales and Marketing)
Maintain high levels of customer engagement, including regular account reviews and performance planning
Build strong relationships with stakeholders and drive customer advocacy through case studies, referrals, and references
Actively communicate internally to address customer needs and challenges.

We are looking for a Key Account Manager.
The Account Manager is a key player responsible for nurturing and growing client relationships within our enterprise-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities::
Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

As an Account Executive your role includes managing your own account pipeline, contributing to the teams pipeline and becoming a valuable part of the product team.

No outbound required! Only reach out and consult businesses who have signed up to the platform in order to make them paying customers, provide top notch customer service and help improve the product based on knowledge and feedback that youll gather!

What you'll be doing:

Working Model: Europe time (Mon-Fri) & US hours (Temporary - Onboarding Period)

You will become a product expert!

The Account Executive position is a quota-carrying position; you will own the full sales cycle
Be the companys eyes No one in the company knows our clients better than the Sales team
Influence the product in the light of client demands and needs
Cross department involvement and information sharing
Initiative independence and ownership