לוח משרות דרושים תמיכה טכנית - תוכנה

we're on a mission to shape the future of the shipping industry through cutting-edge autonomous ship technology. Our solutions empower teams both on the ship and ashore to make informed decisions that dramatically enhance safety, reduce fuel consumption, improve navigation, and minimize environmental impact.

We integrate state-of-the-art technologies like computer vision and augmented reality, ensuring that we create solutions that improve operational efficiency and promote safer, greener shipping practices. we are committed to making a positive difference for both the environment and the people who rely on safe, efficient shipping practices. Join us as we work towards a safer, greener future for the maritime industry.

In this role, you will be responsible for strategic leadership and management oversight of the professional services organization to support business goals. Reporting to the COO, this is a high-visibility role that provides the development of the overall professional services plan and setting the strategic direction, and performance standards. You will develop, and manage all strategic service offerings and outcomes to drive and support the end-to-end customer experience.

Key Responsibilities
Develop and execute a scalable strategy for Support and NOC operations, ensuring a proactive, customer-first approach.
Lead and mentor high-performing group of support engineers, NOC specialists, and operational staff, fostering a culture of accountability, collaboration, and innovation.
Oversee real-time monitoring, incident management, troubleshooting, and resolution to minimize downtime and maximize system performance.
Implement and refine SLAs, KPIs, and operational processes to drive service excellence and continuous improvement.
Establish escalation protocols and ensure rapid response times to critical incidents, partnering with Engineering and Product teams to drive root cause analysis and long-term solutions.
Develop customer support workflows, self-service tools, and knowledge bases to improve customer experience and reduce resolution times.
Collaborate closely with Product, Sales, and Customer Success teams to align support initiatives with business objectives and customer needs.
Leverage data-driven insights to optimize service delivery, enhance automation, and improve operational efficiency.
Provide regular performance reports and strategic recommendations to senior leadership.

we are a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are looking for a talented Technical Manager to join our team!
The Technical Manager leads the technical engagement with customers, collaborating closely with internal departments to develop and deliver comprehensive solutions tailored to meet customer needs.
Key Responsibilities
Customer Engagement and Requirements Analysis:
Engage with potential and current customers early on to understand their operational and technical requirements.
Assess and provide tailored solutions that align with customers needs.
Pre-Sales Technical Authority:

Prepare the technical and operational components of proposals and responses to customers.
Lead and conduct product demonstrations to showcase the capabilities and advantages of our companys solutions.
Assist and advise the Business Development Group with technical insights and recommendations.
Technical Risks and Opportunities Analysis and Management:
Identify and analyze potential technical risks and opportunities associated with customer projects and internal processes.
Manage risk mitigation strategies to ensure project success and customer satisfaction.
Take part in the LOB strategy definition and execution:
Conduct comprehensive competitor monitoring and analysis to understand market trends and competitor offerings, identify gaps and differentiators.
Utilize findings to improve our companys competitive offerings, initiate development of new capabilities and inform strategic decisions.
Programs Technical Documentation

Maintaining program technical documentation (Specifications, Design Documents, Interface Control Documents, etc.)
Manage the development and delivery of technical manuals and training to the customer
Program Management Support:
Interpret and communicate the technical aspects of projects or requests to Program Managers.
Oversee the delivery process.
Manage the technical aspects of 3rd party development programs.
System Integration and Deployment:
Lead the integration processes with customers and external systems.
Manage the fielding phase, including user acceptance tests, installation, and evaluation processes.
Collaboration and Coordination:
Work closely with our companys internal teams to ensure alignment and effective communication throughout the project lifecycle.

Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve peoples safety and security?
In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
The IT Technical Support will be responsible for many technical areas with a focus on the following:
macOS-based laptops and computers
Google Workspaces and apps
Okta
Zoom conference and Zoom rooms
Jamf
Meraki Wireless system
employees onboarding and offboarding
Python, Bash - Advantage
What am I going to do?
Work as part of the Israel office IT team.
Own, manage, and resolve multiple incidents.
Work with 3rd party service providers to address outages and service disruptions.
Respond to business-critical emergencies both during and after business hours.
Support, install, and improve existing systems and services.
Perform regular compliance audits of systems.

We are seeking a Technical Support Specialist to join our dynamic team. This role is pivotal in providing first-line and second-line technical support, ensuring smooth platform operation, managing escalations, and collaborating cross-functionally to improve user experience and operational performance.
The ideal candidate is hands-on, technically savvy and a process oriented mindset.
Key Responsibilities:
Provide Tier 1 and 2 technical support for customers, manage internal support issues for internal tools, software and services, manage user tickets, summarize sessions/issues, and resolve platform bugs promptly.
Monitor production incidents and errors, acting as the first response gatekeeper for issues and ensuring swift resolution.
Investigate and escalate complex issues to R&D/Product teams with full documentation and reproduction steps.
Assist in onboarding new customers by providing technical guidance, hands-on support and training through product setup and best practices.
Support new features releases with training and technical guidance.
Collaborate with product and engineering teams to relay user feedback.
Analyze recurring issues and recommend process or product improvements
Generate and maintain operational reports, support ongoing platform health monitoring, and provide ongoing support to cross-functional teams
Create and maintain support documentation, FAQs, and knowledge base articles.