לוח משרות דרושים הייטק מחשבים ורשתות עבודה היברידית

We are looking for Cloud Engineer to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.
We believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, weve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are looking for a Cloud Engineer to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.

Were growing and looking for another important piece of the puzzle DevOps Infrastructure Team Leader.
What youll do:
Establish and nurture a culture of excellence within the DevOps team, promoting best practices, effective work processes, and methodologies. Lead by example and mentor the team to foster a collaborative and high-performing environment.
Set clear goals and technical direction, aligning team priorities with organizational objectives and ensuring timely execution of deliverables.
Recruit, coach, and develop engineers, fostering a culture of continuous learning and ownership while supporting their professional growth.
Design, implement, and maintain scalable, secure, and reliable infrastructure solutions.
Build and maintain automation frameworks to streamline deployments, enforce security and compliance standards.
Continuously evaluate and introduce new technologies, methodologies, and tools to improve performance, observability, resilience, and scalability.
Act as the technical point of contact for DevOps, guiding the team through complex challenges and advocating for DevOps principles across the organization.

We are international Multi-Cloud experts, utilizing the power of the cloud for smart digital transformation. With 5 sites over 4 continents around the globe, +450 experts, +1000 customers, and +30 years of proven experience, our mission is to deliver the best Multi-Cloud service to our customers, accelerate their business and help them grow. As tech-savvies, To help our customers stay on top of their game, our teams are constantly developing new strategies and tools that will help them improve cloud performance, spending, visibility, control, and automation. Our cloud experts will make any digital transformation a quick, smart, and easy process.

** Hybrid work (3 days from home).

We are looking for a bright Tier-1 support engineer to provide enterprise-level technical support to our customers via chat, email, and other channels as required.
Responsibilities:
We obsess about our customers. Establish and maintain customer loyalty by providing support above and beyond their expectations.
Take ownership of customer issues reported, see problems through to resolution, and escalate irregular events to Tier 2 support engineers.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Use tools and troubleshooting techniques and exercise good judgment in decision-making in order to routinely deliver exceptional customer support and overall experience at all times.
Educate and assist other departments within regarding systems, tools, processes, and customers request resolutions.
Create documentation in the form of knowledge base tech notes and articles.
The position requires on-calls availability from time to time.

Required Manager, Technical Support Engineer - Tier 3
Tel Aviv
Excited to lead a global team of experts and solve the toughest technical challenges?
As a Manager, Technical Support Engineer, you'll head our Tier 3 support engineering team, the final escalation point for the most complex issues before they reach R&D. You'll empower your team to provide swift and effective resolutions, partner closely with R&D, Product, and GTM teams, and drive process improvements that impact our most important customers.
As a Manager, Technical Support Engineer - Tier 3, you will:
Lead and Mentor: Manage and develop a global team of highly skilled Tier 3 Technical Support Engineers. You will provide technical mentorship and performance feedback to ensure your team's continued growth and success.
Drive Technical Resolution: Oversee daily operations, ensuring your team effectively troubleshoots and resolves complex escalated issues that Tier 1 and 2 support cannot handle.
Act as an R&D Liaison: Serve as the primary point of contact for all high-priority escalations. You will integrate the technical data from your team with the customer context from our GTM teams to provide a complete picture to R&D, allowing them to focus on diagnosis and resolution.
Proactive Issue Management: Systematically identify recurring issues or "themes" across all incoming escalations. You will partner with the R&D team to define and execute action plans to reduce bug volume and improve overall product quality.
Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of our technical escalation workflow.
Incident Management: Lead and coordinate the response to major technical incidents, ensuring a structured approach to problem-solving and communication across teams.

Required Senior DevOps Engineer
Tel Aviv
As a Senior DevOps Engineer, you will be pivotal in designing, implementing, and maintaining our cloud infrastructure. You will join a highly technological team responsible for managing our cloud environments, optimizing infrastructure, and ensuring security and cost efficiency. In this role, you will collaborate with key stakeholders across the company, including R&D, Security, and Product teams, to automate processes, streamline operations, and drive impactful changes in our cloud strategy.
Key Responsibilities:
Cloud Infrastructure Design & Implementation: Lead the design and implementation of our cloud infrastructure, ensuring it is secure, scalable, and cost-effective.
Automation & Streamlining: Help automate and streamline our operations and processes, enhancing efficiency and reducing manual intervention.
Cross-Functional Collaboration: Work closely with all major stakeholders in the company, including R&D, Security, Product, and more, to ensure seamless integration of DevOps practices.
Impactful Contribution: Play a major part in shaping the companys cloud strategy, focusing on innovation and long-term success.