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we are seeking a Technical Support Engineer (R&D Environments)!?Key Responsibilities:
* Provide high-level Technical Support for internal Wi-Fi and Bluetooth applications, tools, and automation processes.
* Troubleshoot, investigate, and analyze complex technical issues, system behavior, and product logs.
* Support engineering and validation teams in their daily technical activities and debugging processes.
* Assist with hands-on lab setup, hardware/software maintenance, and TEST environment configurations.
* Escalate, document, and track software bugs and technical hardware issues using internal tools.
* Collaborate closely with cross-functional teams, including Developers, Validation, and Integration Engineers.
* Operate seamlessly across both Linux and Windows environments.

The team is responsible for developing and improving our Linux anti-malware prevention. This includes having top-notch knowledge about the latest malware families in the wild, Linux internals, different attack frameworks and hacktools. As part of this, the team analyzes customer data and issues to prevent malicious activities in our customer's environment, and help to improve the product.
Key Responsibilities
Research and analyze malware and keep up-to-date on the most recent tactics and techniques used in the wild
Create behavioral-based protection that enhances our product's coverage
Leverage Palo Alto Networks massive collection network to identify coverage gaps and emerging threats
Assist in the design, research, evaluation and implementation of new security technologies and features
Work in close coordination with other teams, including both development and other research teams, as well as support, sales and other cross-functional teams.

The team is responsible for developing and improving our Linux anti-malware prevention. This includes having top-notch knowledge about the latest malware families in the wild, Linux internals, different attack frameworks and hacktools. As part of this, the team analyzes customer data and issues to prevent malicious activities in our customer's environment, and help to improve the product.
Key Responsibilities
Research and analyze malware and keep up-to-date on the most recent tactics and techniques used in the wild
Create behavioral-based protection that enhances our product's coverage
Leverage Palo Alto Networks massive collection network to identify coverage gaps and emerging threats
Assist in the design, research, evaluation and implementation of new security technologies and features
Work in close coordination with other teams, including both development and other research teams, as well as support, sales and other cross-functional teams.

we are seeking a Jr. DevOps / MLOps Engineer to join our R&D team and help design, build, and maintain our Machine Learning (ML), integration and deployment efforts. Responsibilities:
* Create and maintain MLOps infrastructure for Cloud and local AI training
* Improve, stabilize, and maintain existing CI processes
* Own the deployment pipeline end-to-end
* Develop reliable tools to support R&D efforts, including specialized modules and implementation of Agentic AI

Join a team of senior engineers operating in a large-scale, multi-cloud production environment supporting tens of thousands of enterprise customers worldwide. This is not a typical SRE role - youll work at the core of a complex, high-impact system alongside experienced DevOps professionals in a fast-paced, cybersecurity-focused organization.
Your Impact:
Own and operate large-scale, global production environments across multiple cloud providers (GCP, AWS, Azure)
Actively monitor, investigate, and resolve incidents triggered by automated alerting systems (PagerDuty / Incident Response)
Drive end-to-end troubleshooting across complex, distributed systems with high context switching
Design, deploy, and improve monitoring and observability systems (e.g., Prometheus, Grafana) - not just react to alerts
Collaborate closely with internal teams (CX, CS, Engineering) to ensure system reliability and performance
Work hands-on with modern DevOps and infrastructure tools including Kubernetes, Terraform, CI/CD pipelines, and GitOps workflows
Develop and maintain automation and tooling (primarily in Python)
Gain deep understanding of system architecture and interconnected services
Contribute to a culture of operational excellence in a high-scale, high-availability environment
On call responsibilities:
Daytime hours (12:00-20:00)
Occasional weekends and holidays (rotation-based).

abra is hiring a Microsoft Fabric Architect to join our Data & AI Division! Are you passionate about designing modern cloud data platforms and driving enterprise-scale architecture? Join Abra's Data & AI Division and play a key role in building secure, scalable, and automated data solutions using Microsoft Fabric and Azure. Responsibilities
* Design and implement enterprise-scale data platform architecture using Microsoft Fabric.
* Lead the design and implementation of CI/CD processes, Git integration, and deployment pipelines for Microsoft Fabric.
* Define and promote DevOps, security, governance, and architectural best practices.
* Design cloud-native data solutions leveraging Azure Synapse Analytics, Azure Data Factory, Azure Data Lake Storage Gen2, and Azure networking (VNet & Private Endpoints).
* Develop and maintain deployment automation using Azure DevOps, YAML Pipelines, ARM Templates, and PowerShell.
* Collaborate with Data Engineers, BI Developers, Architects, and business stakeholders to deliver high-quality, scalable solutions.
* Drive technical leadership, architectural standards, and continuous improvement across enterprise data platforms.

Required Support Operations Lead
This role is central to driving operational excellence across the support organization, ensuring teams can deliver fast, high-quality service at scale. It leads the design and continuous improvement of support processes, workflows, and policies, while identifying opportunities for automation and efficiency gains. The position owns performance measurement through KPIs, dashboards, and analytics, translating data into actionable insights that shape strategic decisions. It also partners closely with cross-functional teams to enhance systems, tools, and end-to-end support experiences.
With broad ownership and visibility, this role empowers the individual to influence how support operates globally, drive meaningful change, and elevate both customer and employee experience through smarter, more scalable operations.
The Support Operations Lead will be measured on:
Improvement in SLA performance
Reduction in response and resolution times
Increased support team productivity
Improvement in CSAT and customer experience metrics
Successful implementation of operational initiatives
Adoption and effectiveness of support tools and processes
Reports To: VP Technical Support
What Youll Actually Be Doing
Support Operations & Process Management:
Design, implement, and continuously improve support processes, workflows, and operational standards.
Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
Drive initiatives to improve service quality, operational efficiency, and customer experience.
Lead operational readiness for new product launches, feature releases, and organizational changes.
Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
Performance Management & Analytics:
Define and monitor key support KPIs
Build dashboards and reports to provide visibility into support performance and trends.
Analyze operational data and present recommendations to leadership.
Systems & Tools Administration:
Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
Evaluate and implement new technologies, including AI-powered support solutions.

We are looking for a Robotic System Operator (RSO) to join our Delivery team in TLV.

our Delivery team is responsible for all the technical aspects of keeping the robotic system up and running and for the commissioning process. Our team works on-site, hands-on, verifying that our robots and the entire operational cycle exceed expectations.

The position takes place in our Tel Aviv office in the SOC (Support Operation Center). The SOC is the command center where you will support the robotic systems.

What you'll do
● You will function as Tier 1, working in shifts (including nights and weekends), accepting support requests from the robotic sites, following procedures to resolve support issues

● You will perform escalation to the system integrator, field technicians, and RnD team to solve urgent problems during Shifts while the system is down and must be back to operational mode immediately.

● You will monitor the sites to ensure optimal uptime. The RSO position involves multidisciplinary problem-solving remotely from the SOC.

● You will adhere to safety standards to ensure employee and subcontractor safety.

● You will monitor and verify the system to meet the operational requirements as planned. Report problems or changes to the Professional Services team.