we are looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing Technologies IT Services Team.
The Team provides IT support to employees, responsible for user's equipment, accounts and more
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems/services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance
Requirements: * Student of Computer Science / Information Systems
* Availability for at least 2 days a week
* Help desk /Service Desk experience preferred.
* Good Knowledge and troubleshooting skills for Microsoft OS
* Good understanding of an IT backend environment (GPO,MFA, Active Directory, O365, Software Deployment systems) - preferred.
* Service orientation and great communication skills for communication with employees, VIPs and within the IT group- Must.
* Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
* Knowledge of information security principles and practices.
* Ability to work under pressure.
* Self-driven and motivated.
* Accuracy and strong attention to details.
* Familiarity with Office365 Admin Center, Zoom/MS Teams, Anti-Virus/EDR
* Communication skills: High level of English and Hebrew is required (verbal and written).
This position is open to all candidates.