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we are looking for a Analysis Team Lead to join our team!
As an Analysis TL, you will lead a team of CS analysts and product analysts. The team is in charge of analyzing our products existing and newly released features, works closely with our product squads and takes part in the product design, implementation and testing. In addition, the team supports the CS departments business operations. It plays a major role in understanding and nurturing our growing customer base, by exploring the adoption of our companys product by our users, building usage metrics, and exploring ways to increase customer engagement and prevent churn. As a TL, you will be the professional guide for the team, manage their tasks and priorities, and take part in the more complex analytic projects. You will share the team reports and business insights with key business stakeholders in the company, and become the trusted data advisor of the Product and CS departments.
Responsibilities
Lead a multidisciplinary team of exceptionally talented analysts.
Lead the design and implementation of data models, prediction models, and KPIs working closely with the BI dev team.
Oversee the building and maintenance of reports, dashboards, and metrics
Drive data research and exploration to deliver actionable insights that support business performance.
Identify areas for improvement and make recommendations for new opportunities for growth
Develop strong partnerships with product and CS leaders to achieve business objectives and become their trusted data advisor.

Were looking for driven and talented people like you to join our team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?
What Youll Do:
Collaborate with engineers, product managers, and subject matter experts to document new features, updates, and cutting-edge technologies
Design, develop, and maintain knowledge base articles that make complex topics easy to understand for our users
Ensure that our documentation is clear, concise, and accurate, providing comprehensive resources for both technical and non-technical audiences
Proactively update and improve existing documentation based on feedback, product changes, and industry trends
Take ownership of documentation projects from start to finish, contributing to the continuous improvement of our documentation processes

Our sales team is growing, we are currently seeking an experienced Team Lead, Account Management to join our growing sales team in Tel Aviv.
You will be accountable for generating revenues from our existing customers, work closely with Account Managers and drive the day-to-day execution to exceed our companys business performance targets.
As our Account Management Team Lead, you'll be at the forefront of our customer success, directly impacting our growth in a fast-paced startup environment. You'll lead by example, inspiring your team to exceed targets and truly partner with our clients.
Lead & Grow Your Team: You'll mentor, coach, and develop a high-performing team of Account Managers, fostering a culture of continuous improvement and client-centricity.
Drive Growth & Retention: You'll be accountable for driving revenue from our existing customer base, identifying new opportunities, and ensuring our clients are wildly successful with our company.
Strategize for Success: You'll develop and implement innovative strategies to boost customer satisfaction, enhance retention, and unlock new growth avenues.
Build Scalable Processes: You'll create and refine processes and playbooks that empower your team to grow revenue effectively and sustainably.
Be a Client Champion: You'll build and nurture strong relationships with our largest and most strategic clients, acting as their trusted advisor and ensuring their goals are met.
Collaborate & Innovate: You'll work hand-in-hand with our Marketing, Product, and Support teams to deliver an exceptional end-to-end customer journey.
We're not just looking for someone who can manage; we're looking for someone who can inspire and execute in a dynamic startup setting.

Join us as we take our People strategy to the next level!
In this high-impact role as Compensation & Benefits Manager, youll design and lead our global total rewards strategy while ensuring that HR operations run smoothly, stay compliant, and remain people-centered. Youll shape how we reward and support our team as we grow, balancing strategic initiatives with hands-on execution. You'll work closely with our CHRO in Tel Aviv and partner with cross-functional teams like Finance and Legal to build smart, scalable solutions that drive impact across the business.
If you're detail-obsessed, data-savvy, and excited to drive meaningful change, we cant wait to meet you!
Key Responsibilities
Design and lead our companys global compensation & benefits strategy, including salary structures, benchmarking, equity, and incentive programs
Drive compensation planning processes such as annual reviews, performance-based adjustments, and bonus programs.
Evaluate and manage benefits offerings to meet evolving employee needs and reflect best practices across geographies.
Lead HR operations across the full employee lifecycle (onboarding, offboarding, mobility, etc.), building scalable processes and ensuring a smooth employee experience.
Own HR systems and data (e.g., HiBob), ensuring accurate records, seamless integrations, and insightful reporting for people analytics and leadership decisions.
Collaborate with Finance, Legal, and external partners to ensure payroll, benefits, and compliance processes are accurate and aligned across locations.
Maintain compliance with Israeli labor law and support global employment operations
Support and improve core people processes
Champion operational excellence, continuously identifying opportunities for process automation, simplification, and impact.

