We are looking for a Customer Delivery Manager (CDM) to lead the onboarding and activation of merchants This role is critical in ensuring that merchants with sophisticated operational, regulatory, and technical requirements are successfully integrated, activated, and ramped to revenue quickly and efficiently. You will act as the commercial and operational owner of the activation phase, working closely with internal teams and external partners to deliver a seamless and structured onboarding experience.
What Youll Do-
Own Complex Merchant Activation
Take full ownership of merchants from post-signature through go-live and earlyrevenue ramp-up
Manage onboarding (Post KYB) for high-risk merchants with complex compliance, risk, and operational requirements
Act as the primary point of contact throughout the activation lifecycle Drive Time-to-Revenue in Complex Environments
Ensure fast and efficient go-live
Monitor early transaction activity and drive revenue ramp-up
Identify and resolve blockers related to risk, compliance, and integrations Navigate Payments Complexity
Support merchants in navigating payment flows, decline management, and approval rates
Lead Cross-Functional Execution
Partner with Sales, Sales Engineers, Account Management, Risk, and Operations
Coordinate multiple stakeholders across regions, partners, and internal teams
Ensure alignment and accountability across all workstreams
Deliver Performance & Optimization Insights-
Monitor performance metrics such as GR, transaction volume, and authorization rates
Provide actionable recommendations to improve performance and scale merchant activity
Identify early risks and opportunities for optimization including areas for growth.
Requirements: What Were Looking For
At least 2 years of experience in payments, fintech, or high-risk industries (gambling, forex, crypto, etc.) in Customer facing roles.
Strong understanding of payment flows, plus solid understanding of risk frameworks, and regulatory environments
Ability to manage complex, high-stakes merchant relationships
Experience working with cross-functional teams in fast-paced environments
Strong analytical mindset with a focus on performance and revenue outcomes
Excellent communication skills with the ability to influence both technical and commercial stakeholders
What Success Looks Like
Fast and efficient onboarding of high-risk merchants
Reduced time-to-revenue despite complex requirements
Strong early performance (GR, volume, auth rates)
Smooth handling of compliance and risk processes
High-quality merchant experience in complex environments
Successful transition to Account Management for long-term growth.
This position is open to all candidates.