לוח משרות דרושים כספים, כלכלה ושוק ההון בירושלים

We are looking for a Customer Care Operations Analyst to join our new team in Jerusalem. This is an amazing opportunity to be a part of a new team, working on a few companys products. The team is reporting to Udi, the Director of Customer Care.
What will you be doing in this role?
Drives cross-functional idea and process planning within the organization as gaps are identified.
Aligns processes and communication following the ITIL standards to create a seamless experience for our customers and colleagues who support our customers.
Uses creative problem-solving and strategic thinking to understand the impacts of a change and how best to serve our customers.
Creates clean and simple process improvement plans and ensures the documentation is clear and readily available for consumption by using our documentation standards.
Manages segment-aligned relationships when it comes to the process.
Oversees the day-to-day operational processes within Customer Care, i.e., case management processes, quality management, and internal communication resources, and works with the business to outline best practices/improvement strategies.
Engages with the Senior Operations Managers on large-scope projects after identifying ideas/updates that need to be made and ensuring that action is taken, and a clear plan exists with the next steps.
Runs Customer Care specific programming, tasks, and plans, as needed.
Solicits varying types of customers and stakeholder feedback to understand the drivers of satisfaction/dissatisfaction and works with relevant groups within the Customer Care team on putting the mitigation plans & improvement initiatives in place.

You are: An enthusiastic service-oriented controller, who gets excited about well-organized Excel spreadsheets, enjoys hands-on accounting operations and month-end close and is a proactive team player. You are able to thrive in fast-paced high-performance environments and enjoy the challenge.
You have excellent English (both written and spoken) and conversational Hebrew to communicate with both Israelis and international teams.
We are: The finance team, responsible for accounts payable, payroll, budget, and the day-to-day accounting operations and monthly closing process.
We are responsible for ensuring compliance with all tax regulations. We value responsibility, initiative, and collaboration.
You will:
* Oversee the accounts payable cycle by processing invoices, setting up new vendors, approval flow maintenance, etc.
* Financial Record Oversight: Oversee company financial records, maintaining strict adherence to accounting standards
* Manage month-end close and yearly financial closing processes of the Company
* Prepare periodic and yearly financial reports
* Assist in the process of building the annual budget and maintaining up-to-date BVAs
* Coordinate and support external and internal audits and reviews
* Work closely with the Operations and HR teams
* Review payroll
* Manage the capitalization process of various projects
* Work in a multicurrency and international environment
* Assist with ad-hoc financial tasks
* Maintain compliance with local law including preparation of annual statutory financial statements, tax returns, and other reports