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We are currently looking for a Connectivity Manager to join our amazing team.

The Connectivity Manager oversees global IoT connectivity and messaging platform operations. This role manages relationships with mobile network operators (MNOs/MVNOs), connectivity providers, and external messaging platform suppliers, ensuring reliable device connectivity and communication services across all markets. This role is critical to success as connectivity and messaging are the foundation of our payment platform and telemetry services, supporting 1.5M+ devices across 100+ countries.

Key Responsibilities:

Strategy & Planning

Develop and execute global connectivity strategy for cellular and emerging technologies
Lead 2G/3G network sunset transitions and migration strategies to ensure zero customer disruption
Develop and implement comprehensive eSIM and redundancy strategies for business continuity
Benchmark messaging platform suppliers on performance, pricing, delivery rates, and global coverage to ensure is always on the best available solution
Vendor & Supplier Management

Manage strategic relationships with MNOs (Verizon, POST, Telenor, Partner, Telstra) and MVNOs (Telit, Webbing), ensuring SLA compliance, commercial terms, and network performance across all regions
Manage external Messaging Platform suppliers: own the vendor relationship, SLA performance, and contractual compliance with current provider (Twilio) and potential alternatives (e.g., Infobip)
Negotiate contracts, pricing, and SLAs with connectivity providers and messaging suppliers across regions
Oversee SIM lifecycle management including procurement, activation, and deactivation
Cost Reduction & Invoice Management

Drive aggressive cost reduction initiatives and optimize data plan management across the device fleet
Manage and monitor monthly invoices from all connectivity and messaging platform suppliers - ensuring accuracy, flagging discrepancies, and tracking spend against budget
Identify opportunities for renegotiation, consolidation, or supplier switching to reduce total cost of ownership
Track and report connectivity and messaging spend trends to leadership

we are looking for a Technical Support Engineer.
As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience.
In this role, you will be responsible for:
Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.
Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
Provide expert technical support across Payments, Payees, and Cards domains, including complex payment workflows and payment provider integrations, while working closely with internal operational and Engineering teams to ensure seamless customer resolution.
Diagnose and troubleshoot high-impact payment issues, including payment lifecycle discrepancies, provider-related failures, cutoff-related delays, transaction status issues, and payment processing escalations, driving robust and customer-focused resolutions.
Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
Maintain internal documentation and actively contribute to knowledge-sharing across the team.

We are looking for a highly analytical Tier-2 Support Expert to act as the main escalation point for our team. You will investigate data anomalies, collaborate closely with R&D, and deliver high-quality, tailor-made technical resolutions to leading global brands.
Responsibilities
Handle complex unresolved issues from Tier-1 involving APIs, data pipelines, and dashboards.
Reproduce bugs, conduct root-cause analysis for data discrepancies, and document technical findings.
Work closely with R&D, Product, and Customer Success to prioritize bug fixes and drive systemic improvements.
Provide clear, professional technical guidance to enterprise clients while meeting strict SLAs.
Create and maintain internal Knowledge Base articles and troubleshooting runbooks.

We're seeking a skilled, customer-oriented IT Ops / Helpdesk Specialist to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance, providing hands-on support across a wide range of systems, applications, and devices. You will play a key role in ensuring smooth daily operations, maintaining productivity across the organization, and delivering an excellent end-user experience.
In this role you will gain exposure to modern IT tools, automation, and cutting-edge technologies, as well as a chance to make a real impact on the daily experience of every employee in the company.
Responsibilities
Provide tier 1 service desk support and tier 2 technical support to end-users across Windows and macOS environments, both on-site and remotely.
Manage user accounts, access, and authentication via Okta and Microsoft Entra ID (creation, modification, policies, MFA, SSO).
Administer and support SaaS applications, including user provisioning, license management, permissions, and app assignments.
Own and execute the employee on-boarding and off-boarding processes, including device preparation, account setup, access provisioning, and secure deprovisioning.
Support and troubleshoot hardware and peripherals, including laptops, monitors, printers, conference room equipment, headsets, and mobile devices.
Administer and support Microsoft Office 365 applications and Google Workspace (Gmail, Drive, Calendar, Meet) at a basic admin level.
Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner.
Track and manage support tickets through the helpdesk system, ensuring SLAs are met and end-users are kept informed.
Collaborate with InfoSec and IT Operations on security best practices, patching, endpoint protection, and compliance requirements.
Contribute to IT projects, automation initiatives, and process improvements.

We're looking for a hands-on IT Specialist to join our fast-paced team. The role includes maintaining local and cloud infrastructure (including AWS and local training servers), supporting employees, and managing IT assets and systems.
Responsibilities
Provide technical support for employees (hardware, software, and network issues - onsite and remote).
Prepare laptops and accounts for new hires, including system access, email setup, and HID cards.
Monitor and support local servers, AWS infrastructure, and network equipment.
Maintain office equipment (printers, webcams, conference systems) and ensure meeting rooms function properly.
Handle security camera systems and server room alerts (e.g., temperature anomalies).
Track, document, and manage IT inventory across offices and storage locations.
Conduct basic security and IT onboarding training for employees.

