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We are looking for a new Tier 3 Team Leader talent to join our team!

Key Responsibilities
Lead and manage a team of senior Tier 3 Support Engineers across EMEA/APAC.
Act as a technical mentor, guiding the team through deep investigations involving network protocols, VPNs, cloud integrations, and Linux systems.
Own escalations from high-value enterprise customers, driving resolution and ensuring customer satisfaction.
Collaborate cross-functionally with Product, R&D, Sales, and Customer Success to remove blockers and improve the customer experience.
Drive internal projects, process improvements, and training programs to scale the teams capabilities.
Support global initiatives and align with counterparts in the US to ensure consistent follow-the-sun support coverage.
Represent the customers voice internally, identifying trends, recurring issues, and areas for improvement.
Maintain a hands-on technical presence - this is a player-coach role.

We are looking for creative and innovative people to join our R&D Cloud Operations group as a NOC Engineer.

This is a hands-on technical operational role, with its main responsibility assuring continuous serviceability for multiple of our flagship products in a cloud-based environment.

You will be responsible for the production environments of thousands of customers, working with many teams such as R&D, Support, Sales to ensure stability, reliability and outstanding customer experience and satisfaction.
The NOC team operates in 24/7 shifts, requiring availability for approximately four shifts per week.


If you want to make the world a safer place - you belong with us.

Key Responsibilities
Monitor production environments and handle incidents quickly and professionally to ensure high-level service availability and performance.
Provide first-level technical support and troubleshooting for operational and infrastructure issues across a globally distributed network.
Maintain internal tickets, alerts, and KPIs.
Implement timely solutions to customer issues or escalate internally when needed.
Develop and maintain scripts and automation tools for on-demand operational needs.
Lead projects, including supporting new product monitoring and developing internal tools to enhance the teams workflow.
Work closely with R&D, Support, Sales teams when required.
Join a team of motivated, fun, and creative minds.
Build a long-term career with endless opportunities for growth.

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products.
Key Responsibilities:
Investigate and resolve second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D and engineering teams on system-level problems.
This is a full-time position, 9:00-18:00.
The role is hybrid, offering flexible and convenient working hours.
Our offices are located in central Israel.

You will be responsible for:
* Systems Administration of the core systems and tools related to customer journey
* Configure databases, automations and UI/UX.
* Ensure data integrity, user management, and governance across the stack.
* Build and maintain cross-system integrations using iPaaS solutions to ensure seamless data flow between tools.
* Being a main stakeholder in the AI builders group to integrate wisely cutting edge technologies together with the well-stabled primitive systems.
* Partner with the cross-business operations team, mainly with RevOps, DevOps and FinanceOps teams.
* Identify manual processes and design scalable automation solutions.
* Support dashboards, KPIs, and analytics initiatives with well-structured data pipelines.
* Support new tool evaluations, and implementation projects.
* Provide training, documentation, and best-practice enablement for end-users.


About Alice:
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.

Hybrid:
Yes

We are looking for a Technical Account Manager who will lead the onboarding and ongoing implementation with our customers and technical partners.

Responsibilities:
Lead the implementation and ongoing technical aspects of our customers.
Platform setup for new customers - organization, companies, data sources, campaigns, targets, tech cost, etc.
Integrate Media partner to our platform - providing API specs, leading integration calls, testing integrations, going live + monitoring. Working with the product and R&D team to address and resolve tech issues.
Integrate Data partner to our platform - understand the goal of integration and provide specs for R&D, lead integration calls and testing phase, going live. Working with the product and R&D team on developing new integrations.
Implement Carriers data to our platform - manage the integrations with the carrier - conversion data. Provide spec, analyze the data and identify conflict, data quality assurance.
Tech support for the customers - bugs reported, data conflicts, import data for the customer (for new integrations), support with platform setup.
Monitoring - building dashboard to monitor the platform integrations and data quality, analyze and troubleshoot data conflicts with partners and R&D.
Create technical documentations and implementation guidelines.
Work closely with products to simplify implementation work and make it more self- serve friendly.

