לוח משרות דרושים

Were looking for a Community Manager to lead efforts in strengthening user engagement, satisfaction, and loyalty across every customer touchpoint. This role blends direct customer engagement and relationship management, managing customer communications across multiple channels and touchpoints, and managing the Community engagement and activities.

As a Community Manager, you will serve as the main POC for users, regularly engaging and interacting with customers to ensure satisfaction, success and issue resolution; collaborating and handling escalations with different internal stakeholders (such as Business, Product, Marketing, etc).

In parallel, youll be responsible for managing our online host community, engaging with community members and leading community event productions end-to-end, building a positive, active, and informed space where customers can learn, share, and grow together. You will also explore, engage with and establish relationships with other host communities, including owners and members.

Responsibilities
Customer Relations

Serve as the main point of contact for Lite users, handling general product and commercial inquiries, resolving issues, and escalating to internal teams as needed.
Monitor customer health signals to identify risks and opportunities, proactively engaging with relevant users to prevent churn, and drive conversion and retention.
Engage with users to collect and analyze customer feedback, communicating insights to relevant cross-team stakeholders.
Support the execution and distribution of customer-facing campaigns around product releases, business initiatives, seasonal events and offers.
Community Management

Manage and moderate Host Community (CommunityFacebook group, and online events, community newsletters), engaging with community members by sharing content and updates, responding to posts and answering questions.
Plan and execute community events and workshops end-to-end, in collaboration with Marketing and Events teams
Engage key community members and power users, building relationships and partnering with Marketing on spotlights, testimonials, and other marketing content
Monitor online STR forums and engage with STR hosts as the face

The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
Join us as a Software Principal Engineer on our Software Engineering team in Herzliya to do the best work of your career and make a profound social impact.
What youll achieve
As a Software Principal Engineer, you will be responsible for developing sophisticated systems and software based on the customers business goals, needs and general business environment creating software solutions.
You will:
Contribute to the design and architecture of high-quality, complex systems and software/storage environments
Prepare, review and evaluate software/storage specifications for products and systems
Contribute to the development and implementation of test strategies for complex software products and systems/for storage products and systems
Take the first step towards your dream career
Every Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Were seeking a Director of Inbound Growth to lead and scale our inbound customer acquisition engine. Reporting to the CMO, youll own our Paid Acquisition and SEO strategies, leading a cross-functional team and agency partners to drive qualified traffic, conversions, and pipeline growth. Youll balance high-level strategy with in-the-weeds execution to deliver measurable results and help us achieve our next stage of growth.

Responsibilities
Own the inbound growth strategy across Paid Acquisition and SEO channels, aligned to revenue and pipeline goals.
Develop and scale multi-channel paid acquisition campaigns, including search, social, display, and emerging platforms. Optimize Opportunities, CAC, ROAS, and pipeline contribution.
Drive SEO strategy, including on-page, off-page, and technical SEO initiatives. Lead content strategies that enhance organic visibility, authority, and traffic growth.
Partner with Product Marketing, Brand and Content teams to align messaging, landing pages, and content with customer pain points and personas.
Test and experiment across channels to identify and scale new inbound growth levers.
Own the analytics and reporting frameworktrack performance, report on KPIs, and optimize based on data-driven insights.
Lead, mentor, and grow a high-performing team, including in-house talent and external agency partners.
Collaborate with Sales, RevOps and BI/ Analytics team to ensure seamless lead handoff, pipeline quality, and closed-loop reporting.
Manage and allocate multi-million dollar budgets efficiently to maximize impact.
Stay ahead of industry trends, algorithm changes, and best practices to keep us competitive and innovative.

We are seeking an Information Systems Analyst to join our Information Systems department. In this role, you will take ownership of Zendesk, our customer experience (CX) system, and act as a technology partner to the CX organization. This is a hands-on role focused on managing Zendesk-related projects and providing ongoing system support to optimize customer experience operations.

Responsibilities:

Serve as the technical owner of the Zendesk system and its integrations.
Collaborate with CX teams (Customer Support, Knowledge Management, Process Automation, and QA) to align system capabilities with business processes.
Analyze business requirements and implement customizations, integrations, and configurations to enhance Zendesk functionality.
Lead Zendesk implementation and enhancement projects from planning to execution.
Provide day-to-day operational support, troubleshooting, and system maintenance for Zendesk.

