As a Customer Service Specialist, you will be a key point of contact for customers throughout their interaction Scientific Israel.
The role is focused on providing responsive, professional, and high-quality customer service across the full customer journey - from order placement and delivery through installation, invoicing, payment-related inquiries, service coordination, and ongoing support.
You will ensure that customers receive clear information, timely updates, and consistent follow-up, while working with the relevant internal functions whenever additional information or action is required.
This is a hands-on role requiring strong customer orientation, ownership, attention to detail, and the ability to manage multiple customer interactions in a dynamic and growing environment.
Key Responsibilities
Customer Support & First Response: Serve as a primary point of contact for customers, provide professional and timely support, assess customer requests, respond directly where possible, and ensure appropriate follow-up until resolution.
Order Processing & Customer Follow-Up: Accurately enter and maintain customer orders in the relevant systems based on approved commercial terms and customer documentation, while providing customers with clear and timely updates throughout the order process.
Delivery, Installation & Service Coordination: Coordinate customer-facing activities related to deliveries, installations, service visits, and repairs, ensuring customers are informed of schedules, requirements, status updates, and next steps.
Invoicing & Payment Support: Generate or process customer invoices where applicable and support customers with invoice, billing, payment, and related documentation inquiries, coordinating internally when additional input is required.
End-to-End Customer Journey Management: Support and guide customers throughout the full customer lifecycle, ensuring continuity between orders, deliveries, installations, service activities, invoicing, payments, and ongoing support.
Customer Case Ownership & Communication: Maintain visibility of open customer requests, proactively communicate progress, identify delays or unresolved issues, and ensure that the appropriate internal stakeholders are engaged to support timely resolution.
Systems, Documentation & Customer Experience: Maintain accurate customer, order, service, and interaction data in CRM, ERP, and related systems, while identifying recurring customer needs and opportunities to improve the customer experience.
Requirements: Bachelors degree or equivalent relevant experience.
3+ years of relevant experience in customer service, customer support, order management, service coordination, customer operations, or a similar customer-facing role.
Proven experience managing customer interactions and processes from initial request through completion and resolution.
Strong experience with order processing, customer documentation, invoicing, and customer-facing operational processes.
Experience working with CRM and ERP systems; Salesforce and SAP experience is an advantage.
Strong verbal and written communication skills in both Hebrew and English.
Strong organizational skills, attention to detail, and ability to manage multiple customer requests simultaneously.
Experience in life sciences, healthcare, laboratory equipment, scientific instrumentation, or related industries is an advantage.
This position is open to all candidates.