We are looking for a talented, tech-savvy Senior DevOps to join our DevOps team and help us in supporting the development and maintenance of our services' high availability while we continue to scale..
The position of Senior DevOps is a central and important position in the team. reports directly to the Head of DevOps with real responsibility and chance to implement your vision.
We are one DevOps Team that does it all.
Responsibilities
Design and Implement infrastructure for effective, high quality, reliable development and release processes.
Assist in the management and maintenance of our cloud infrastructure and services.
Contribute in designing new solutions and improving existing solutions in all DevOps related process, like:
CI/CD pipelines (GitHub Actions/Argo)
IAC (Terraform) processes
Deployment infrastructure for our containerized (docker) services
Observability
Testing Automation,

The Performance Marketing Analytics team is seeking a highly skilled Senior Data platform Engineer to establish, operate, and maintain our dedicated Performance Marketing Data Mart within the Snowflake Cloud Data Platform. This is a critical, high-autonomy role responsible for the end-to-end data lifecycle, ensuring data quality, operational excellence, and governance within the new environment. This role will directly enable the Performance Marketing team's vision for data-driven marketing and increased ownership of our analytical infrastructure
Responsibilities
Snowflake Environment Management
Administer the Snowflake account (roles, permissions, cost monitoring, performance tuning).
Implement best practices for security, PII handling, and data governance.
Act as the subject matter expert for Snowflake within the team.
DevOps & Model Engineering
Establish and manage the development and production environments.
Maintain CI/CD pipeline using GitLab to automate the build, test, and deployment process.
Implement normal engineering practices such as code testing and commit reviews to prevent tech debt.
Data Operations & Reliability
Monitor pipeline executions to ensure timely, accurate, and reliable data.
Set up alerting, incident management, and SLAs for marketing data operations.
Troubleshoot and resolve platform incidents quickly to minimize business disruption.
Tooling & Integration
Support the integration of BI, monitoring, and orchestration tools
Evaluate and implement observability and logging solutions for platform reliability.
Governance & Compliance
Ensure alignment with Entain data governance and compliance policies.
Document operational procedures, platform configurations, and security controls.
Act as the team liaison with procurement, infrastructure, and security teams for platform-related topics.
Collaboration & Enablement
Work closely with BI, analysts and data engineers, ensuring the platform supports their evolving needs.
Provide guidance on best practices for query optimization, cost efficiency, and secure data access.

We are looking for a talented DevOps Tech Lead to join our DevOps team and help us in supporting the development and maintenance of our services' high availability while we continue to scale..
The position of the DevOps Tech Lead is a central and important position in the team. reports directly to the Head of DevOps with real responsibility and chance to implement your vision.
Responsibilities
Design and Implement infrastructure for effective, high quality, reliable development and release processes.
Assist in the management and maintenance of our cloud infrastructure and services.
Take lead in technical and architectural decisions, driving best practices and alignment across teams.
Contribute in designing new solutions and improving existing solutions in all DevOps related process, like:
CI/CD pipelines (GitHub Actions/Argo)
IAC (Terraform) processes
Deployment infrastructure for our containerized (docker) services
Observability
Testing Automation
Help the team to learn and grow.

Required Customer Experience Team Lead
Our Mission
Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.
Our platform does just that, without depending on the traditional banking system.
We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.
Using cutting-edge technologies and our global financial network, we provide our customers, individuals, or businesses, advanced services including multi-currency accounts, international Visa cards, and real-time cross-border payments, with expertise in hard-to-reach destinations.
Key Responsibilities:
Manage the daily operations of the T1+ T2 customer experience team, including one-on-one meetings, task allocation, monitoring, and performance tracking.
Conduct daily, weekly, and monthly quality control checks on calls, inquiries, and chats, providing professional feedback to improve performance.
Lead the team to achieve service, quality, and SLA targets.
Mentor, guide, and provide professional training to team members, including building individual development plans.
Identify professional and operational gaps and implement continuous improvement processes.
Handle and oversee complex customer inquiries and complaints to ensure high customer satisfaction.
Update and implement customer service procedures and best practices on an ongoing basis.
Analyze customer feedback and trends, identify potential issues, and share reports and insights with the Customer Experience Manager.
Monitor key performance indicators (KPIs) and produce reports to drive continuous service quality improvement.

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.