The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
Join us as a Software Principal Security Engineer on our Software Engineering team in Herzliya to do the best work of your career and make a profound social impact.
What youll achieve
As a Principal Software Security Engineer, you will be a key leader in designing, implementing, and maintaining robust security solutions for our complex, multi-component systems, ensuring the confidentiality, integrity, and availability of sensitive data. You will play a critical role in protecting our customer data and intellectual property from evolving cyber threats.
You will:
Lead Security Design: Architect and design secure software solutions for complex systems, incorporating secure coding practices, cryptography, and network security principles.
Work with a global team on refining requirements and solutions for secure product development
Leading and Contributing to the development and implementation of these secure strategies for complex software products and systems/for storage products and systems

We are looking for a proactive and detail-oriented HRIS Specialist to join our People team for a maternity leave cover. In this role, you will support our People team by helping maintain employee data and records within the Hibob system, carry out people related projects and analyze people data, per need.

If you're looking to develop your career while working in a dynamic, fast-paced environment, this is the role for you!



*Please Note that this is a Temporary position for 8 months *

Responsibilities
Maintain employee records and updates in Hibob accurately and on time.
Support onboarding processes, ensuring a smooth experience for new hires.
Help coordinate internal events, including contacting suppliers, comparing costs, and assisting with logistics and decorations.
Generate basic reports and assist with HR data needs as requested.
Support day-to-day People operations and administrative tasks.

This role also requires a proven ability to execute strategically with a focus on measurable outcomes across customer retention and expansion. Youll spend time with customers learning about their needs and challenges. As a critical thinker and catalyst for change, youll develop and drive key initiatives and cross-functional programs required to increase adoption and revenue.

Responsibilities
Own the strategy and execution of product adoption initiatives across the customer lifecyclefrom onboarding and activation to long-term engagement and renewalwith a focus on driving platform stickiness and satisfaction.
Build and scale processes that help customers adopt key features faster, unlock core product value, and develop habits that lead to deeper engagement and long-term retention.
Develop and refine customer segmentation using behavior, usage patterns, and firmographics to deliver personalized adoption and retention programs that resonate with each user cohort.
Set customers up for success by enabling CS and AM teams with the right playbooks, messaging, and content to support onboarding, ongoing education, and new feature rollouts.
Identify friction points and churn signals, then lead proactive initiativessuch as email nurtures, in-product guidance, and webinarsto improve customer experience and reduce drop-off.
Partner with Product and Growth to optimize in-app flows and onboarding experiences, surfacing high-value features at the right time to build habit loops and enhance product stickiness.
Continuously track and report on key metricsincluding product engagement, feature adoption, NPS, and retentionto assess customer satisfaction and uncover opportunities to improve the experience.

We are seeking a highly analytical and detail-oriented Data Analyst Marketing (Online & Offline) to join our team. In this role, you will analyze marketing campaigns, digital events, and offline activations to provide insights that drive performance improvements. Your expertise in data interpretation will help refine marketing strategies, optimize spend, and enhance customer acquisition and retention.

Responsibilities:

Analyze marketing campaign performance across multiple channels, including email, social media, paid advertising, webinars, and events.
Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to marketing campaigns and events.
Use statistical models and data visualization techniques to identify trends, patterns, and opportunities for optimization.
Collaborate with marketing teams to define campaign objectives, target audiences, and success metrics.
Conduct A/B testing and attribution analysis to evaluate campaign effectiveness and ROI.
Provide insights into customer behavior, segmentation, and engagement to enhance marketing strategies.
Work closely with the Data Engineering team on data acquisition and enrichment for our data warehouse.
Assist in forecasting and budgeting by providing data-driven recommendations.
Ensure data accuracy and integrity by managing data sources, cleansing datasets, and automating data processes.

We are seeking a Head of Customer Experience (CX) to lead and scale our global CX operations across three distinct product lines, spanning B2C and Hotels. This role will be responsible for driving operational excellence, customer satisfaction, and team performance.

The Head of CX role is a unique opportunity to grow a scalable, data-driven support organization built on self-service, automation and utilizing state-of-the-art technologies.

Our team is motivated, professional and striving for excellence, and our goal is to make the customer experience a competitive advantage in the hospitality industry, allowing to continue its growth and maintain its leadership position.

