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We are Tailor Brands . We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses. Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business. About the role: Are you someone who takes pride in doing things right - and making them better ? Tailor Brands is seeking a superstar Entry-Level Fulfillment Operations Specialist to help us deliver seamless services to entrepreneurs across the US. If you thrive on structure, love solving problems, and don’t mind cleaning up a little chaos to create customer delight - we want to meet you. Responsibilities:
* Become a go-to expert on state business filings, compliance workflows, and our internal tools.
* Take full ownership of operational processes - lead initiatives, track performance, and constantly improve.
* Deliver outstanding customer experiences through direct communication - email, chat, or otherwise.
* Tackle customer challenges head-on with empathy, accuracy, and speed - especially when things get messy.
* Spot inefficiencies and drive the change needed to bring the operation towards success - map, document, and optimize how things get done.
* Step in wherever needed - take initiative without waiting for permission.
* Think creatively and solve problems outside the box, even in repetitive tasks.
* Advocate for the voice of the customer - feed insights to teams across the company to make our product and service better.

we are looking for a Customer Success Manager.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.