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Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: Is my data safe?
At our company, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. Weve built the industrys first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.
At our company, we move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details. Together, were solving interesting and complex puzzles to keep the worlds data safe.
Technical Account Managers are the primary contact for our company customers and the first line of defense for data. All our company's employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to our company's customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
Ensure data is protected from insider threats, cyber-attacks, and policy violations
Onboard Customers to our company's platforms and deliver on-going value and support
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new company's products as they are developed and released and develop expertise in your clients unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal company's teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.

Were looking for an experienced and ambitious Account Manager to join our growing team.
Responsibilities
Manage a close relationship with our players on a daily basis.
Support our players and constantly engage with them.
Keep track and monitor the players activity on a daily basis.
Work with all aspects of the game studio: fully understand Economy, Product, Monetization, features, machines, etc.
Build and deliver ongoing content, promotions and activities - where the KPI is to bring players to their next level.
Collaborate with cross-functional teams to drive players' activity growth.

We are seeking a strategic and customer-obsessed Head of Fulfillment to own and elevate the end-to-end customer delivery experience in our digital services marketplace. This leader will be responsible for shaping how users receive, experience, and perceive the value of our servicesfrom the moment they submit a request to the final delivery and beyond.
What am I going to do?:
* Own and optimize the full fulfillment journeyfrom service request, to digital packaging, delivery, and post-delivery touchpoints.
* Design and implement a consistent, delightful, and premium customer experience that is deeply Embedded in our product and service flows.
* Collaborate with Product, UX / UI, Customer Support, Marketing, and Talent Operations teams to ensure cohesive experience design.
* Define best practices and standards for how digital services are framed, presented, and delivered.
* Build mechanisms for quality control, service packaging, and user satisfaction measurement.
* Lead cross-functional initiatives to scale fulfillment operations without compromising experience.
* Leverage data to continuously improve customer satisfaction, reduce friction, and drive repeat usage.
* Serve as the voice of the customer across the organization for fulfillment-related topics.
Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Required Account Manager (Spanish Fluency)
What youll do:
Serve as the primary point of contact for our Americas based clients.
Maintain an ongoing relationship for all client-related aspects, from product implementation onwards.
Utilize account management skills to lead a team of internal product, operations, support, technical account, and delivery stakeholders to support our clients business outcomes.
Deliver business reviews to reflect the value the client derives from our service.
Extract value matter data from BI tools, and generate reports.
Serve as a trusted client consultant; develop and share best practices for leveraging our platform to drive tangible business outcomes.
Partner with business development counterparts to develop strategic customer plans, with focus on mitigating risk and securing renewals.
Identify upsell opportunities with existing clients to contribute to company growth targets.