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We are seeking a motivated and customer-focused Tier 1 Support Specialist to join our dynamic team. As a Tier 1 Support Specialist, you will be the first point of contact for our customers, providing technical assistance and ensuring a seamless experience with our platform. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent customer service.

This role is based in Israel and follows a hybrid model: one day per week from our Tel Aviv office, and the rest remote.

Key Responsibilities:
Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues.
Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions.
Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary.
Assist with user onboarding, training, and general inquiries to enhance customer experience.
Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback.
Stay up-to-date with product updates, new features, and best practices to effectively support users.

We're known for our professional Success team and are hiring a Solution Expert.

As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.

You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

As a Senior Cloud FinOps Specialist , you will be responsible for driving cloud cost optimization initiatives, providing strategic insights, and collaborating with advanced customers to achieve significant cost savings while maintaining top-notch cloud performance. Your role will encompass a deep understanding of cloud architecture aspects related to cost optimization and the ability to articulate findings in assess and recommendation documents.

Key Responsibilities:

Cloud Cost Optimization: Lead cloud cost optimization sessions by analyzing existing cloud infrastructure and identifying opportunities for cost reduction.
Advanced Customer Engagement: Collaborate with advanced customers to understand their specific cloud cost challenges, requirements, and goals. Provide tailored solutions to address their unique needs.
Analysis and Insights: Utilize your strong analytical skills to review cloud consumption data, identify inefficiencies, and recommend optimization strategies.
Cost Model Development: Create and maintain cloud cost models and pricing scenarios to support optimization efforts.
Documentation: Produce high-quality, formal documents and reports to present findings, recommendations, and cost optimization plans to customers.
Cost Monitoring: Implement and maintain cloud cost monitoring tools and dashboards to track and report on cost savings.
Cloud Architecture Expertise: Understand cloud architecture aspects that influence cost, such as resource provisioning, scaling, and resource utilization.
Cost-Effective Best Practices: Stay current with industry best practices and emerging cloud technologies to ensure our cost optimization strategies align with the latest trends.

We are seeking a skilled and experienced Network Expert to join our team.

The Network Expert will be responsible for designing, implementing, and maintaining our organization's network infrastructure.

This role requires strong technical expertise in network architecture, protocols, security, and troubleshooting.

The ideal candidate will have a passion for technology, excellent problem-solving skills, and the ability to work well both independently and as part of a team.

We are looking for students for a part-time Technical support Representative position.

The position is part-time, in shifts that include nights, weekends and holidays.

Location: Poleg, Netanya.

Responsibilities
Providing Bright Data's customers with timely and accurate technical support
Independently understanding and solving technical problems using internal documentation.
Clarifying problem solutions to customers and providing them with the best workflows.
Interacting with other departments to clarify issues and escalate them when required.

We are looking for a highly analytical Tier-2 Support Expert to act as the main escalation point for our Bright Insights team. You will investigate data anomalies, collaborate closely with R&D, and deliver high-quality, tailor-made technical resolutions to leading global brands.

Responsibilities
Handle complex unresolved issues from Tier-1 involving APIs, data pipelines, and dashboards.
Reproduce bugs, conduct root-cause analysis for data discrepancies, and document technical findings.
Work closely with R&D, Product, and Customer Success to prioritize bug fixes and drive systemic improvements.
Provide clear, professional technical guidance to enterprise clients while meeting strict SLAs.
Create and maintain internal Knowledge Base articles and troubleshooting runbooks.