לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות משרה מלאה

Were looking for a IT Specialist to join our global IT team.
As an IT Specialist, you will manage and maintain MDM systems, Linux and Windows servers, provide technical support for Mac OS and Windows, install and troubleshoot software, perform system maintenance and backups, support users, oversee IT equipment logistics, handle system administration tasks, manage user accounts (Azure AD, LDAP), and enforce IT security policies and best practices.
Responsibilities
Administer and maintain local Mobile Device Management (MDM) systems, Linux, and Windows servers.
Provide technical support for Mac OS and Windows computers.
Install, configure, and troubleshoot software for local users.
Perform system maintenance, updates, and backups while monitoring system health.
Offer user support during routine work hours.
Manage IT equipment, including reception, delivery, inventory, and accounting.
Perform routine system administration tasks such as software installation, system patching, and troubleshooting.
Assist with user account management, including Azure Active Directory, LDAP, and group accounts.
Implement and enforce IT security policies, procedures, and best practices to protect systems and data.

We are currently looking for an MES Product Architect to join our talented Opcenter services team in Israel. In this role you will be responsible for designing, developing, implementing, and supporting our MES Product, Opcenter.

You will have the opportunity to work on some of the largest MES projects in the region and we are happy to train you up in our market leading MES product.

This role can be based Airport City, Israel. Hybrid working is available but you must be willing to travel to our customer sites.

Area of responsibility:
Participate in large MES implementation projects for the Israeli customers.
Understand the goals of the project workstream to which you are assigned, the breakdown of project tasks, and be able to explain the workstreams' relationship to the overall solution.
Configuration and implementation of end-to-end MES solutions.
Testing, data migration, production, and postproduction support.
Support knowledge transfer (deliver training courses, user guides, coaching of MES key users).
Support the documentation and development of standard methodologies and the further development of our knowledge base.
Ensure solution implementation with special consideration of the surrounding MES and ERP landscape as well as production/quality processes.
Acting as part of a Consulting Services team, work productively with Consultants, Architects, Project Managers, and other internal & external interfaces to ensure that the customer succeeds in their objectives.
Be a technical trusted advisor to a customer and implement customer requirements to introduce or further develop innovative and integrated MES solutions in production, quality, and compliance management.

As Director of Global Technical Support, you will lead our global technical support team, focusing on delivering exceptional service related to our products and solutions. Your leadership will ensure high customer satisfaction, efficient resolution of technical issues, and strategic development of support infrastructure leveraging automation and GenAI.You will be expected to be proficient in technical support best practices and bring them to our company.
Location: Tel Aviv, Israel, hybrid role (3 days a week from the office).
Key Responsibilities:
Lead and strategically manage a global technical support team, overseeing day-to-day operations and long-term support strategy.
Develop and implement automated support solutions and integrate advanced GenAI tools to streamline operations and enhance customer interactions.
Serve as a senior escalation point, providing expert guidance on complex technical issues related to our products and solutions.
Collaborate closely with R&D, Product Management, Customer Success, and Sales teams to align technical support operations with product development and customer requirements.
Foster continuous improvement through advanced analytics, KPIs, customer feedback, and innovative support methodologies.
Define and ensure adherence to Service Level Agreements (SLAs), maintaining superior levels of customer satisfaction globally.
Develop and manage internal and external knowledge bases, documentation, and training programs centered around GenAI and automation.
Drive team development through effective coaching, mentoring, and performance management practices.

The Technology Support Specialist is responsible for providing technical support to our clients and assisting internal departments such as Account Management and Sales. This part-time position is ideal for students, offering valuable hands-on experience in technology support and integration.

Key Responsibilities:
Configuring new clients across various internal systems.
Assisting with technical integration efforts for client setups.
Updating and modifying system settings and configurations based on requirements from both internal and external stakeholders.
Providing technical support to internal departments and assist in troubleshooting and resolving technical issues.

We seek a passionate Tier-1 Technical Support Engineer to join our rapidly growing Global Support and Services organization.
As a Senior Tier-1 Support Engineer, you will serve as the first point of contact for customers, delivering timely, accurate responses. You will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.
What will you do?
Assist customers with product-related questions, technical troubleshooting, and service-related concerns.
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality responses to customers.
Deliver clear, concise, and friendly communication that reflects a customer-first approach.
Escalate complex or unresolved issues to the appropriate internal teams.
Deflect repeated issues through automation/KB/Self Service.

We are looking for a New Verticals Support Specialist.
What youll do:
Oversee all the operations activity within the New Verticals products on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues and manage workers during live shifts.
Managing E2E operational processes for new projects within the New Verticals products
Full-Time position, working in 24/7 shifts, including weekends and holidays.