לוח משרות דרושים מהנדס תמיכה ושירות משרה מלאה

We are looking for a Solution Architect, System Integrator to join our team. 

What you will be doing:

As a Solution Architect, you will be an essential member of our Customer Success Technical Delivery team. You will collaborate with product, sales and engineering to deliver the latest security and identity products.

You will be responsible for the technical aspects of security and identity products offered to our customers during post-sale activities.

Providing technical solutions to meet customers business and technical goals.

Lead the technical aspect of a production deployment in our customers environment including deployment design, technical assistance during the deployment, troubleshooting and resolving configuration issues.

Troubleshoot client Windows Server OS and Active Directory issues that may arise during deployment.

Provide technical support for our customers after the deployment was completed.

Convey and document technical requirements to and from customers.

Provide input and feedback to engineering and development teams.

Maintain expert knowledge of products to develop and present unique solutions and maintain knowledge of emerging trends in related technology areas.

We are looking for an experienced Technical Support Engineer who will act as the first point of contact for any question raised by our customers, as well as proactively monitoring systems. Youll be part of a technical team solving complex issues, working with bleeding edge technology, and keeping our customers satisfied and informed. This position is based in Ramat Gan and we operate on a hybrid model (3 days at the office/2 days remote).

What youll do:
Respond to customer technical support requests via phone, email, and ticketing system (Zendesk) in a timely and professional manner.
Proactively diagnose and resolve complex technical issues related to software, and application problems.
Taking disparate and undefined customer issues and breaking them down in order to escalate and communicate issues clearly in a technically clear manner to R&D when necessary you can clearly match issues to the appropriate system components, collect logs, run tests and replicate issues.
Document with extreme clarity all customer interactions and solutions in a ticketing system for tracking and following-up creating and updating help document processes, how-tos etc.
Work closely within workgroups and ad-hoc with other teams such as Product, R&D, and Operations to ensure customer issues are resolved promptly and effectively.
Participate in on-call/shift rotation and provide ad-hoc after-hours support for projects as needed.

As a Support Specialist you will be responsible for providing global first-class service to customers of all permission levels via phone, chat, and email. The position requires the ability to work in shifts.

What will you do?
Support customers of all permission levels via multiple support channels live chat, e-mails, and phone calls.
Work on a few platforms simultaneously with constant internal communication.
Become a Mesh platform expert learn the ins and outs of Mesh platform capabilities to guide customers on how to things.
Provide step-by-step tutorials to customers verbally and/or in writing.
Escalate technical issues to our solutions team.
Identify trends and escalate to your manager.

We are looking for a high-energy, driven Support Engineer to join our organization! We are an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be.
The Support Engineer will be part of our Support team and represent us as the professional authority in ongoing work with the technical factors from the clients side.
Responsibilities:
Provide support as part of our mini teams that manage our customers
The Support Engineer will work closely with the client account manager, his direct team leader and other members of the support team, as well as corroborate with Ops and the Development teams

our company provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards. We are hiring a Junior Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems. As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams. You will be responsible to:
* Provide fast, professional, and personal support to our company's customers worldwide, via emails, video calls and recorded sessions
* Provide application support on our company's platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided
* Manage your work in a ticketing system
* Collaborate with different teams in the company

Required Embedded Finance Solutions Manager
Description:
We are reinventing global workforce management with an end-to-end platform that offers global payroll, payments, and compliance in 160+ countries. As we expand our embedded finance capabilities, we're looking for a highly motivated, technically-savvy, and client-facing Embedded Finance Solutions Manager to join our team.
About the role:
As our Embedded Finance Solutions Manager, you will play a key role in enabling enterprise clients and partners to embed our global payments infrastructure into their own platforms, workflows, and applications. You will sit at the intersection of product, fintech infrastructure, customer success, and engineering ensuring clients get the most out of our payment APIs, wallets, and workflow automation tools.
Key Responsibilities:
Client Integration & Onboarding
Serve as the primary technical and product liaison for enterprise clients embedding our payment stack into their own platforms or apps.
Guide customers through integration options: APIs, SDKs, low-code/no-code connectors, or custom workflows.
Translate client requirements into tailored solution architectures and implementation plans.
Solution Design & Technical Consulting
Work closely with product and engineering to design scalable, secure, and compliant embedded finance solutions.
Evaluate client systems and recommend best-fit implementation paths that align with our capabilities and roadmap.
Project Leadership & Enablement
Lead onboarding, testing, and go-live phases in collaboration with implementation managers and technical account managers.
Develop reusable solution templates, integration guides, and best practices.
Internal Collaboration
Act as the voice of the customer to influence product development and prioritization.
Partner with sales and marketing to support pre-sales technical discovery and demo environments.
Thought Leadership
Help define our approach to Embedded Finance including use cases around contractor payments, vendor payouts, FX routing, and digital wallets.

