לוח משרות דרושים כספים, כלכלה ושוק ההון

As a Customer Success Business Analyst, you will serve as a bridge between business stakeholders and technology teams, helping to translate business needs into technical solutions and play a key role in helping leadership to make data-driven decisions. You will analyze processes, deep dive into our entire customer success domain (Upsells, Downsells, Uplift, Downlift and Churn), gather requirements, and contribute to the development of strategies and solutions that improve operational efficiency and drive business growth.
What will you do?
Collaborate with business stakeholders to understand their objectives and requirements.
Develop and maintain dashboards to monitor CS KPIs and performance (individual/department level).
Prepare executive summaries and presentations to communicate findings and recommendations to CS management
Assist in analyzing productivity, looking at measures like attainment, NDR, GDR, renewal rate and many more to help our CS team reach their goals
Analyze data to identify trends, patterns, and insights that can inform decision-making.
Create detailed documentation of business requirements, processes, and workflows.
Communicate insights effectively to stakeholders using data visualization tools.
Provide regular updates on project status and issue resolution.
Maintain effective communication with business stakeholders and project teams.
Collaborate with cross-functional teams to identify and implement process improvements.