Required Solution Expert
Description
A leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Solution Expert.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

As a Support Manager based in Israel, you will be responsible for hiring, mentoring, and managing a team of support engineers focused on delivering exceptional customer service, driving data-driven improvements, and fostering a high-performing, customer-centric culture. Reporting to the Director of Support, you will play a key role in building and shaping the Israeli support centre, ensuring alignment with Armis from Service now operational standards and ongoing commitment to service excellence.

What Youll Do:
Lead and mentor technical support engineers, assigning tasks and ensuring efficient issue resolution.
Support, coach, develop and lead a team of technical support engineers to deliver world-class service.
Motivate team members and address challenges that may arise in daily operations.
Identify areas for training and skills development to continuously improve team capability.
Communicate organizational goals, priorities, and business needs to ensure clear expectations across the team.
Monitor daily activities, including backlog management and workload distribution, ensuring SLA adherence and operational efficiency.
Drive the Technical Support team to achieve high customer satisfaction and success, measured through defined KPIs and performance goals.
Maintain a deep understanding of us from Service now products, solutions, and technical environments to provide guidance and subject-matter expertise.
Provide managerial oversight and serve as an escalation channel for internal and external customers.
Implement Knowledge-Centered Support practices to capture, share, and leverage knowledge for faster, higher-quality resolutions.
Partner closely with Customer Success, Product Management, Program Management, and Engineering to develop and refine support processes and influence product quality.
Develop, communicate, and enforce team policies, procedures, and operational standards.
Review case updates from team members, providing coaching and feedback to improve communication and case handling.
Conduct customer follow-ups and survey reviews to ensure feedback is addressed and service excellence is maintained.

We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience and how our platform continues to improve.
Responsibilities:
Customer Support & Communication
Provide excellent support via email, chat, phone, and video calls
Guide customers, demonstrate the system, and solve issues in real time
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2)
Investigate and resolve technical issues end-to-end
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly
QA & Product Involvement
Take part in QA activities and collaborate with QA and development teams
Validate fixes and support testing (regression, sanity checks)
Identify recurring issues and contribute to product improvements
Documentation & AI Tools
Maintain and improve technical documentation and knowledge base
Use AI tools to enhance support efficiency and workflows

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist our internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with our specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel. Schedule is Mon - Fri, 9am-6pm (Friday/work from home).
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions.

We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.

The Role:
The Team Lead, Technical Support is a hands?on leadership role responsible for day?to?day IT operations at the CRT Israel office, supporting approximately 200 end users in a corporate environment. This role supervises two Technical Support Engineers while actively participating in support, troubleshooting, and project work. The Team Lead serves as the local IT owner for the office , ensuring high service quality, operational stability, and alignment with enterprise IT standards across endpoint management, security, compliance, and systems administration. Work from our Jerusalem office 5 days a week ?Success in This Role Looks Like:
* The Israel office experiences reliable, high?quality IT support.
* Tickets are well documented, resolved efficiently, and trends are proactively addressed.
* Engineers are supported, guided, and developing technically.
* Backlog projects progress consistently without sacrificing daily operations.
* The office aligns with enterprise IT, security, and compliance standards.

Who You Are:

* Hands?on, service?oriented leader with a strong player/coach mindset—comfortable balancing technical execution with daily people leadership and escalation support.
* Excellent communicator and collaborator who builds trust with engineers, end users, HR, Security, Facilities, and global IT partners.
* Highly organized and accountable, with strong attention to detail in documentation, process adherence, and follow?through on operational and project work.
* Calm, pragmatic problem?solver who can prioritize effectively, manage competing demands, and maintain a high?quality user experience under pressure.
* Growth?minded mentor who enjoys developing others, identifying skill gaps, and continuously improving team capability and IT operations.

What You’ll Actually Be Doing:
Leadership & Supervision
* Act as a player/coach , balancing direct technical work with team supervision.
* Provide daily guidance, task prioritization, and escalation support for two direct?report engineers.
* Review ticket quality, documentation, and adherence to ITIL and internal standards.
* Mentor team members, identify skill gaps, and support ongoing development.
* Serve as the primary local IT escalation point for the Israel office. End?User Support & Operations
* Provide hands?on Mac and Windows support in a corporate environment (hardware, OS, applications, peripherals).
* Support onboarding, offboarding, and role changes in partnership with HR and Security.
* Troubleshoot hardware, software, account access, printing, conferencing, and office technology issues.
* Ensure consistent, high?quality user experience across the office. ServiceNow & Documentation
* Own and enforce proper ticket documentation in ServiceNow (incidents, problems, requests, changes).
* Ensure timely updates, root cause notes, and resolution details are captured.
* Contribute to and maintain knowledge articles and operational documentation.
* Track trends, recurring issues, and improvement opportunities through ticket data. Office IT Ownership
* Manage day?to?day IT operations for the CRT Israel office.
* Coordinate with global IT teams on standards, changes, outages, and initiatives.
* Oversee local inventory, asset lifecycle, and equipment refreshes.
* Serve as a local IT liaison for facilities, vendors, and third?party support when required.
* Support a dozen Microsoft Teams rooms as well as a Townhall syste