We are looking for a hands‑on Solutions Architect who bridges DevOps engineering and software development. You will own technical deployments, lead customer proof‑of‑concepts (PoCs), and build rapid integrations that showcase the power of our data‑security platformall while acting as the trusted technical face for our US customers.
Key Responsibilities:
Deployment Leadership Design and execute customer deployments: networking, IAM/Entra ID, databases, CIFS/NFS/SMB shares, and multi‑cloud micro‑services using Terraform & CloudFormation.
Customer‑Facing PoCs Lead PoC projects end‑to‑end: scope requirements, manage calls, set expectations, and ensure technical success.
Rapid Integrations & Automation Write Python scripts and REST‑API workflows to deliver one‑off remediation or integration solutions that wow customers (non‑productized).
Technical Troubleshooting Run backend queries, scripts, and toolkit diagnostics to resolve issues quickly when things dont work as expected.
Documentation & Enablement Create and maintain deployment guides, runbooks, and knowledge‑base articles; continuously improve internal toolkits alongside R&D.
Feature‑Request Project Management Triage and shepherd customer feature requests with the Director of Sales Engineering; hand off to Product when roadmap inclusion is needed.
What We Offer
Competitive base salary, equity, and performance bonus.
Flexible remote‑first culture with strong support across time‑zones.
Relocation assistance to New York (if applicable).
A direct line to influence product direction and delight enterprise customers in a fast‑growing data‑security company.

we are seeking an experienced and visionary Architect to join our growing R&D team in Tel Aviv, reporting to the CTO. You will play a central role in shaping the architecture of our engine, which powers a wide range of AI-driven applications across the company. As an Architect , youll serve as a critical bridge between technology, product, and business, ensuring our solutions are scalable, adaptable, and aligned with real-world needs.

This is an exceptionally exciting time to join a real AI company - when the very foundations of NLP are being redefined in front of our eyes. youll be at the forefront of that transformation, helping to shape the next generation of AI systems that are not only cutting-edge but also deeply impactful.

As an Architect , you will:

Drive the architectural vision for our next-generation medical understanding platform
Collaborate with engineers, linguists, physicians, and ML researchers to model the medical domain at scale
Design high-performance, scalable systems to handle diverse medical narratives across all specialties
Influence company-wide technical decisions while staying hands-on with complex engineering challenges
Support and mentor engineering teams through architecture reviews, prototyping, and implementation

We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:
Install and upgrade the customer environments with the solution
Provide technical assistance to customers
Diagnose and troubleshoot software and hardware-related issues
Deliver solutions to resolve customer concerns effectively
Keep accurate records and document customer issues and resolutions
Collaborate with internal teams for efficient problem resolution.

We are growing fast and were looking for a sharp, calm-under-pressure Escalation Engineer to join the team and make an immediate impact.
Were passionate about building software that solves problems. We count on our performance and stability engineers to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand our customer deployments, we are currently seeking experienced stability and performance engineers to deliver insights from massive scale data in real time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.
In this role, you will serve as an escalation point within our organization, providing rapid response to emerging issues with both our application and platform. Escalation Engineers are first responders who handle emergent issues proactively where possible and reactively where necessary, joining critical customer calls on-demand to quickly diagnose and resolve urgent issues. Through the use of monitoring tools and extensive communication with other teams, it is your role to provide solutions-focused direction while remaining calm, cool, and collected. This role requires a high degree of context-switching and a love for a fast-paced, high-impact work environment.
Responsibilities:
Act as a primary escalation point for complex issues that cannot be resolved by Technical Support Engineers
Rapidly triage and analyze complex system/software related issues including outages, performance issues, and business blockers
Triage information from multiple sources to spot and respond to trending issues and wide events
Immediately join customer calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software.
Use proactive tools to respond to and resolve priority issues
Evaluate performance issues and make resource adjustments to customer environments
Occasionally respond to off-hours incidents during major outages.
Collaborate cross-functionally with support, engineering, and DevOps teams.

