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A no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.
As a Customer Success Manager, youll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities
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Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
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Lead discovery meetings with key users and stakeholders from customers and partners to position as a core system and focus on maximizing its value.
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Build strong relationships with key stakeholders to drive engagement and long-term success.
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Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
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Analyze customer usage data to proactively address risks and drive retention strategies.
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Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

We are seeking an Emerging Customer Success Manager to work with customers in our Emerging segment. The Emerging CSM will work with customers in strategic 1:1 engagements for high-impact customer objectives or by facilitating 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of .
This is a high impact role that will play a key part in building out the strategy for proactive and reactive engagement with Emerging customers.
In this role, you will also be responsible to:
Work with a portfolio of approximately 250 Emerging customers to increase adoption, deepen engagement, and grow retention rates
Work directly with Emerging customers to help them achieve their desired outcomes and achieve success with the product.
Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as custom group trainings/webinars, new collateral, and integrations
Resolve inbound customer requests in an efficient and powerful manner
Proactively engage at-risk customers in strategic 1:1 engagements based on data signals, to reduce the overall level of risk for the customer base.
Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio
Represent the voice of the customer and influence the product development roadmap.
Partner with Sales, Technical Consulting, and Product teams to ensure the customers' retention and maximize the account potential with an excellent customer experience

A world-leading material science company, focused on the research, development, manufacturing, and marketing of vision and light control technologies that support safe, sustainable, comfortable, and agile user experiences across various industries.

We are looking for a motivated, hands-on Sales Operations Manager with strong analytical and problem-solving skills, to lead the Sales Operations within our Architecture Business Unit.

In this role, youll be part of our global sales operations team and will work closely with the EVP of the Architecture BU to support and drive the success of the business unit, including managing the Architecture BUs Sales Operations team.

Joining the team means being part of an elite group of innovators with a passion for creating future-defining and groundbreaking technologies that shape our everyday lives.

Responsibilities
Lead and manage the Sales Operations coordinators for the Architecture Business Unit, ensuring alignment with business goals and optimizing sales processes.
Take ownership of the entire sales order lifecycle, from Lead to Cash.
Work closely with the EVP of the Architecture BU to develop and execute tailored sales strategies that drive business unit growth and support the achievement of sales targets.
Work with the Production, Planning, Finance and the Logistics teams to ensure smooth, accurate, and timely execution of orders.
Drive and track Sales KPIs to provide valuable insights and analysis to the leadership team.
Act as a central focal point for the Sales Operations team and Sales Managers, liaising with internal stakeholders
Optimize and streamline sales workflows to enable scalability and efficiency
Maintain data accuracy and visibility across systems: Salesforce and SAP

Required Customer Service Remote (Part - Time)
A tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, weve grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in peoples lives.
This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.
Responsibilities:
Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
Establish and maintain good rapport by using positive language and anticipating the needs of our Community members
Build sustainable relationships and engage our Community members by going the extra mile
Follow communication scripts when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
Coordinate the scheduling of appointments, including vendors, as necessary
Assist Account Management team in building and maintaining relationships
Meet personal, department, and, company KPIs/OKRs.