Required Customer Experience Representative - English & Hebrew Speaking
Do you have a high level of customer service consciousness? interested in helping others?
Join us, a fintech start-up with financial backing from the strongest investors in the Israeli economy.
Its an opportunity to join a tech company, with excellent conditions in a dynamic and developing environment!
Our Mission
We are all about impact - How often do you get the chance to affect the life of others, across the Globe?
Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score or other obsolete metrics.
Our platform does just that, without depending on the traditional banking system.
We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.
Using cutting edge technologies and our global financial network, we provide our customers, individuals or businesses, advanced services including multi-currency account, international Visa card, and real-time cross-border payments, with expertise in hard-to-reach destinations.
Responsibilities
Helping and accompanying customers in the application and registration process, while maintaining a high level of service and professionalism in accordance with the standards of service used by the company.
Clarification, handling, and providing solutions to customer complaints.
Customer training in using all functions in the app and responding to inquiries from the company's customers on various topics.
In addition, customer support is also carried out through chat support systems.
Requirements: A minimum of one year's experience in a service position.
High service consciousness, patient people who like to help others.
A high level of wording ability and excellent interpersonal communication skills.
A high level of written and verbal English- a must!
Ability to commit to at least one year in the position- a must!
This position is open to all candidates.