דרושים » מחשבים ורשתות » לחברה יצרנית יציבה ומובילה בתחומה דרוש /ה מנהל /ת IT מנוסה

We are looking for a proactive, experienced, and strong-minded IT Team Lead to build, lead, and elevate our global IT function. In this role, you will lead a team of IT professionals responsible for supporting our workforce worldwide, while designing, maintaining, and scaling our core infrastructure, SaaS ecosystem, and security systems.
You will combine hands-on technical expertise with strategic vision and leadership-driving IT operational excellence, scaling internal processes, managing vendor relationships, and ensuring an exceptional user support experience across the organization.
Key Responsibilities:
Leadership & Strategy:
Lead & Mentor: Manage, coach, and develop the IT support and systems team, fostering a high-performance, user-centric culture.
IT Operations & Scaling: Set IT strategy, policies, and operational workflows to support company growth across global office locations and remote environments.
Project Management: Plan, execute, and oversee complex, cross-departmental IT projects, system migrations, and infrastructure upgrades.
Budget & Vendors: Manage IT procurement, vendor relationships, hardware/SaaS licensing, and budget allocation to optimize IT expenditure.
Infrastructure, Systems & Security:
System Architecture: Oversee the architecture, configuration, and security of company IT infrastructure, SaaS applications (Google Workspace, M365, Atlassian, MDM), and network security systems.
Reliability & Security: Ensure system uptime, data privacy, disaster recovery readiness, and adherence to information security standards.
Asset & Lifecycle Management: Drive global hardware/software asset management, automated deployment workflows, and lifecycle tracking.
Service Delivery & Governance:
Support Excellence: Define and monitor IT SLAs, support queues, and escalation pathways to resolve complex technical issues swiftly.
Documentation & Compliance: Establish and maintain comprehensive IT documentation, compliance protocols, user guides, and IT onboarding/offboarding processes.

As the Data Center Operations Director, you will drive the delivery of world-class support services across your campus or metro. You will interact and maintain relationships with various authorities and partners across all sectors of the data center industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting our success!

As a Data Center Operations Director your responsibilities will include: 
Empower a culture of safety, security and compliance in all aspects of data center operations.
Leadership, management, coaching, and development of our full time employees across datacenters in your Metro.
Accountable for the ongoing IT and Critical Environment (Mechanical and Electrical sytems) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments  
Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your Metro.
Actively participate in incident management procedures relating to major incidents that impact our cloud services in your Metro.  This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans.
Ensure financial management of your metro including the development of detailed budgets, forecasts, and management of operational and capital spend. 
Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams.
Collaborate with global and regional management teams and contribute to improvement programs.
Learn, live, and coach our One culture and values.  Lead through change by bringing clarity, generating energy, and delivering success.