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we are looking for a Head of Purchasing and Deliveries.
The Head of Purchasing & Deliveries is responsible for the end-to-end operational lifecycle of our products. This role encompasses strategic sourcing and procurement to ensure production continuity, alongside the management of global logistics and final delivery to our customers. The ideal candidate will be a hands-on leader capable of managing complex vendor relationships while ensuring a seamless, compliant, and cost-effective global distribution network.
Position - Reporting to VP Operations
Responsibilities
Strategic Procurement & Sourcing
Vendor Management: Identify, audit, and manage global suppliers for electronics (PCBA), mechanics, and plastics.
Negotiation & Contracting: Lead commercial negotiations to reduce COGS, improve payment terms, and secure long-term Framework Agreements (MSA).
NPI & Engineering Interface: Work closely with R&D during New Product Introduction (NPI) to source components that meet technical and budgetary requirements.
Shortage & Risk Management: Proactively manage the supply chain to mitigate risks associated with component shortages, long lead times, and EOL (End of Life) parts.Global Deliveries
Order-to-Cash Ownership: Manage the fulfillment process from sales order receipt to final delivery, ensuring alignment with monthly and quarterly revenue targets.
Logistics & Freight: Oversee import to Israel (Air, Sea, and Express) and manage relationships with 3PL providers and freight forwarders.
Trade Compliance: Ensure all shipments adhere to Incoterms 2020, customs regulations, and export control laws (e.g., EAR, ITAR, Dual-Use).Operational Excellence & Leadership
Team Leadership: Manage and mentor a multidisciplinary team of buyers and logistics coordinators.
ERP Management: Ownership of the Priority environment for purchasing and shipping modules, ensuring 100% data accuracy.
KPI Performance: Develop and maintain departmental metrics, including OTIF (On-Time In-Full), Inventory Turnover, and PPV (Purchase Price Variance).

Required Support Engineer
The Role:
The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support.
Our team combines technical expertise with business orientation to deliver a seamless and effective experience.
This role requires ability to work full time from Sunday to Thursday during US EST hours with some flexibility
Who You Are
Youre a people person with a strong sense of empathy for customers.
You can read situations, understand team dynamics, and take initiative to get things done.
Youre tech-savvy with a developers mindset and business-oriented, ensuring a positive customer experience.
You have a customer-first mindset, ensuring their needs and experience are always your top priority.
What Youll Actually Be Doing:
Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.
Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.
Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.

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