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Were looking for a Senior Customer Solutions Architect to own strategic post-sales relationships and help customers build and mature their AI Security and Governance programs.

This role combines the technical and consultative strengths of a Solutions Engineer with long-term ownership of customer strategy, adoption, and value realization. Youll work with stakeholders ranging from security practitioners to CISOs, continuously discovering new use cases and translating customer priorities into phased plans with clear owners, timelines, and measurable outcomes.

Youll own the overall customer relationship and technical direction, including deployment roadmaps, success plans, quarterly business reviews, and platform expansion after the initial rollout. Sales will own commercial discussions and negotiations.

Youll partner with Customer Engineers on deployment, integrations, configuration, and troubleshooting, while bringing enough technical depth to scope solutions, investigate issues, and challenge assumptions with specific findings.

What Youll Do
Strategic Customer Leadership: Own post-sales relationships for a focused portfolio of enterprise customers, building trusted partnerships across technical practitioners, security leaders, and executives.
Customer Planning & Execution: Build and drive deployment roadmaps and success plans with clear phases, owners, and target dates. Lead quarterly business reviews to assess progress, demonstrate value, and align on next steps.
Discovery & AI Security Advisory: Understand each customers AI environment, security program, priorities, and risks. Work with CISOs, AI governance stakeholders, and architecture teams to translate those priorities into practical implementation plans.
Technical Scoping & Escalations: Scope deployments, review architecture and integration requirements, and use API documentation and logs to investigate issues. Validate assumptions and engage R&D with specific technical findings, clear questions, and well-defined escalation requests.
Value, Adoption & Platform Expansion: Connect customer objectives to Nomas capabilities, define measurable outcomes, and drive adoption beyond the initial rollout. Identify additional workloads, teams, and use cases where Noma can deliver value, coordinating with Sales when commercial follow-up is needed.
Cross-functional Leadership: Coordinate Customer Engineering, Product, Research, Engineering, Security, and Support resources to move customer plans forward, resolve blockers, and bring customer insights back into us.

As a Senior Enterprise Account Lead (Senior Customer Success) at our company, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. Youll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.
This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.
Responsibilities
Own enterprise accounts end-to-end, from onboarding to renewal and expansion
Lead onboarding and adoption to ensure customers realize value quickly and consistently
Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
Drive renewals and expansions through clear value articulation and consultative engagement
Identify risks, opportunities, and leverage points across each account
Surface customer insights that inform product direction, positioning, process, and pricing.
Partner closely with Product, Sales, and R&D to deliver customer outcomes.

As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.

As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies' customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.

Required Customer Enablement Manager
About the Role:
We believe that well-equipped post sales teams are the driving force to deliver and scale world-class customer experiences. Were looking for a Customer Enablement Manager to help us build and scale enablement programs that make an impact, from onboarding to continued growth.
In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
This is an internal-facing position, not a customer-facing role.
What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS adoption runs smoothly.

Technical Onboarding & Implementation Manager Who We're Looking For - The Dream Maker We’re looking for a senior, hands-on Technical Onboarding & Implementation Manager to own and scale the onboarding experience across both SMB and Enterprise customers. You’ll personally lead complex implementations from contract signature through successful activation and first value, while building the workflows, playbooks, and processes that support a scalable onboarding function. This requires the experience and judgment to define how onboarding should work, alongside the technical depth and drive to execute it yourself. You’ve done this before: independently owned customer implementations, built processes from the ground up, aligned stakeholders, and resolved technical and operational blockers. You’re comfortable taking an open-ended challenge and turning it into a clear plan, a working process, and a successful customer outcome. This is a senior individual contributor role with full ownership of onboarding delivery and process development from day one. You’re motivated by hands-on work and comfortable operating independently, with the opportunity to build and lead the onboarding team as the function grows. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The Impact You’ll Have Help customers reach activation and first value faster through clear, well-managed implementations. Improve onboarding completion rates and remove recurring technical and operational blockers. Build a repeatable, measurable onboarding operation that can support growing customer volume and a future team. What You’ll Own End-to-End Implementation Independently own Enterprise onboarding from contract signature and requirements discovery through implementation, activation, and handoff to Customer Success. Serve as the primary customer point of contact, leading conversations with operational, technical, and executive stakeholders. Define implementation scope, success criteria, plans, timelines, and responsibilities. Manage risks and dependencies, and drive every project through completion. Manage multiple implementations simultaneously, including complex SMB customers who need additional technical guidance. Hands-On Technical Delivery Personally investigate and troubleshoot API integrations, webhooks, data flows, and configuration issues. Own integration blockers through resolution, involving Engineering when needed with clear findings, context, and requirements. Work directly with customers and internal teams to validate integrations and ensure readiness for activation. Building Workflows & Processes Design, implement, and continuously improve onboarding workflows, playbooks, documentation, and customer communications, building from scratch where needed. Establish clear onboarding stages, completion criteria, ownership, escalation paths, and cross-functional handoffs. Put processes into practice yourself, use them in live implementations, and refine them based on customer outcomes and delivery experience. Define and own onboarding KPIs, including completion rates, time to activation, and time to value. Monitor active accounts, identify stalled implementations, and proactively drive customers toward completion. Introduce automat