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we are looking for a Radio Customer Support Expert.
As a Customer Support Expert, you will be part of leading technical group within the Global Support department, collaborating with our customers and global teams. You will play a key role in ensuring the success of our customers by providing advanced technical support and sharing your expertise across the organization.
Deliver Tier 3 technical support for advanced telecommunications and networking hardware and software to global customers and internal teams.
Troubleshoot, analyze, and resolve complex issues in customer networks, ensuring minimal disruption and high satisfaction.
Collaborate with internal and external technical teams throughout all project phases: presales, design, implementation, and operations.
Train and mentor global technical teams to enhance their knowledge and capabilities.
Travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.

Job Description:
The Customer Service Manager will lead and own OFILs global customer service activities, covering hardware and software support, customer onboarding, training, and post-sales Technical Support.
This role is hands-on and customer-facing, combining strong technical capabilities with ownership of service processes, tools, and workflows. The Customer Service Manager will work closely with Product, R D, Sales, and Operations to ensure high-quality Customer Experience and efficient support operations.
Location: Nes Tziona
Reporting: VP product Customer Service
Starting Date: Immediately

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
Provide hands-on technical support for laptops, desktops, and workstations across Windows & macOS.
Peripheral Management: Install, configure, and maintain docking stations, monitors, webcams, keyboards, mice, headsets, printers, and specialty equipment.
Manage peripheral inventory, compatibility, and standardization.
Networking & Connectivity: Troubleshoot Wi-Fi, VPN, printers, and shared network resources.
Conference Room & Event Support: Setup, test, and maintain video conferencing and audio systems (Teams / Zoom Rooms).
Documentation: Maintain accurate records, update knowledge base articles, and track cases in the ITSM platform.

We are looking for future Professional Services Consultants to join a unique career development program designed to prepare technical professionals for customer-facing consulting and delivery roles.
The program begins within our global technical support organization, where participants will receive structured technical training, product enablement, troubleshooting experience, and exposure to real customer environments.
Following successful completion of the program, candidates will transition into Professional Services as associate and take ownership of customer implementations, migrations, optimization projects, and strategic security engagements.
This opportunity is designed for individuals who combine strong technical capabilities with excellent communication skills, customer-facing confidence, leadership potential, and the ability to independently drive complex technical initiatives from planning through successful delivery.
Successful candidates will become trusted advisors to customers, helping design, implement, optimize, and deliver advanced cybersecurity solutions while working closely with customers, internal teams, and product experts.
Participate in a structured TAC-to-PS development program combining technical training, customer exposure, and hands-on experience.
Develop deep expertise in our company products, security technologies, networking, and troubleshooting methodologies.
Work directly with customers and internal teams to support technical investigations and problem resolution.
Design, deploy, and maintain advanced cybersecurity solutions.
Act as a trusted technical advisor and primary point of contact during customer engagements
Lead technical workshops, architecture reviews, and customer-facing discussions.
Identify technical risks proactively and drive resolution plans.
Collaborate with TAC, R&D, Product Management, Sales, and Project Management teams to ensure successful delivery.

We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience and how our platform continues to improve.
Responsibilities:
Customer Support & Communication
Provide excellent support via email, chat, phone, and video calls
Guide customers, demonstrate the system, and solve issues in real time
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2)
Investigate and resolve technical issues end-to-end
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly
QA & Product Involvement
Take part in QA activities and collaborate with QA and development teams
Validate fixes and support testing (regression, sanity checks)
Identify recurring issues and contribute to product improvements
Documentation & AI Tools
Maintain and improve technical documentation and knowledge base
Use AI tools to enhance support efficiency and workflows

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge Storage platforms that redefine performance, reliability, and cyber resilience at scale. As the leader of the Remote Support organization, you will be responsible for driving operational excellence across the teams, ensuring best practice procedures and highest standard of technical disciplines. You will collaborate effectively with other functions across the Development, Level 3 (L3) Support, Customer Support, Mechanical Engineering, and Account Technical Advisers. You will balance short-term execution and escalation management with long-term organizational development, process optimization, and continuous improvement initiatives.

Responsibilities:
- Lead and develop multiple global technical teams through their GEO Team Leads/Manager.
- Drive operational excellence, technical disciplines, process improvements, and global alignment.
- Partner with R&D, Product, Mechanical Engineering, and Customer-facing teams to improve customer outcomes.
- Collaborate with a variety of teams and interests (Senior Support Team, Technical Advisers, Global Operations)
- Ensure high levels of customer satisfaction and service delivery.
- Provide leadership, coaching, and strategic direction to Managers/Team Leads and senior technical contributors.
- Prioritize resources and initiatives to maximize business impact
- Contribute to maintaining and improving internal knowledge base and procedures
- Engage with L3 to solve field issues, known best practices and procedure updates
- Actively participate in projects as assigned, in order to achieve department and Company goals
- Travel domestically or internationally as required

We are looking for an R&D Escalation Manager to join our Harmony SASE R&D group and own the bridge between Customer Support and R&D - making sure our toughest production and customer issues reach the right team and get driven to resolution fast. This role owns the escalation system, not the escalation inbox: it is built for a driver, not a router. This is an individual-contributor role - a matrix lead who drives a cross-functional squad, with no direct reports.
Key Responsibilities
Own escalation outcomes end to end - proactively drive every escalated ticket to closure with the owning team (chase R&D, unblock stalls, guarantee SLA coverage), with no orphan issues.
Own the definitions, not just the tracking - define and periodically re-baseline escalation SLAs, severity criteria, and quality standards, and decide them independently rather than escalating the decision upward.
Lead ad-hoc task forces for critical and urgent production incidents, and ensure every severe incident produces a real post-mortem with action items that are tracked and actually closed.
Own escalation metrics and dashboards, enforce data quality, and use the escalation vantage point to spot recurring patterns and drive systemic fixes with R&D - not per-ticket firefighting.
Scale the escalation function without scaling headcount by making AI and automation the default: AI-assisted triage and routing, AIOps and auto-remediation to bring MTTR down, and continuous elimination of repetitive toil.

abra professional services is seeking an IT Support Technician to provide technical support, maintain IT systems, and troubleshoot hardware and software issues in a dynamic work environment. This is a full-time position located in central Israel, with career advancement opportunities for suitable candidates. Key Responsibilities: • Provide technical support to approximately 400 employees, including computers, peripheral equipment, and software. • Install, maintain, and update operating systems and applications. • Diagnose and resolve hardware and software issues. • Work with servers, backup systems, and communication networks. • Document technical issues and solutions in the service desk ticketing system.