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Required Director, Global IT Services Organization
Israel: Tel Aviv/ Hybrid
IT & System Administration | Full Time | Job Id: 24610
Why Join Us?
The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.
Key Responsibilities:
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

we are looking for an experienced and proactive Senior IT Systems Engineer to join our growing IT team.
This role will be pivotal in managing our modern, cloud-first infrastructure with a focus on Azure, AWS, Office 365, Intune, and enterprise security platforms. The ideal candidate is a senior-level engineer who thrives on automation, scalability, and supporting a dynamic, hybrid workforce.
Key Responsibilities:
Design, manage, and secure systems across Azure, AWS, Office 365, and Docker-based environments.
Oversee device management policies and compliance via Microsoft Intune across Windows, macOS, and mobile platforms.
Lead onboarding and offboarding workflows, integrating automation and security best practices.
Develop self-service solutions and automated workflows for IT operations using tools like PowerShell, Python, Azure CLI, AWS CLI, and code/no-code platforms (e.g., Workato, Torq).
Administer Entra ID (Azure AD), including conditional access, MFA, and role-based access control (RBAC).
Enforce endpoint and cloud security using CrowdStrike, firewalls, and Cato Networks, and conduct routine audits.
Troubleshoot and manage complex network environments, VPNs, and cloud-based firewalls.
Provide advanced technical support and guidance to internal IT and service desk teams.
Maintain comprehensive documentation and mentor junior staff.

We are seeking an experienced IT Director to oversee the day-to-day operations of our IT Support and IT Operations teams. The successful candidate will ensure the efficient functioning of both teams, maintain system reliability, and provide excellent support services. You will also play a key role in IT strategy, system improvements, and team leadership to drive technological innovation and business efficiency.
Key Responsibilities:
Monitor system performance and ensure high levels of availability, security, and scalability.
Lead the global IT Support team in troubleshooting, problem-solving, and providing exceptional technical support to end-users.
Collaborate with other departments to align IT initiatives with business goals.
Manage budgets, resources, and vendor relationships to optimize IT operations.
Ensure compliance with industry standards and regulations.
Prepare reports and present performance updates to senior management.
Familiar with cloud environments (AWS, Azure), including finops skills.

We are looking for a talented IT Expert to join our Storage & Virtualization team. In this role, you will serve as a subject matter expert responsible for building, maintaining, and managing Finals virtual infrastructure and enterprise storage platforms. You will play a key role in ensuring high availability, performance, and reliability across a technically diverse and demanding environment.
Responsibilities:
Design, deploy, and operate virtualization solutions that provide high availability, scalability, and performance across a complex on-premises infrastructure.
Design, deploy, operate, and maintain enterprise storage systems, including NetApp ONTAP, VAST Data, and IBM storage platforms.
Integrate and optimize storage solutions within virtualized environments.
Identify and evaluate new technologies relevant to storage and virtualization.
Automate IT processes to improve reliability, efficiency, and scalability of Finals infrastructure.
Collaborate with other IT domains to ensure seamless operation of core services.

We seek an experienced and highly skilled Senior IT Helpdesk / Team leader to ensure a robust, secure, and accessible IT infrastructure for all employees.
Key Responsibilities:
Lead Technical Support: Manage, prioritize, and resolve complex IT support requests (hardware, software, network, SaaS) via the ticketing system.
Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliability.
Documentation & Knowledge: Maintain accurate troubleshooting records and create/update documentation for the IT team.

Responsibilities
IT Engineer required being a part of the Helpdesk team. Must have basic tech experience & skills in the areas of problem determination, be creative and troubleshoot end-user IT problems. Need demonstrated computer skills, Handle service requests from company users. Take direct ownership over problem resolution through own skills or by timely escalation. Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
Will provide IT support for company users, and support for enterprise desktop, laptop, mobile devices. Provision new computers and assist with training the users with using the IT systems.

We are looking for an experienced IT Manager with 10+ years of expertise, strong customer service orientation, and a broad understanding of IT domains. The ideal candidate will have deep knowledge of cloud services and automation.
Responsibilities
Lead and manage a team of 4 professionals.
Build, maintain, and operate on-prem and cloud infrastructure supporting internal labs and engineering/product needs.
Design and manage environments simulating customer setups using diverse technologies:
Thousands of VMware-based virtual machines (primarily Windows, some Linux).
Storage systems such as NetApp, EMC, and others.
VRA environments.
Tanzu Kubernetes Grid (TKG) infrastructure.
Additional technologies as required.
Co-manage cloud-based infrastructure (AWS, GCP, Azure) for development purposes, including POCs and environment simulations.
Monitor budgets and expenses.
Support development and product teams.
Manage licenses.
Administer M365 tenants for lab purposes.
Develop automation scripts using PowerShell or other scripting languages.
Collaborate with multiple internal teams - development, support, and product management - to address ongoing needs.