Responsibilities:

Overseeing and growing CX operations for 3 different products.
Managing and growing CX operations in multiple locations around the world
Building and maintaining service and support processes and tools
Introducing new channels of communication such as phone support and chat
Establishing processes and best practices for servicing and supporting new products and features as they are rolled out
Meeting KPIs for team performance while scaling the team
Maintaining a high quality of knowledge
Introducing self-service and troubleshooting capabilities for customers
Introducing automation and customer experience technologies and tools.
Recruiting and overseeing team leaders and key personnel
Manage and execute ongoing projects as requested by the CX Management.
Building and maintaining great working relationships with additional teams such as marketing, customer success, knowledge, product , tier3 and HR

The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
Join us to do the best work of your career and make a profound social impact as a Software Principal Engineer on our Lightning Team in Glil-Yam (Herzliya).
What youll achieve
As a Software Principal Engineer, you will be responsible for developing sophisticated systems for AI infrastructure, tailored to the customers business goals, needs, and overall business environment.
You will:
Contribute to the design and architecture of high-quality, complex systems with a focus on Kubernetes and OpenShift Container Platform, for a Gen AI infrastructure solution.
Prepare, review, and evaluate software specifications for products and systems, paying close attention to detail in authentication and authorization technologies.
Write, review, and maintain code in Go, Python, Bash, and other relevant languages within a Linux OS (RHEL/SLES, etc.) environment.

We're looking for a highly organized and results driven Senior Marketing Project Manager to lead the initiation, planning and development, execution and delivery of cross-functional initiatives aligned with the company's goals. The role requires a strategic thinker with excellent communication and interpersonal skills as well as the ability to manage multiple projects simultaneously, ensuring that projects are executed efficiently. You will play a pivotal role in driving collaboration across teams, delivering projects on time and within scope, optimising marketing initiatives to support business growth.

Responsibilities
Programme Planning and Execution

Support the development and execution of integrated marketing campaigns to deliver successful outcomes and achieve project goals on time and in budget
Lead cross functional projects including managing initiatives, timelines and deliverables in a dynamic and collaborative manner, leveraging exceptional project management methodologies and interpersonal skills
Monitor and measuring progress through setting clear milestones, interdependencies and deadlines, reporting to wider teams on progress
Identify and mitigate project risks, overcome obstacles, and proactively ideate on how to drive successful outcomes
Collaborate with internal stakeholders (Sales, Product, etc.) to align marketing efforts with business goals and customer needs
Manage the full program lifecycle, from strategy development to execution and analysis
Campaign Management & Optimization:

Coordinate and oversee the execution of multi-channel marketing campaigns, applying subject matter expertise ensuring delivery on time and within budget
Analyse and report on the performance of campaigns, providing insights and recommendations for continuous improvement
Leverage tools and technologies to streamline workflows and track program effectiveness aligned to marketing goals and key performance indicators
Stakeholder collaboration

Act as a liaison between marketing, design, content, sales, technology, external vendors and wider teams to streamline workflows and ensure projects and key milestones are delivered on time whilst optimising hand off processes
Communicate and influence stakeholders to ensure project milestones and deadlines are met in a timely manner, owning handoffs between stages
Manage multiple projects across global time zones, leveraging project management & communication tools and sophisticated methodologies
Process optimisation

Ensure project management is working effectively across the teams, laddering up to overarching programme management goals
Oversee the integration and use of marketing tools and technologies to enhance performance where relevant
Continuously assess and improve methodologies, creating and implementing change management strategies that maximise team efficiency and outcomes
Performance Reporting

Required Java Backend Developer- Infra
About the position
As we continue to grow, we are looking for a talented and experienced Backend Developer to join our Infrastructure Team and play a key role in shaping the foundation of our products.
Responsibilities
Work closely with architects, product managers, and cross-functional teams to design, build, and enhance the infrastructure powering our products
Provide long-term solutions for deep and complex problems affecting multiple teams/products, ensuring high performance, scalability and maintainability
Full ownership of the entire development cycle, including requirements gathering and refinement, design, development, testing, deployment and maintenance
Research, evaluate, and recommend new technologies, creative solutions and architectural approaches with cross-organizational impact
Take ownership of infrastructure design and implementation, optimizing for hybrid deployment models (SaaS, on-prem, cloud)
Deliver design and code that meet high standards of quality, efficiency and flexibility
Troubleshoot and debug backend issues and provide timely resolution.

Directly manage and continuously grow a team of experienced senior product designers, providing them with mentorship and professional career growth opportunities.
Lead the design of specific features or products independently, ensuring alignment with business goals.
Collaborate with cross-functional teams (product, engineering, marketing) to ensure a cohesive and aligned design process.
Drive design projects to completion, ensuring they meet project KPIs and are delivered on time and within budget.
Identify and solve design challenges, iterating based on user feedback and data.
Create high-fidelity prototypes for usability testing and iterate based on results.
Contribute to the design system by successfully integrating new components.
Communicate design decisions, both visually and verbally, to stakeholders at all levels.