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The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.

Key Responsibilities
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

Deal Desk team is looking for a new member to join its staff. The team reviews large, complex, or discounted quotes to provide guidance and recommendations on deal pricing, discount structure, and contract terms, driving profitability in-line with strategic objectives.

Key Responsibilities
Review business cases in the NSP (Non-Standard Pricing) cycle and provide recommendations to decision makers
Act as a sales advocate and collaborate with internal teams to understand the specifics of each deal, support smarter decision-making, and suggest upsell opportunities when appropriate
Work cross-functionally with all departments that may have a direct impact on quoting requirements (Sales Operations, Finance, Order Management, etc.) to ensure audit and business guidelines are understood and followed and that all requirements are met
Encourage and challenge sales representatives to structure deals that maximize value and profitability for
Initiate ideas of improvements, educate the field and provide added value to business
Assist in streamlining key operational workflows to support efficient and sustainable growth
Flexibility in daily shifts, and extended shifts at the end of the quarter

We are seeking a highly skilled and detail-oriented Assistant Controller to join our Finance Department, taking a lead role in executing month-end close processes for our parent company and subsidiaries, preparing consolidated US GAAP financial statements, and overseeing day-to-day accounting operations.
As Assistant Controller, you will bring deep knowledge of accounting and excellent analytical abilities to help shape company policies, inform business decisions, and collaborate effectively with cross-functional teams and external auditors. Your advanced technical skills and passion for systems and data will drive ongoing improvements in our financial operations, ensuring accuracy, compliance, and excellence.
Responsibilities:
Preparing annual and quarterly consolidated US GAAP financial statements.
Analyzing financial results to provide meaningful insights for management.​
Executing month-end close processes for the parent company and subsidiaries, including accruals, analytics, and preparation of notes.​
Supporting process automation initiatives and implement financial systems processes, tools, and control systems
Assist with ad hoc tasks as needed, including M&A, valuations and global expansion.