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Required Junior Customer Success
The Big Picture:
Mental health is the defining health challenge of our time. Millions of people are living with stress, loneliness, and emotional struggles, yet most never get the support they need. Traditional therapy doesn't scale. AI-only tools lack the human warmth that real growth requires.
We are changing that. We've built a new model of care - one grounded in real human connection, guided by an AI-powered engine, and proven to deliver outstanding outcomes. We're live, growing, and looking for the people who will help us scale.
The Role:
As our Customer Success hire, you'll be the primary human touchpoint for our participants. You'll support people on their emotional journeys, ensure they get real value from the platform, and surface their experiences and needs back to the product and clinical teams.
This is not a ticket-queue role. It's a people's role. You'll be in daily dialogue with users, building trust, gathering signals, and helping shape the product's next chapter.
What You'll Do:
Manage ongoing, day-to-day communication with participants - answering questions, solving friction, and keeping them engaged.
Listen carefully to user feedback and translate it into clear, actionable product insights.
Plan, prioritize, and juggle a wide variety of tasks and user-facing workflows simultaneously.
Work closely with the product team to close the loop between user experience and product decisions.
Contribute to operational processes as the company scales.
Actively contribute to user acquisition by establishing early relationships with prospective users and guiding them through the conversion funnel.
Identify drop-off points and take action to keep users engaged and progressing.

We're looking for a Customer Success Lead to own the post-sale relationship with our enterprise clients and make sure they get real, measurable value from us. You'll be the trusted advisor our customers rely on - guiding onboarding, driving adoption, shaping their compliance and QA programs, and turning insights into outcomes. This isn't a traditional CS role: you'll also build the AI workflows, agents, and automations that scale your impact across dozens of customers at once.
What You'll Do:
Own the full post-sale lifecycle for enterprise clients - onboarding, adoption, expansion, and renewal
Build deep relationships with stakeholders from ops managers up to C-level, especially in contact center and compliance functions
Translate customer goals into measurable success plans, and track KPIs tied to ROI, compliance coverage, and agent performance
Lead QBRs and executive reviews with data-driven narratives (presenting to VPs and CEOs)
Partner closely with Product and R&D to feed customer signals back into the roadmap
Build and own our AI-powered CS stack - design agents and workflows that automate health monitoring, meeting prep, account summaries, usage analysis, churn signals, and customer communications
Develop internal tooling using Claude, Cowork, and our own platform to make the CS function scale 10x without 10x headcount
Identify expansion opportunities and drive upsell/cross-sell in partnership with Sales
Manage escalations calmly and act as the customer's voice internally.

founded in early 2010, we are a global data mvno that delivers enterprise grade, global connectivity and iot services across more than 200 countries and 600+ mobile carriers' networks. our secured network delivers network protection and web content intelligence.
enterprise customers can manage, monitor, and optimize data usage in Real-Time with our powerful software platform. gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
what you will own:
salesforce ownership and data quality: maintain a single source of truth for customer information, activities, risks, opportunities, and outcomes; define and enforce data standards.
customer lifecycle framework: establish clear stages, milestones, success plans, handoffs, and playbooks from onboarding through adoption, renewal, and expansion.
risk management and health scoring: build proactive risk identification, reporting, and engagement triggers so teams act before issues escalate.
kpi governance: define, operationalize, and enforce measurable success metrics, ownership, review cadences, and accountability across customer success.
customer segmentation and touchpoint strategy: tailor engagement by customer size, value, maturity, and need; standardize onboarding checkpoints, qbrs/ebrs, and success reviews.
business intelligence and reporting: deliver executive dashboards and actionable insights on customer health, adoption, renewals, deployment progress, usage trends, and team performance.
automation and ai: reduce manual work through workflow automation, alerts, scheduling, reporting, and ai-assisted data collection and csm guidance.
enablement: maintain playbooks and documentation, deliver continuous training, and ensure cs readiness for every product release.
cross-functional alignment: coordinate with product, operations, support, sales, and subject-matter experts to resolve ownership gaps and execute strategic programs.
continuous improvement: identify friction, improve processes and tools, and create repeatable operating standards that scale.
what we offer
hybrid work
work life balance
parking
medical insurance
food allowance
cellular plan
unlimited data plan for traveling
discount memberships
professional development budget
global company- working and collaborating with amazing people around the world
fun working environment & company activities
and of course, air hockey, pool table, and ping-pong tournaments!