We are the leading AI creation platform helping teams build, deploy, and scale their content output by combining all the leading AI models, AI tools, and a world-class stock catalog in one place. Plus, with a dedicated partnership from our award-winning creative team, organizations have everything they need to succeed with AI today. Trusted by 50M+ creators and 50% of Fortune 100 companies worldwide including Google, Amazon, Microsoft, and Versace, we provide a seamless, subscription-based platform with a global license to produce professional video content efficiently and securely. We are looking for an IT & AI Operations Specialist who will not only maintain and elevate our corporate IT environment, but also pioneer internal AI automation, empowering our global teams to work faster and smarter. In this role, you will bridge traditional corporate IT infrastructure with modern, cutting-edge AI workflows. You will manage IT operations, identity controls, and SaaS ecosystems while active identifying, implementing, and maintaining AI agents, automation tools, and internal productivity pipelines across HR, Marketing, Support, and Finance. Key Responsibilities
* IT Operations & Infrastructure: Manage corporate devices, user onboarding/offboarding, SaaS licenses, hardware procurement, and endpoint management (MDM, Jamf, Intune).
* Identity & Access Management: Oversee identity access controls, SSO/SCIM integrations, Okta/Google Workspace, and system permissions across the organization.
* AI Workflow Automation: Design, build, and deploy automated internal workflows and AI assistants/agents to eliminate operational friction across non-technical teams.
* AI Tool Evaluation & Implementation: Scout, TEST, and onboard emerging generative AI products, LLM frameworks, and productivity tools into company-wide workflows safely.
* Standardization & Governance: Establish reusable prompt libraries, integration templates, and AI usage policies so teams can safely build their own minor automations.
* Support & Troubleshooting: Provide Tier 2/3 Technical Support for complex hardware, software, network, and AI-tooling issues.
Requirements: * 3+ years of experience in Corporate IT, Systems Administration, or IT Operations in a high-growth tech environment.
* Strong experience managing Google Workspace, Okta (or Azure AD/Entra ID), and macOS/Windows endpoints via MDM tools (Jamf, Kandji, Intune).
* Solid understanding of API fundamentals, OAuth2, SCIM, and Webhooks to connect enterprise SaaS applications.
* Practical experience working with LLM APIs (OpenAI, Anthropic Claude), prompt engineering, and modern AI tools.
* Hands-on experience with workflow/automation platforms (e.g., n8n, Make.com, Zapier, Workato, or Python /Bash scripting).
* Knowledge of baseline AI security, data privacy standards, and governance when integrating LLMs into corporate environments.
* Cross-functional communication: Ability to interview non-technical team members, understand their operational friction, and map out clean automated solutions.
* High problem-solving autonomy with a mindset for efficiency, process optimization, and proactive maintenance.
* Fluent English (written and verbal). Nice to Have
* Experience with AI routing layers (e.g., LiteLLM, Bedrock) or Vector Databases/RAG frameworks.
* Basic understanding of cloud infrastructure (AWS or GCP).Background in media production tools (Adobe Creative Cloud, DaVinci Resolve) or content creation workflows.
This position is open to all candidates.