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As a Senior Customer Success Manager , you will be a critical driver of our customers' success, ensuring they achieve maximum value from our platform. You will engage proactively with global B2B clients, deliver impactful business reviews, and be prepared to support urgent needs as they arise. This role demands strategic thinking, exceptional relationship management, and a deep understanding of SaaS environments.

Key Responsibilities:

Develop and maintain strong, long-lasting relationships with global B2B clients, serving as their trusted advisor and primary point of contact for all post-sales activities.
Understand and align with client goals and objectives, advising on the optimal use of platform to achieve pricing excellence.
Deliver high-quality Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and Steering Committee presentations that provide value and strategic insights.
Proactively monitor and analyze customer usage and performance data to identify and act on opportunities for optimization and growth.
Collaborate cross-functionally with sales, product management, and technical teams to address customer needs and drive seamless customer experiences.
Advocate for the customer internally, using feedback to influence product development and continuous improvement.
Promote and drive adoption of platform, ensuring customers realize its full potential.
Be available to work overtime and handle urgent requests on weekends, ensuring responsiveness to critical customer needs.
Identify and develop opportunities for upselling and expansion within existing accounts.

As a Customer Success Manager (CSM) , you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the Bea platform.

This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.


Key Responsibilities


Ensure customers achieve maximum value and success with Beamups platform.
Deeply understand each customers organizational structure, business goals, and operational outcomes.
Develop and manage customer success plans with clear goals, KPIs, and timelines.
Track and report customer progress both internally and to stakeholders.
Build and maintain strong relationships with key decision-makers and senior executives.
Drive ROI through improved operational efficiency, risk mitigation, and accurate reporting.
Deliver Executive Business Reviews (EBRs) and tailored product demonstrations.
Identify and nurture growth opportunities, partnering closely with Sales and Sales Engineering.
Provide frontline support to customers (20% of role), ensuring swift and effective issue resolution.

Were hiring a Customer Success Engineer to work directly with customers to onboard, implement, troubleshoot, and optimize the platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.

Responsibilities:
Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Investigate and resolve our cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

What youll be doing
As a Field Operations Associate, youll be part of our companys frontline operations team, working hands-on in the field to identify and resolve operational and safety-related challenges. Youll help maintain high service standards and represent our company in interactions with couriers, businesses, and municipalities across our active cities.
Day-to-day in this role youll:
Conduct field tours across our companys active operation areas in Israel.
Identify and report operational, safety, and service-related issues in the field.
Monitor courier behavior, delivery standards, and proper use of equipment.
Support operational problem-solving between couriers, merchants, and commercial locations.
Collaborate with municipalities and external partners when needed.
Document cases and insights in Monday.com and follow up until resolution.
Participate in operational escalations, meetings, and team updates.
What we offer
A hands-on role with real impact on safety, service quality, and city operations.
A dynamic mix of fieldwork and office/home-based tasks.
Close collaboration with multiple operational and cross-functional teams.
Professional onboarding, training, and access to our company tools.
our company benefits and compensation according to company policy.

We are a leading hybrid cloud security company thats changing the way organizations approach cyber risk. We transform exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With us, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort. We are seeking a customer-focused Security Analyst to join our managed services team. As a Customer-Facing Security Analyst, you will play a critical role in delivering top-notch exposure remediation services to our clients. You will work closely with customers to assess, analyze, and mitigate exposures in their IT and cloud infrastructure, while providing expert guidance and maintaining strong client relationships. Responsibilities:
* Own and manage the primary technical relationship for a portfolio of enterprise customers, establishing yourself as their trusted security advisor and focusing on strategic security outcomes.
* Deliver continuous security posture assessments by leveraging the platform to translate complex technical findings into actionable, risk-based insights for customers.
* Master the platform to drive maximum value for customers, guiding them on configuration, best practices, and new features to ensure successful adoption and ROI.
* Drive remediation outcomes by acting as the liaison between customers and their internal teams (e.g., IT Operations, DevOps, Cloud Security), helping them prioritize efforts based on attack path analysis.
* Proactively track and report on progress, delivering regular status updates and executive-level business reviews (QBRs) that demonstrate risk reduction and program success.
* Act as a trusted advisor on exposure and attack path management, translating industry trends into proactive, tailored recommendations that enhance your customers' security posture.
* Partner with the broader account team, including Customer Success Managers and Support Engineers, to ensure a seamless Customer Experience. Act as the lead technical escalation point to resolve complex challenges and champion customer needs with internal teams like Product and R&D.