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Were looking for a mature, responsible, and independent team member someone whos proactive, driven by purpose, and doesnt wait for instructions but takes initiative to improve and move things forward.
Join us on a challenging and rewarding journey, alongside top-tier professionals and a culture that blends excellence with enjoyment.
Role Overview:
Lead customer-facing operational processes and data management by building a precise, scalable, and efficient infrastructure that supports business growth and delivers clear value to our customers.
Responsibilities:
Manage a dedicated team in day-to-day management and leadership
Define clear operational goals and KPIs for the team
Continuously monitor and drive performance improvements
Establish and enforce professional standards, provide hands-on training and guidance
Own all aspects of data operations (local & offshore)
Ensure process consistency and standardization across the board
Drive continuous improvement in workflows and reduce operational errors
Design and maintain fast, clear, and efficient data flows
Customer Onboarding Ownership:
Plan and lead a value-driven, efficient onboarding process
Define what, when, and how data is integrated for each new customer
Ensure onboarding foundations support future account expansion
Measure, improve, and align with business goals
Data & Performance Analytics:
Monitor performance trends across teams and processes
Own the teams delivery against business and operational KPIs (quality, accuracy, speed)
Drive cost reduction, operational effectiveness, and customer value
Success Metrics:
Error rate and data accuracy
SLA / turnaround time per customer or file
Quality and consistency of onboarding process
Performance of the offshore team in the Philippines
Continuous quarterly performance improvement

we are looking for an Inside Sales Representative Italian Speaker!
The Inside Sales Representative will be part of a fast-growing global FinTech company. We are looking for a self-starter who thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, qualifying prospects, creating sales opportunities, closing deals, and managing accounts. This role involves 50% cold calling, so confidence in hunting is a must.
The Inside Sales Representative will report to the Director of Inside Sales EMEA.
Key Responsibilities:
Source new sales opportunities through inbound leads and manage the full sales cycle for the SMB market.
Optimize the funnel for Enterprise and SMB opportunities and align Enterprise opportunities with local Sales Representatives.
Proactively hunt for new opportunities using social media, industry associations, and other channels.
Understand and manage all phases of the sales cycle while handling technical and product-related inquiries.
Accurately document all activities in Salesforce.

We are looking for a Customer Support representative! Were a boutique tech company with a cutting edge product in the online marketing industry, trusted by global brands such as Fiverr , Elementor and Lemonade. Located in the heart of Tel-Aviv.

Job description
Full-time position in a SaaS company.
The position includes assisting with technical support and providing customers full training of our product. You will help customers plan and understand the best ways to utilize our service based on their business needs.

We are looking for a Senior Customer Success Manager with SDLC experience, ready to help drive our customer adoption, renewals and expansions for Enterprise customers, reporting to the Head of Customer Solutions and Success. As the post-sales account owner working collaboratively with the Account Executive, your job will be to drive all the post sales activities and to ensure outstanding customer success measured by adoption, renewal and expansion. You will work with customers to understand their objectives and provide analytics on their adoption, understand objections and craft a plan to unblock adoption and exceed customer expectations.
Key Responsibilities:
Build trust with customer stakeholders and develop a trusted advisor status.
Frequent customer engagement to ensure adoption and expansion of current contract.
Collaborate with account executives to manage the renewal process, QBRs, Roadmap review and drive new features as they are released.
Develop and deliver usage analytics that show observability into adoption, model quality, ROI, and overall user experience.
Collaborate with Support to resolve technical issues in the field.
Collaborate with Field Engineering and Sales Engineering to manage and oversee the product installation process, including identifying pre-requisites, validating environment readiness, variants of installation on different environments and installation and overall installation readiness.
Lead customer enablement and onboarding developers onto the platform.
Serve as a feedback loop to Sales and Engineering for feature requests and overall Product and model quality.
Identify and report any potential churn risk and develop a get to green plan.