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Our awesome Customer Support Team is looking for an additional our company's Member. If you bring English and an additional Language, love to solve Problems, arent scared of Challenges and work great in a fun Team, then you are the One we want!
Responsibilities
You are the first Contact Person for our Players.
Help solving technical Issues together with our QA Team.
Provide detailed Information regarding our Games and all special Features.
Player Retention.

Were looking for a Customer Success Manager with a strong background in data analysis or online marketing to join our growing team. This role is ideal for someone who thrives on understanding customer goals, working with performance data, and building long-term client value.
As a CSM at Alison.ai, youll work closely with mid-market and enterprise clients to drive value from our platform. Youll use your analytical skills and marketing knowledge to provide data-driven insights, guide optimization strategies, and support customer growth. If you have hands-on experience in Customer Success along with a background in data analysis or online marketing, this position is designed to maximize your skills across both domains allowing you to drive growth and deepen customer relationships through strategic insights and client management.
Your key responsibilities will include:
Customer Strategy & Engagement: Build deep relationships and act as a strategic partner to clients, understanding their marketing goals and aligning Alisons solutions to meet them.
Insight-Driven Onboarding: Guide new clients through onboarding using both product and marketing performance data to ensure fast time-to-value.
Data-Backed Support: Monitor platform usage, performance KPIs, and creative outcomes to identify optimization opportunities and provide proactive recommendations.
Client Education: Empower users to leverage the full potential of our platform through hands-on guidance, insights, and training.
Retention & Growth: Manage renewals and identify expansion opportunities. Work alongside sales and product teams to unlock client growth.
Feedback & Product Loop: Act as the voice of the customer collect feedback and share trends with product, R&D, and marketing teams.

We are looking for a Community Lead - Operations.
In this role, your responsibilities will Include, but wont be limited to:
Building Operations and Management:
- Resolve issues that require on-site attention as they arise in the building.
- Manage inventory and monitor Opex budget
- Liaise with in-building, third party cleaning and maintenance companies to ensure space is kept up to standards, and validate supplier invoices.
- Know and explain policies and procedures and communicate, inform, and update members on building issues.
- Monitor Salesforce Service Cloud to be familiar with member and building issues.
- Project management for certain member requests and capital improvements
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.

Required Technical Support - Tier 1
If you're looking to grow your skills, make a difference, and be part of an innovative team, this is the place for you.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow our Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

We are seeking a Customer Success Operations Manager to join our Revenue Operations team. This strategic role focuses on optimizing the post-sale customer journey to drive adoption, retention, and operational excellence within the Customer Success department. Youll manage processes, performance metrics, and systems, while leading initiatives to scale and support our regional and global teams.
This role will provide you the opportunity to gain hands-on experience in a fast-paced environment and contribute real impact to the success of the company.
Key responsibilities:
Strategic Business Partner: Collaborate with the AVP of Customer Success to optimize processes for an industry-leading customer experience, maximize revenue from the existing customer base, and build strong partnerships across the organization to serve as the focal point for field requirements and localization.
Operational Excellence: Oversee the day-to-day operations of the Customer Success department (e.g., allocating book of business for CSMs, sending CSAT surveys, etc) and partner with teams across the organization to improve processes and efficiency.
Strategic Insights: Deliver data-driven insights to Post-Sales and company leadership, identify improvement opportunities, and drive actionable outcomes to support informed, strategic decision-making.
Reporting & Metrics: Track and analyze customer lifecycle metrics, ensuring visibility into GTM activities and their effectiveness.
Operational Process Optimization: Design processes, implement and manage new tools, and evaluate CS playbooks to support the work of CSMs and increase their productivity
Risk Mitigation: Detect at-risk renewals, develop CSM playbooks, and establish escalation paths
Team Enablement: Mentor, educate, and align business units on processes, policies, and tools.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding our relationships with a wide portfolio of Israeli customers.
The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to tailor solutions for various scenarios.
Passionate about delivering a great customer experience and well versed in handling anything clients throw your way.
A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.
Roles and Responsibilities:
Operate as the lead point of contact for all matters specific to your accounts.
Responsible for retention and account satisfaction.
Proactively identifying and managing risks both internally and with the customer to ensure long-term success.
Voicing customers needs internally ensuring customer expectations are met.
Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (mainly onsite) with customers in Israel
Seek growth & sales opportunities within the portfolio of accounts.
Develop technical understanding of our products.
Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Manage ad-hoc queries from customer accounts.
Maintain all information about customer activity within the CRM platform.