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As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.



Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:

Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of into customer infrastructures.
Customer Relationship Management:

Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with platform.
Engage with stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

our company, the worlds largest content recommendation platform, is hiring a Senior Performance Account Manager for our TLV Office. In this role, you will be directly responsible for managing a book of business of tier-1 clients, identifying and executing upsell & optimization opportunities at scale.
You will excel in this role if you enjoy working in a highly technological & analytical environment, and love developing rock-solid relationships with international clients.
How youll make an impact:
Manage a book of business of programmatic partners - understand client strategic objectives & KPIs in order to be able to intelligently identify and execute opportunities, upsell effectively and grow the overall partnership
Monitor, troubleshoot and optimize performance for different types of client integrations and activities
Use data analytics tools (Tableau, QlikSense, Excel, etc.) on a daily basis to draw business conclusions and identify opportunities for growth
Routinely meet & have weekly calls with your clients to share insights & potential initiatives, and review overall performance - backed by data
Successfully build and maintain close relationships with key people in your book-of-business. Strengthen partnerships with clients and influence their business strategy & decision making
Develop and execute long-term account plans and conduct QBR (quarterly business review) meetings with strategic clients
Work very closely with Product Management- as well as other internal teams - to increase client engagement by building new features / improving products based on clients feedback, as well as troubling technical issues.