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We are looking for a Partnership Success Manager to join our Operations team.
Key Responsibilities:
Partner Relationship & Account Management
Act as the main point of contact for our partners (In-Country Team - ICTs)
Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
Drive partner engagement, satisfaction, and performance
Manage escalations with a proactive and solutions-oriented approach
Ensure partner alignment with business goals, SLAs, and performance standards
Project & Operational Excellence
Lead and coordinate strategic client cycles, onboarding, and transition plans
Monitor and support high-risk clients and complex implementations
Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
Commercial & Strategic Oversight
Oversee commercial aspects including service scope documentation and pricing alignment
Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
Data & Knowledge Management
Maintain accurate partner data in Salesforce, generate reports and insights
Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
Promote knowledge sharing and process consistency across regions and projects
Performance & Process Optimization
Evaluate partner performance regularly and implement continuous improvement plans
Establish and maintain clear operational guidelines and best practices
Actively manage workflows, SLAs, and service delivery standards.

As a CSM Team Lead, you will be instrumental in driving revenue growth by effectively managing the full customer journey for both our core web data APIs and our expanding suite of cyber intelligence products. You will work with our SMB and enterprise customers to understand their unique challenges and demonstrate the strategic value of our solutions in uncovering critical web intelligence and mitigating cyber risks.

What Youll be Doing:
Manage the day-to-day workflow of the Customer Success team.
Handle escalated customer issues and help other team members to provide their customers with value.
Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Answer customers and prospects regarding product knowledge, best practices and how-to.
Own your accounts, build relationships with the technical and management teams and with C-level executives. Promote our value through understanding customers business needs, engaging sales and product teams internally, and delighting the customer throughout the customer journey.
Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
Collaborate with Sales to ensure customer contract renewals.

We are seeking an experienced Account Management Director to lead and optimize our Account Management team.
The Account Management Director is a leadership position that involves spearheading the AM teams efforts to maximize customer retention, revenue growth, and overall account health. You will be responsible for developing strategies to ensure customer satisfaction, retention and expansion while fostering a positive corporate culture, and driving continuous improvement in customer engagement.
The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced startup or SaaS company.
As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.
Responsibilities
Leading the Account Management Team Leads with a focus on customer success and growth
Developing and implementing customer retention and expansion strategies
Identifying key customer experience indicators and trends
Driving continuous improvement in customer engagement and lifecycle
Manage, mentor, and inspire your regional Account Management Team Leads to achieve their goals and consistently excel.
Collaborate with internal teams, including Legal, Operations, Product, Payments, and Finance, to provide seamless support for your team.
Exhibit strategic thinking, superior presentation skills, and effective communication.
Work with the team to build and maintain strong client relationships by understanding their unique needs, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying upselling and cross-selling opportunities within regions Book of Business.
Collaborate with the VP of Customer Success and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals that showcase the companys value proposition and participating in RFP interviews with the Sales team.
Strive for your team to achieve KPIs as defined by the organization, continuously monitoring progress and taking corrective actions as needed.
Optimize client interactions and sales strategies by utilizing playbooks and processes, providing valuable feedback and suggestions for process improvements based on real-world client experiences.

We are looking for a Customer Success Manager.
Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from platform.
As a trusted advisor you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes.
You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customers success - ultimately driving growth and securing the renewal.
What You'll Do:
Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor and report internally and externally to Customer Sponsors.
Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions.
Work closely with Sales to provide insights to customers about applicability of new features in and identify additional business use-cases.
Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption.
Translate customer product usage data into actionable advice for customers.
Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners
Provide customers contract utilization pacing in regular account Health Checks towards renewal.
Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins.
Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options.
Work cross-departmentally to find business outcomes oriented solutions to complex scenarios and integration issues.
Strong knowledge of Customer Success best practices with experience defining processes to promote adoption.
Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations.
Continuously drive communication and customer advocacy to ensure an orchestrated customer experience.
Work transparently to surface customer problems and allow others to participate in solving them.

We are looking for a Professional Services Engineer.
As a Solutions Engineer on the Professional Services team, you will work closely with clients to guide them through technical integration and ensure a successful deployment of the platform. This role is ideal for someone who thrives at the intersection of technology and client engagement, with a passion for digital assets and delivering impact.
Lead technical discovery sessions and provide best-practice guidance during integration planning.
Deliver solution design workshops, technical documentation, and hands-on implementation support.
Serve as a trusted advisor to clients, aligning technical strategy with business objectives.
Collaborate with product and engineering teams to shape platform capabilities based on client needs.
Stay ahead of industry trends and emerging technologies in crypto, Web3, and blockchain.
Ensure all solutions adhere to regulatory, security, and operational standards.