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Were hiring a Customer Success Engineer to work directly with customers to implement, troubleshoot, and optimize the company platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.
Responsibilities:
Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Investigate and resolve our company cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

We are looking for a Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company.

Native English speaker who is willing to work Mon-Fri and accommodate our customers working hours.

You will
Onboard customers end-to-end while owning the relationship, project management, product training, and best practices.
Provide guidance, support, and technical solutions to MineOS users questions - owning product adoption and product best practice consultancy leading to maximal value.
Communicate with Mines strategic customers and meeting the High-end customers face-to-face.
Develop expertise in our product and stay up to date on new features and improvements.
Analyze user behavior and feedback and take proactive action to optimize relationship and value realization.
Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role.
Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.

We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth.

What will you do?

As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond.

You will:

Lead customers through deployment journeys with structured project management and technical oversight.

Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience.

Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management.

Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health.

Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care.
This role requires an individual who is highly technical, customer-focused, and organized-capable of balancing detailed deployment oversight with high-level strategic engagement.
Responsibilities:

Deployment Leadership: Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met.
Technical Advisory: Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices.
Stakeholder & Relationship Management: Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact.
Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution.
Incident Management: Serve as the customers advocate during incidents and outages, coordinating internal response and communication.
Enablement & Content Creation: Develop technical content, learning sessions, and webinars to improve customer adoption and experience.
Reporting & Metrics: Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity).
Pre-Sales Services Support: Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit.