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You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to our company End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Youll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support on an as-needed basis.

At our company, well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, well help you in advancing your skills and career. Here, youll be supported in progressing whatever your ambitions.

The Principal Service Quality Engineer provides technical leadership and advanced expertise to ensure our capital equipment products meet the highest standards of quality, safety, and reliability. This role serves as a subject matter expert (SME) for service quality engineering within the laser portfolio, influencing service processes, product design for serviceability, and supporting field reliability improvements.
Key Responsibilities

Provide technical leadership and oversight for service quality throughout the product lifecycle from design and development through post-market support.
Partner with Service Development Engineering to ensure serviceability, maintainability, and reliability are incorporated into product design requirements.
Lead development and review of Service Risk Analyses, Service Plans, installation/maintenance validation activities, and field service documentation.
Ensure service controls and field procedures are compliant with global regulatory requirements (e.g., 21 CFR 820.170, ISO 13485, ISO 14971).
Represent Service Quality in cross-functional reviews, risk assessments, and change control activities impacting field service or customer use.
Drive root cause analysis and CAPA activities related to service issues, ensuring effective and timely closure.
Collaborate with divisional Quality and Post-Market Surveillance teams to ensure service-related data feeds into product reliability models and quality planning. Support trend analysis of field performance data to identify systemic issues, product reliability risks, and improvement opportunities.
Participate in internal and external audits as a Service Quality SME; provide audit readiness support to divisional teams.
Support process maturity initiatives by developing and refining tools, templates, and metrics used across the Service Quality function.
Build strong partnerships with R&D, Manufacturing, and Field Service organizations to influence design and serviceability outcomes.
Provide mentorship and technical guidance to Service Quality Engineers across Service Quality team.
Partner with Service Development Engineering leadership and Quality Management to ensure consistent support and prioritization of service projects across the portfolio.

As a Staff Engineer, you will be the technical lead and driving force behind the groups most complex initiatives. You will work closely with engineers, tech leads, architects, and product managers to solve high-scale distributed systems challenges, improve performance, and design robust, future-proof systems.
This role is ideal for experienced software architects and senior developers who are passionate about system architecture, performance at scale, and leading cross-team engineering efforts without formal management duties.

Key Responsibilities
Act as the technical authority for large-scale backend systems within the Execution group.
Gain deep understanding of the Orchestration groups services, the campaign targeting flow, and how the product works as a whole, in order to make architectural decisions in the broader product context.
Champion the groups strategic adoption of AI and Vibe Coding practices, becoming a key enabler for increasing developer efficiency through the use of cutting-edge AI development tools.
Lead the design and implementation of distributed, high-throughput, low-latency services that support billions of message executions monthly.
Partner with Engineering Managers and Architects to shape the groups long-term technical vision and architecture roadmap.
Define and enforce engineering standards and best practices across services.
Conduct in-depth design and code reviews, mentoring other engineers and elevating technical excellence.
Proactively identify cross-cutting concerns and drive group-wide engineering initiatives (e.g., observability, resiliency, fault tolerance).
Analyze and improve system bottlenecks in data flow, message queuing, storage, and processing pipelines.
Take ownership of non-functional requirements such as reliability, scalability, maintainability, and security.
Collaborate with Product and Data Science teams to ensure engineering plans align with business priorities.

Flytrex is revolutionizing on-demand delivery in the US suburbs, using drones to deliver food and retail directly to customers’ back yards. Together with partners such as Uber & DoorDash, we’re turning science fiction into reality. We are looking for a reliability-minded Electronics Engineer to join our multidisciplinary team in center Tel Aviv. This video gives a high level explanation of what we are doing.. In this position you will:
* start from derivation of design requirements from the systems level and product architecture.
* develop electronic module designs from inception to production (EVT, DVT and PVT) in multiple general areas: battery management, motor control, flight control, sensors, embedded Linux, ATE jigs and other support equipment.
* take ownership of electronic designs.
* be the technical liaison with contract manufacturers.
* ensure continuity of production, adjusting the design as required to keep form, fit and function.
* design and develop testing & checkout coverage, strategy and procedures for production.
* implement, track & document corrective and design changes.
* support bring-up & debug of modules, and perform root cause analysis on anomalies.

abra R&D is seeking for a DevOps Engineer. As part of the team, you will take ownership of cloud-native environments , support development teams with robust and secure CI/CD processes, and help drive the implementation of Infrastructure as Code (IaC) practices. You’ll work with advanced tools and technologies such as Azure DevOps AWS (including ECS) , and Docker Containers , supporting mission-critical applications in a production-grade environment. A full time hybrid position ?Key Responsibilities:
* Designing, building, and maintaining CI/CD pipelines using Azure DevOps
* Managing and deploying containerized applications using Docker and AWS ECS
* Implementing and maintaining Infrastructure as Code using tools like Terraform or CloudFormation
* Supporting development and QA environments in a hybrid cloud setup