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We are looking for a Customer Success.
As a Customer Success Manage, you will play a pivotal role in ensuring the successful implementation of our product at our valued customers businesses while driving user adoption and expanding our customer base.
Responsibilities:
Onboarding and Integration: Guide new customers through a seamless onboarding process, assisting with the integration and setup of smart accounting system within their organization.
Provide proactive and responsive support to address customer inquiries, troubleshoot issues, and offer tailored solutions to meet their unique needs effectively.
Develop strong and trusted relationships with customers, acting as their advocate within and understanding their business objectives to maximize the value they derive from our product.
Develop and execute strategies to increase the adoption rate of our product among end-users within the customer's organization. Conduct product training sessions and workshops to empower users and ensure optimal usage.
Collaborate with the sales team to identify opportunities for upselling and cross selling our product features to existing customers, resulting in enhanced customer satisfaction and revenue growth.
Gather valuable feedback from customers, and work closely with the product development team to communicate insights and contribute to ongoing product enhancements and improvements.
Continuously monitor and analyze key performance indicators related to customer success and product adoption. Generate periodic reports to track progress and identify areas for improvement.

We are looking for a Customer Care Expert - German Speaker.
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

About us Founded in 2014, we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. we are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, we have over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why youll love working ? we are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a employee, youll be presented with long term career opportunities, globally. Who is the ideal? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position This full-time position is an onsite position and is based in Petah Tikva. You will report directly to the Site Manager and be responsible for building and maintaining our strong, unique community. This position brings a great opportunity to develop your career with a fast-growing company. Your day  With strong communication skills and a passion for professional networking, you will need to create an all-around amazing customer journey experience for members. Responsible for building and maintaining our strong and unique community, you will basically be the heart and soul of our diverse community - caring, attuned to peoples needs and exceedingly proactive. What you will be responsible for, mainly:
* Establishing a strong community in your location via event planning and individual networking efforts
* Growing the community, keeping it fruitful and diverse.
* Creating an inclusive environment that fosters collaboration and creativity both internally and externally
* Ensuring the smooth-running operations of your location
* Maintaining ongoing communication with operation & maintenance teams (respectively) to ensure that processes are running smoothly
* Taking an active role in growing and nurturing the community
* Be the point of contact for your community members and solving all member-related issue
* Drive sales and see their execution #LI-Onsite

We are looking for a Customer Delivery Manager.
The Customer Delivery Manager is responsible for coordinating the launch activities of new clients, as well as with existing clients for new countries, categories or applications. They will work closely with the account leads and R&D to provide overall project management during the launch period, from green light through Go Live. The Customer Delivery Manager will be responsible for working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live .
This position will report to the Customer Delivery Tea Lead.
Responsibilities :
Coordinate the launch of clients, including project management, technical coordination, training & communications plans
Identify, set up, and hold meetings with various internal and external teams to progress the project
Oversee and address any support and/or technical issues associated with clients during this period
Identify product enhancements, improvements, or expansions to meet the needs of customers and create value for the organization and our clients prior to launch
Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
Responsible for communication around timelines, project management & action items
Understanding of the companys products inside and out is essential
Capable of working hours Monday-Friday 11am-8pm with flexibility (Friday can end early).

We are looking for a Customer Support Team Leader to join our growing and evolving team. The Support Team leader combines management skills with a technical approach to enable us to deliver the highest level of support to our users.
As a Team Leader, you will actively assist with troubleshooting technical support issues to your team and with the transfer of knowledge about our process according to our SLA.
You will be the main part of our support channel and constitutionally build our customers trust in our product and increase their loyalty.
Guiding the team members through daily tasks, handling the tasks that require more responsibility, supervising the work is being done according to the guidelines, strengthening team members capabilities to improve the overall support experience.
What you will be doing:
Taking full ownership of all Customer Support assignments and responsibilities.
Developing Methodologies, building workflows and defining all support operations.
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
Building, training and guiding the local support team.
Create skill ownerships and help all team members develop and grow.
Own the support queue and stand up to our SLAs.
Create and maintain processes with our R&D and Product team.
Oversee performance and team KPIs.
Ability to work with stakeholders from various teams.
Building a bridge and voice of the Support agents to the management.
Review and oversee all assigned customer support activities.
Assisting team members solving issues and escalation as needed.
Handling tasks that require more responsibility.
Oversee the day-to-day operations of the Support Team.
Act as a senior agent who will drive customer satisfaction through customer support.
Provide direct supervision of the technical support staff which may include: Evaluations, and disciplinary actions.
Be the point of contact when it comes to technical escalations.
Record and track team SLAs and workflows.

the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. Were a fast-growing global startup thats transforming how the industry works from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. Were proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.
We are seeking a Head of Customer Experience (CX) to lead and scale our global CX operations across three distinct product lines, spanning B2C and Hotels. This role will be responsible for driving operational excellence, customer satisfaction, and team performance.
The Head of CX role at is a unique opportunity to grow a scalable, data-driven support organization built on self-service, automation and utilizing state-of-the-art technologies.
Our team is motivated, professional and striving for excellence, and our goal is to make the customer experience at a competitive advantage in the hospitality industry, allowing to continue its growth and maintain its leadership position.

Responsibilities
Overseeing and growing CX operations for 3 different products.
Managing and growing CX operations in multiple locations around the world
Building and maintaining service and support processes and tools
Introducing new channels of communication such as phone support and chat
Establishing processes and best practices for servicing and supporting new products and features as they are rolled out
Meeting KPIs for team performance while scaling the team
Maintaining a high quality of knowledge
Introducing self-service and troubleshooting capabilities for customers
Introducing automation and customer experience technologies and tools.
Recruiting and overseeing team leaders and key personnel
Manage and execute ongoing projects as requested by the CX Management.
Building and maintaining great working relationships with additional teams such as marketing, customer success, knowledge, product , tier3 and HR