Required IT system Admin.
Provide IT Technical Support and infrastructure to employees company (software, hardware, security, network, etc).
Troubleshoot, investigate, and solve complex IT issues related to:
-Computers/servers software Hardware (system configuration, software management, maintenance, and upgrades).
-Operating systems (Windows, Windows Servers).
-Network infrastructures (LAN, WAN, VPN).
-Company IT systems and business applications.
-IT Security Events.
Manage IT Support tickets queue according to the companys SLA and KPIs to provide quick, efficient, and professional support.
Research and recommend innovative solutions, and where possible, automated approaches for IT tasks.
Leading and executing IT projects aimed at implementing and improving technologies and systems.
Work as per IT policies and guidelines (SLA, KPIs, etc).
Assist IT Manager in diverse tasks and other duties as needed or assigned.
Requirements: A minimum of 2-3 years experience in IT support in a Windows environment.
MCSA / MCSE /MCITP certification.
Experience managing IT Support tickets as per SLA and KPIs.
Very high troubleshooting and maintenance level in a domain environment (AD,DNS, DHCP,GPO, network,security, etc).
Experience with Fortinet equipment management (FW,SW,AP,VPN).
Capable of managing multiple tasks under pressure and meeting deadlines.
Independent, self-motivated, detailed-oriented, highly organized, and willing to learn.
This position is open to all candidates.
