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We are looking for a Service Manager.
מה תעשו:
Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
Responsible for tooling inventory management, cost controls, and tool orders.
Support in the development of future solutions ideate, share and develop future proof solutions to improve service

We are seeking an experienced and dynamic Head of Customer Support to join us!

In this role, you will be responsible for managing team leaders and overseeing various operational aspects of our customer service department including working with outsource

You will:
-Lead, mentor, and develop a department of 2 team leads, experts and about 30 Customer Support Specialists to excellent performance

-Define, monitor, and act on key support metrics to drive continuous improvement and ensure our -support team remains one of our most cherished brand assets.

-Deeply understand customer needs and advocate for them, identifying opportunities to enhance satisfaction, retention, and growth.

-Be a hands-on leader, guiding the team through complex customer scenarios and fostering a solutions-oriented culture.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
* Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely. We are continuing to grow and looking for a VP of Customer Success for the SMB segment. Scope:
* Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
* Driving customer lifetime value by defining the customer journey
* Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
* Collaborating across teams to identify and pursue customer growth opportunities
* Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.