we are looking for a skilled and proactive Business Applications Analyst to lead and optimize our departments' technology stack. In this role, youll take ownership of our variety of tools and systems and their integration with other tools and processes, working closely with the different groups and teams within our company to ensure scalable, efficient, and data-driven operations. This is a unique opportunity to join a fast-growing SaaS B2B company and make a meaningful impact on how we engage with prospects and customers.
Responsibilities:
Act as a Business Applications partner for some of our companys teams understanding their needs and translating them into scalable system solutions.
Own and optimize our companys integrated tools such as Salesforce, Salesforce CPQ, NetSuite, Gong, HubSpot, ZoomInfo, HiBob and others.
Lead full-cycle projects: from requirements gathering and process design to implementation and enablement.
Manage the integration of a variety of tools and systems, ensuring data flows and customer journeys are seamless and measurable.
Develop and maintain reports and dashboards that enable data-driven decisions across several departments.
Implement processes in our platforms.
Troubleshoot system issues, support user requests, and ensure data integrity across platforms, including Sales, Finance, RevOps, Product, HR, etc.
Collaborate with cross-functional teams, including Sales, RevOps, Product, Finance, HR, etc., to support our strategy and operations.

We're looking for an exceptional Customer Experience (CX) Team Lead to champion the success of our SMB customers at our company. This isn't just about service; it's about leading a dynamic, multidisciplinary squad (spanning commercial, technical, product, and operational expertise) with a singular mission: to significantly enhance the customer journey, drive growth, and boost retention for customers not managed by a dedicated CSM.
If you're a passionate people leader, a sharp, data-driven decision-maker, and relentlessly curious about uncovering insights and delivering continuous improvements, this role is for you. You'll be instrumental in shaping how our SMB customers experience our company, directly impacting their satisfaction and our commercial outcomes.
Key Responsibilities
Multidisciplinary Team Leadership: Lead, mentor, and empower a diverse squad of CX professionals. Foster a high-performance, customer-obsessed culture, ensuring your team is equipped to deliver exceptional value across all touchpoints.
Strategic CX & Commercial Growth: Develop and execute strategies to elevate customer satisfaction, loyalty, and advocacy. Proactively identify and drive initiatives that improve renewal rates, uncover upsell opportunities, and contribute directly to revenue growth for our SMB segment.
Data-Driven Performance & Improvement: Establish, monitor, and report on key performance indicators (KPIs) related to customer retention, satisfaction, and revenue. Utilize data and customer feedback to identify process improvements, refine service offerings, and innovate our CX tactics.
Customer Insight & Advocacy: Maintain a close pulse on customer needs and challenges, gathering insights that inform product development, service enhancements, and overall business strategy. Act as the voice of the customer within our company.
Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and CS teams to ensure seamless customer journeys and aligned strategies that support customer success and business objectives.

Were hiring a Customer Success Operations Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report to the Revops TL and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale.
Responsibilities:
Strategic planning - forecast customer health and renewals, ensuring alignment with company goals.
Design, document, and optimize CS workflows and processes:
Act as the primary interface between Product, Marketing, and Sales teams to ensure seamless collaboration.
Drive effective collaboration with the BI/Data team to enable actionable insights & dashboard planning.
Manage approval workflows for CS-related initiatives and requests.
Oversee and optimize round-robin assignments for accounts and projects.
Develop and maintain risk management protocols to identify and mitigate customer churn risks.
Define and refine onboarding and professional services (PS) processes to enhance customer experience.
Serve as the Salesforce (SF) subject matter expert for CS, managing flows, metrics calculations, and data integrity.
Develop and maintain internal knowledge bases (KBs) to support team efficiency and scalability.
Leading special initiatives; including beta programs, AI-driven churn prevention, and design partner engagement.
Drive tools implementation and adoption, including AI-powered solutions to scale operations - including defining the requirements and implementation of the CS platform
Assist in creating impactful presentations for management and board meetings, aligning with business priorities and key metrics.