we are looking for a IT Tech Support.
How you will make an impact:
Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices, Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment.
Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. A/V support, Lab support and production line support if applicable for your region)
Participate in global projects like Hardware Asset Management, Identification of personas, Lifecycle upgrades and others.
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
Adhere to global HW standards and global processes to ensure consistency
Document problem resolution and contribute to knowledge management, and provides training to other colleagues to distribute the knowledge.
Coordinate activities with third party vendors as needed (Equipment support and Warranty, Project Needs, Vendor relations / feedback, etc

we are looking for a IT Tech Support.
How you will make an impact:
Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices, Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment.
Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. A/V support, Lab support and production line support if applicable for your region)
Participate in global projects like Hardware Asset Management, Identification of personas, Lifecycle upgrades and others.
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
Adhere to global HW standards and global processes to ensure consistency
Document problem resolution and contribute to knowledge management, and provides training to other colleagues to distribute the knowledge.
Coordinate activities with third party vendors as needed (Equipment support and Warranty, Project Needs, Vendor relations / feedback, etc

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products



Key Responsibilities:

Investigate and resolve second-level technical incidents

Perform in-depth troubleshooting and identify underlying issues

Support customers through phone, email, and other communication channels

Work with R&D and engineering teams on system-level problems

About the Role We are seeking an experienced IT Infrastructure Expert to lead the design, implementation, and management of IT systems and infrastructure in large, complex environments. This role includes leading technological projects in the IT infrastructure domain, integrating advanced distributed systems, and ensuring the stability and continuity of core infrastructure. Key responsibilities include troubleshooting complex issues, writing technical documentation, and maintaining ongoing operational excellence. The ideal candidate will have a strong system-wide perspective, broad technological expertise, and the ability to collaborate across multiple teams.

Technologies is seeking an experienced and highly skilled Global IT Director to manage and actively drive the technology infrastructure for our global operations. This is a senior, hands-on leadership role that will manage and guide a cross-functional IT team while maintaining and optimizing critical IT systems across all global offices. The position requires deep technical expertise and the ability to manage complex IT projects, infrastructure, and provide technical leadership across a geographically dispersed team.
Key Responsibilities::
Lead and manage a global IT team, ensuring effective support, maintenance, and optimization of the company's IT infrastructure across all global offices, including Israel, Ukraine, the Philippines, New York, London, and Tokyo.
Manage the procurement of Data Center equipment, such as servers and network equipment.
Develop the IT budget in conjunction with the finance department, and ensure adherence to the approved budget.
Provide hands-on management of critical IT infrastructure, including servers, workstations, and network devices, ensuring high availability and performance.
Oversee day-to-day operations, including the implementation and management of Linux environments, networks (LAN/WAN), and communication systems (VoIP).
Take a proactive approach in maintaining and upgrading existing infrastructure, ensuring it remains aligned with the companys technology needs.
Collaborate with key stakeholders to assess and implement new technology solutions, contributing to company-wide technology strategy.
Provide leadership in IT security, including managing firewalls, VPNs, data encryption, and other security measures to safeguard company data.
Ensure compliance with global data privacy and security regulations.
Troubleshoot and resolve complex software, hardware, and network issues across multiple global locations.
Develop and execute disaster planning and maintain data backups.
Lead and mentor the IT team, promoting continuous learning and professional development.
Stay current on industry trends and emerging technologies to bring innovative solutions to the organization.

We are seeking a Global IT Manager to lead and evolve our companys worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment.
As the Global IT Manager, you will act as our companys primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives.
You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.
What am I going to do?
Lead, mentor, and grow our companys global IT team, including regional IT leads, support engineers, and specialists.
Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
Define and optimize global IT processes, documentation, and KPIs.
Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
Serve as the escalation point for complex technical and operational issues.
AI-driven - Champion automation, simplification, and system integrations to enhance efficiency
Manage IT budgets, vendor relationships, and procurement processes.

Were looking for a highly skilled Technical GRC Expert with strong technical and hands-on cybersecurity expertise. This role bridges the gap between compliance and technology - ensuring that GRC frameworks are not just compliant on paper but effective in practice across infrastructure, SaaS, and cloud environments.
As the Cybersecurity GRC Engineer you will oversee the technical execution of GRC initiatives, collaborating with cross-functional teams (Security Engineering, IT, DevOps, Product) to drive resilience, risk reduction, and audit readiness across the organization.
Reporting line: GRC Director
What you will do:
Collaborate with R&D and DevOps teams to integrate security into development and deployment processes.
Perform technical risk assessments, vulnerability trend analysis, and threat modeling to ensure risk registers reflect the true security posture.
Lead security awareness and social-engineering simulations, correlating campaign results with real technical findings (phishing, MFA bypass, insider threat trends).
Initiate and coordinate offensive security activities including penetration testing, red teaming, and vulnerability assessments to proactively identify and mitigate risks.
Support incident response readiness by integrating lessons learned into policy, control design, and awareness materials.
Leverage AI to automate GRC reporting, surface risk insights, and maintain intelligent dashboards integrated with platforms like ServiceNow, Jira, and internal data sources.
Partner with Security Engineering and IT teams to ensure consistent endpoint hardening, patch management, and configuration compliance.
Coordinate DR exercises and tabletop simulations, track findings, and oversee remediation to strengthen resilience.
Prepare for and support internal and external audits, including SOC 2, ISO 27001, NYDFS, and customer due-diligence requests.

we are seeking a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.

Key Responsibilities
Lead, mentor, and develop IT support engineers across multiple time zones
Serve as the primary escalation point for Tier-2 issues and complex employee cases
Define, track, and act on IT support KPIs to drive continuous improvement
Oversee global desktop, endpoint, and application support (Windows & macOS)
Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
Partner with HR, Finance, and Security on onboarding/offboarding and access management
Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365