As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.
What You'll Do-
Provide expert-level support for endpoint devices (Mac & Windows), applications, and advanced technologies.
Troubleshoot complex IT incidents and ensure timely resolution, independently and in collaboration with IT Engineering.
Serve as the escalation point for IT support issues across the company.
Manage employee onboarding and offboarding, including hardware provisioning and access setup.
Administer and support core IT systems (Okta, Google Workspace, Zoom, Slack, Zendesk).
Oversee office IT infrastructure (AV, desk setups, networking) at our locations.
Maintain and update our internal knowledge base and troubleshooting documentation.
Identify opportunities to improve internal processes and drive operational efficiency.
Ensure compliance with IT security policies and procedures.
Take part in an on-call rotation to handle urgent issues 24/7.
Track tasks and tickets via Jira/Zendesk, reporting regularly to IT leadership.
Assist with hardware lifecycle management, including device imaging, deployment, and decommissioning.

The service team is looking for a Service Engineer to provide product support at our customers.
In this role you'll be joining the Global Service Group. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all products at customer sites worldwide.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities
What you will be doing:
Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Lead technical field escalation.
Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
Assist in new equipment integration, add-ons, and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Support the customer beyond the defined working schedule as required.

Required Solutions Engineer - Israel & The Balkans
Job Description:
As a Solutions Engineer, you are a trusted technical advisor responsible for driving the technical win in both new business and expansion opportunities. Acting as our expert, you align our Identity Security Platform to customer business outcomes through deep discovery, strategic design, and impactful engagements. Your role is pivotal in supporting sales success, influencing architecture decisions, and enabling seamless post-sale transitions.
Key Responsibilities
Opportunity Management New & Existing Accounts:
Lead POCs and technical evaluations tied to business success metrics.
Validate architecture alignment and assist in technical objection handling.
Facilitate structured handovers to Services, Customer Success, and partners.
Support Champions in building business cases and technical narratives.
Forecasting:
Support deal forecasting by validating technical feasibility, business Metrics, and Decision Criteria.
Collaborate with AEs, Customer Success Managers, Services, and Channel teams to assess implementation risk and business value realization.
Pipeline Generation:
Identify opportunities, including, where appropriate, transform and modernise customer security architectures.
Act as a technical evangelist within accounts, showcasing how our solutions deliver measurable business outcomes.
Participate in strategic account planning and contribute to organizational mapping.
Enable and collaborate with our partners on expansion opportunities.
Conduct technical discovery to identify Customer Business Outcomes, shape Decision Criteria, and influence the Decision Process.
Deliver value-focused demos aligned with customer Metrics and Outcomes.
Develop org charts, identify Champions, and enable partner technical readiness.
Thought Leadership & Feedback Loop:
Serve as a subject matter expert on Identity Security and Zero Trust.
Present at customer and industry events to evangelize our thought leadership.
Mentor peers and partners, and deliver actionable feedback to internal teams and Product Management.

We are looking for a Technical Support Engineer to join our growing Support team!
As a Technical Support Engineer, you will provide technical assistance to customers using our Gen AI platform across both SaaS and on-premise deployments. Youll troubleshoot integration issues, resolve technical problems, and ensure customers can effectively implement and use our AI solutions.
Responsibilities:
Provide high-quality technical support to customers via chat, email, video calls, and ticketing system
Diagnose and troubleshoot issues related to our product, including integration problems, code issues, and configuration challenges
Collaborate with the development team to escalate and resolve complex technical problems
Continuously gather feedback from users to identify common issues and suggest improvements to the product
Meet or exceed established performance goals
Stay up-to-date with product updates, new features, and industry trends to provide informed support

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**

As a Customer Support Engineer, you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what has to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.