we are transforming IT management with Action AIan Agentic AI technology that proactively and autonomously manages and optimizes IT environments. our company's all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, our company offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.
We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to our company's largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the company's team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the company's Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our company's platform aka "best practices"
Proactively identify (growth) opportunities and optimization points for our company's clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our company's solutions by keeping high retention rates.

we are inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.
By creating an AI-powered IT platform, our company's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.
we are looking for a full-stack software engineer to join our team!
Youll be joining a squad focused on building features for our large-scale multi-tenant system, enabling our customers to better manage their business, infrastructure, and security.
Responsibilities:
As a Full-Stack Developer, you must be comfortable with front-end (Angular) and back-end (C# .Net Core) development. You will build end-to-end solutions encompassing web/back-end development, monitoring, scaling and optimizing to make the company's products simple at a massive scale.
You will be empowered to drive innovation by coming up with new and exciting ideas to creatively solve issues and proactively look for opportunities to improve the design, interface, and architecture of our companys cloud platform.

our company's Business Applications department is seeking an experienced professional to elevate and innovate our Quote-to-Cash and financial applications environment. The ideal candidate will serve as an expert across the Salesforce & NetSuite domains while also leading and supporting solutions that connect quoting, billing, and finance operations. This is an exciting opportunity to be part of a dynamic Business Applications team and contribute to the advancement of our Quote-to-Cash processes, NetSuite capabilities, and billing platforms. If you are passionate about building cutting-edge solutions and optimizing cross-functional business processes, we encourage you to apply.
Responsibilities:
Lead and implement enhancements across the Quote-to-Cash lifecycle, including quoting, contracting, billing, invoicing, and revenue management.
Hands-on implementation and customization of NetSuite, including integrations with adjacent applications such as Salesforce, Dokka, Mesh, Zip, Hashavim, Tax tools, and others.
Customize and develop processes across workflows, including approval processes, to ensure system optimization and alignment with best practices.
Collaborate closely with Sales, Finance, and Customer Success teams to optimize workflows and system interactions.
Support and improve integrations between NetSuite, Salesforce (CPQ), and billing tools.
Offer ongoing support to finance and sales users, oversee the implementation of change requests, and take ownership of NetSuite releases and Quote-to-Cash project development.
Drive process improvements and automation initiatives to streamline quoting, order management, billing, and revenue operations.

We are seeking a dynamic and tech-savvy individual to join our expanding product marketing team. You will play a key role in driving product adoption and retention. Working closely with our product and sales teams, you will have the opportunity to shape the positioning and messaging of our products, ensuring they resonate with our target audience. Being a part of our team will allow you to become an authority on our AI-powered platform, gaining in-depth knowledge of the IT landscape and understanding the unique needs and challenges faced by IT professionals. You will be responsible for managing feature launches, as well as taking ownership of content creation and sales enablement material.
Responsibilities:
Effectively communicate value propositions through various channels, such as in-product guided walkthroughs, emails, presentations, and more.
Collaborate closely with Product Managers to gain a comprehensive understanding of upcoming features and strategically plan and execute feature launch strategies.
Develop compelling content to support the sales team throughout the entire sales cycle, including positioning, messaging, and product collateral.
Utilize Appcues and similar product engagement tools to implement in-product flows that drive feature adoption and improve customer retention.
Work alongside our marketing team to develop and implement integrated marketing programs that enhance market awareness and drive sales growth.
Serve as the voice of our company by ensuring accurate product representation in broader marketing initiatives and supporting the marketing team.
Conduct research and feedback surveys to gain insights into how customers perceive the value of new capabilities.