DealHub is the leading Revenue Platform helping fast-growing SaaS companies streamline and connect their quote-to-revenue processes. With top-tier enterprise customers and a mission-critical solution, we’re continuing to scale globally and we’re now seeking a VP of Account Management to drive our strategic customer partnerships, long-term value, and global expansion. This is a senior, high-impact leadership role responsible for shaping the vision, strategy, and execution of Account Management at DealHub. You will own the overall health, retention, and growth of our enterprise customer base while building and scaling a world-class Account Management organization. As the first VP in this function, you’ll play a pivotal role in defining long-term strategy, building scalable processes, and influencing company-wide initiatives that drive customer value and revenue growth.
What You’ll Do Own the Global Account Management Strategy
* Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
* Establish the operational framework, methodologies, and metrics for a scalable AM organization. Drive Enterprise Growth & Retention
* Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals.
* Ensure high retention rates and predictable renewals through proactive engagement. Lead Executive-Level Relationships
* Serve as the executive sponsor for strategic customers, building strong relationships with CROs, CFOs, RevOps, IT leadership, and C-suite stakeholders.
* Position DealHub as a long-term strategic partner driving measurable business outcomes. Build & Scale a High-Performing Team
* Recruit, mentor, and lead a global Account Management team as we expand into new regions.
* Create a culture of excellence, accountability, and customer advocacy. Align Cross-Functionally for Customer Success
* Partner closely with Product, Sales, Customer Success, Marketing, and Operations to ensure a unified and impactful customer experience.
* Provide strategic insights to influence product roadmap and GTM strategy based on customer and market feedback. Lead Executive Business Reviews & Strategic Planning
* Oversee customer QBRs, strategic roadmaps, and value realization plans at the executive level.
* Ensure DealHub's platform is tied to business outcomes and long-term transformation initiatives.
Requirements: What You Bring
* 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams.
* A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts.
* Strong commercial leadership — highly skilled in renewals, pricing strategy, and complex contract negotiations.
* Exceptional executive presence with the ability to influence C-suite stakeholders and operate as a trusted advisor.
* Demonstrated success building and scaling AM or CS organizations in high-growth SaaS environments.
* Strategic, data-driven mindset with strong business acumen and the ability to align customer outcomes with company goals.
Why DealHub
* Join a fast-growing, collaborative team backed by a best-in-class product and customers who trust us as their strategic partner. As VP of Account Management, you’ll shape the future of how we engage with our most important customers, impact global revenue strategy, and play a key role in DealHub’s next stage of growth.
This position is open to all candidates.