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We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment.
You will support enterprise clients from Go Live through the full lifecycle - managing user communication, training, customized content, and webinars while monitoring usage, engagement, and transaction performance to uncover opportunities and mitigate risks. You'll provide personalized recommendations to enhance platform utilization, participate in business reviews, and collaborate cross-functionally with Support, Operations, Product, and Sales to resolve issues and ensure seamless communication. You'll also partner with RVPs of Customer Success and Sales to grow accounts.
This role reports to our Customer Success Team Manager.
Working days are Monday - Friday, with Friday as a work-from-home day.

You'll be a part of the Business Operations team and will have the opportunity to support our growth and expansion into multiple countries, help ensure that our global infrastructure runs smoothly and that our customers experience is seamless.
This is a great opportunity for someone early in their career who is detail-oriented, eager to learn, and excited about working in a fast-paced fintech environment with a global footprint.
Responsibilities:
Handle day to day customer emails
Assist in streamlining invoicing processes to make them efficient
Reviewing client contracts and assessing
Computing complex revenue models
Collaborating with different teams to help build automation
Issuing timely invoices to the clients via different ERP and procurement systems
Tracking payments

We are seeking a FinOps Associate to join our rapidly growing team. This is an opportunity to join the Finance Operations team and make a significant impact at a rapidly growing global fintech company. This position will report to the Finance Operations Manager. This is a key role in delivering supreme support and service to our customers.
You will be a valuable resource throughout the invoicing process and a crucial point of contact for our customers. If you have excellent interpersonal and communication expertise, strong writing and analytical skills and a desire to leverage your knowledge of fintech and payments; this opportunity is a perfect fit.
Responsibilities:
Review customer invoices received ensuring their accuracy and timeliness
Send out client invoices ensuring they are accurate and compliant
Work with customers to correct payment details provided or to obtain any missing information
Verify customer data by performing tax compliance checks and bank verification procedures
Handle day to day customer tickets and emails related to the invoicing process
Identify opportunities for improvement and provide recommendations to enhance process efficiency

we are seeking a Finance Operations Team Lead to join our finance operations team. This is an opportunity to make a significant impact at a rapidly growing multinational fintech company.
This is a key role in delivering supreme support and service to our team members and customers. You will be a valuable resource throughout the invoicing and payment process and a crucial point of contact for our customers.
As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. If you have excellent interpersonal and communication expertise, strong writing and analytical skills and a desire to leverage your knowledge of fintech and payments; this opportunity is a perfect fit. This role will report to the VP Operations.
Responsibilities:
Create an inspiring team environment with an open communication culture
Delegate tasks and set deadlines for your internal team
Discover training needs and provide coaching
Set clear team goals and motivate team member
Monitor team performance and report on metrics
Work with customers to correct payment details provided or to obtain any missing information
Handle team and customer support related to the entire invoice and payment process.
Identify opportunities for improvement and provide recommendations to enhance process efficiency and automations
Work cross functionally with other departments (such as tech, support, customer success) to ensure that issues are resolved and to improve processes