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Welcome to Chargeflow Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Before You Apply - A Little Heads-Up ?? This isn’t your classic technical support role. If your background is mainly Tier 1–3 IT support, helpdesk work, or deep systems/debugging troubleshooting, this probably won’t be the best match. In this role, you’ll be partnering with our merchants, not handling internal systems or infrastructure issues. We’re looking for someone who lives and breathes customer experience: leading support teams, driving service operations, guiding product usage, handling billing questions, and leveling up the merchant journey in a fast-moving SaaS/fintech environment. Who We're Looking For - The Merchant Champion We are searching for a Head of Customer Support & Service who can build a world class support organization from the ground up. This leader will own the entire customer support experience, design the operational foundation, and guide the team as Chargeflow scales globally. You will bring structure, excellence, and clarity to every stage of the merchant journey. At Chargeflow, your future impact matters more than your past. This is your opportunity to shape a high performing support function in a fast paced environment where your work directly influences merchant satisfaction and company outcomes. Your Arena - Know your impact ?? As the Head of Customer Support & Service, you will transform our support operation into a predictable, scalable, and merchant focused department. You will lead the frontline team, define operational standards, and ensure top tier service delivery. Operational Leadership: Own all support activities including inbound support, service delivery, triage, escalations, and performance management. Merchant Experience Ownership: Define SLAs, communication standards, and quality expectations to deliver consistent, high quality merchant interactions. Team Management and Development: Lead and mentor the support team in the Philippines while designing training, QA, and coaching systems that elevate performance. Process and Structure Building: Create workflows, documentation, escalation paths, and operational frameworks that form the backbone of a mature support function. Cross-Functional Collaboration: Partner with Product, Customer Success, Onboarding, and Operations to resolve friction, surface insights, and improve the merchant journey. Service Insights and Improvements: Analyze recurring issues, provide actionable insights, and help drive product enhancements that reduce support load and increase satisfaction.

We are looking for a Community Manager.
Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
As a Community Manager, you will be required to report to the building you manage each day and will be the owner of the Member Experience, Operations, Sales and the Team.
You will also be responsible for ensuring we are meeting our members needs and our global and local standards and targets on member experience satisfaction.
In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:
- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

We are looking for a Community Associate.
As a Community Associate, youll be the primary point of contact for the Community and act as the face of WeWork! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating WeWorks core values and working towards achieving our mission.

We are looking for a Community Associate.
As a Community Associate, youll be the primary point of contact for the Community and act as the face of WeWork! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating WeWorks core values and working towards achieving our mission.

We're looking for a passionate and skilled Customer Support Expert to join our dynamic team. This team is critical to enhancing our players' experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you're data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey!

Responsibilities:
Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders.
Collaborate closely with various teams within the company to optimize the player experience.
Provide professional and efficient customer support while serving as a point of contact for our players and ensuring high customer satisfaction.
Analyze and review internal workflows to identify areas for improvement and implement process optimizations.
Identify trends and patterns in customer inquiries and issues to proactively address them.