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We are seeking a skilled Senior Technical Support Engineer to join our team in Israel.

In this role, you will play a crucial part in supporting our customers throughout their journey, from presale consultations to post-sale technical support. You will work closely with our R&D engineers to ensure seamless integration and resolution of technical issues. Additionally, the role will involve aspects of solution engineering, where you will contribute to designing and implementing tailored solutions for our clients.

Required Technical Support Engineer, Mobile
Herzliya, Israel
Team Description
Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Customer Success organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate support.
Responsibilities (what youll do):
Answer customer questions through our support queue
Be the voice of the customer to the Product and Engineering organizations
Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
Take ownership of pushing cases to resolution, including working with developers
Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation.

Diagnose and Troubleshoot: Use your analytical skills to diagnose issues within web applications, employing various tools and techniques to identify the root causes of problems.
Customer Support: Serve as the first point of contact for customers experiencing issues with web applications. Provide timely and empathetic support via ticket/phone.e
Technical Documentation: Create and maintain detailed documentation of common issues and solutions to enhance the customer support process. This includes knowledge base articles, FAQs, and troubleshooting guides.
Continuous Learning: Stay updated with the latest industry trends, tools, and technologies related to web application development and security to provide knowledgeable support
Working with R&D: Collaborate with the Research and Development (R&D) team for in-depth technical issues that require advanced investigation or development intervention. Escalate tickets to R&D with comprehensive details to facilitate efficient problem resolution

The Grow Programmatic Solutions DSE is an individual contributor role that provides second-tier support to key players of the programmatic ad exchange business. The ad exchange business is made up of two of the largest mobile in-app ad networks, ironSource Exchange and our Ads Exchange. You will support top-tier apps, advertisers and Demand Side Platforms(DSPs) by troubleshooting day-to-day issues such as data discrepancies, creative rendering or unexpected changes in performance. DSEs also assist onboarding new DSP partners and help them understand our spec for Open RTB(real time bidding) auction.
Furthermore, DSEs often collaborate with product engineering or advertisers to escalate and resolve complex issues and explain customer use cases. Ultimately, DSEs represent the voice of the customer by surfacing the evolving customer needs to product and leadership.

What you'll be doing:
Create and debug creative ad markup, webviews, device logs and stacktraces.
Sniff traffic with Charles or a similar web proxy software.
Debug and profile APIs and HTTP requests.
Communicate clearly and concisely with customers, product, leadership and teammates.
Understand how issues may impact the business and performance KPIs of customers and account managers.
Think logically and dissect complex issues into manageable parts to understand underlying relationships.

seeking a Technical Support Engineer to join our global support team, providing 24/7 support to our customers. In this role, you will diagnose, troubleshoot, and resolve technical issues efficiently, ensuring high customer satisfaction. You will work with various software stacks, architectures, and cloud environments while following escalation procedures for unresolved issues.

Responsibilities
Take ownership of reported customer issues and drive them to resolution.
Research, diagnose, and troubleshoot system issues, providing effective solutions.
Follow escalation procedures to route unresolved problems to the appropriate teams.
Collaborate with technical counterparts to promote product adoption and expansion.
Advocate for customer needs internally, acting as their technical representative within .
Upgrade application for on-prem customers.
Contribute to the knowledge base by documenting common issues and solutions.
Prioritize and manage multiple open cases simultaneously, ensuring timely resolution.

This is a unique opportunity to be the first technical expert in our Tenable Cloud Security team, interfacing directly with customers to diagnose and resolve advanced technical issues. Youll serve as a trusted advisor, leveraging your deep technical expertise to enhance the customer experience while collaborating closely with internal teams to improve our solutions. As a one-person show, youll play a critical role in building a scalable customer-facing engineering function.

Your Opportunity:

Escalation Ownership: Take complete ownership of all technical escalations, ensuring timely follow-up and resolution.

Troubleshooting & Debugging: Analyze logs, profile code, debug issues, and provide bug fixes as needed.

Technical Problem Solving: Understand customer use cases, work with support, product, and engineering teams closely to be an effective liaison between core engineering and support.

Customer Engagement: Work directly with customers to troubleshoot and resolve issues related to Tenable Cloud Security products, ensuring exceptional satisfaction and retention.

Bug Tracking & Monitoring: Maintain and track all open bugs, ensuring clear status visibility and prioritization in collaboration with product and engineering teams.

Collaboration: Partner with product, engineering, and support teams to identify root causes of technical issues and drive improvements in our products and services.

Proactive Insights: Analyze patterns in customer issues to recommend preventative measures and improvements to the product.

Process Development: Establish and refine processes for managing technical escalations, ensuring efficiency and scalability.

Knowledge Sharing: Develop and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.

Leadership on the Ground: Represent the customer-facing engineering team in cross-functional meetings and contribute to strategic initiatives.

Were looking for a Solutions Engineer  to join us and spread the power. In this role, you will work alongside a team of Wizards that focus on understanding the technical business needs of our customers.
WHAT YOULL DO
Partner with the sales team to provide technical leadership to our customers and prospective customers while helping your team meet their quarterly sales targets.
Give presentations to our customers and prospective customers, such as whiteboards, product demonstrations, slides, and proof of value outcomes.
Help our customers and prospective customers plan in-depth test plans for showing the value of the platform in their environment.
Invest time in learning new product features, industry-related developments, and broadening your overall technical skill set.
Represent us in technical forums, such as trade shows, technical meetups, and industry events.

Required IT Support Engineer
Job Description
Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to our employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Identify opportunities to reduce service requests through better user training and documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
Work with auditors to ensure that procurement procedures are being followed
Manage onboarding and offboarding processes for on-site and remote workers
Manage and maintain audio-visual equipment around the offices
Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux).

The Delivery Department oversees the full spectrum of customer deployments, including new and extended implementations, and manages all operational activities critical to ensuring the stability and performance of products.
The Technical Support Engineer will join a highly skilled and technically proficient team working in a dynamic environment.
Technical Support Engineer:
Primary Responsibilities:
Customer complaint handling: Investigating complex escalations that were not resolved by customer support. This involves working closely with Support, Engineering, and Customer Success and communicating directly with the customer.
Customer Site Management: Oversees and manages operations related to the support, maintenance, and stability of environment at customer sites.
Customer Site Monitoring Escalation Point: Lead deep investigations understanding Service impact incidents and mitigate them.
Responsibilities:
The Technical Support Engineer is responsible for the day-to-day operations and maintenance of production services and systems. This includes Performing comprehensive troubleshooting of production issues to identify and resolve complex support issues escalated by support team in a timely manner.
End-to-end ownership and management of assigned investigations to ensure they meet service agreement level while ensuring top-notch service and customer satisfaction.
Monitor and analyze production data to identify opportunities for improvement and communicate these insights to the engineering teams.
Fine-tuning the system based on performance
Extend/Create Dashboards for investigations and Troubleshooting
Configuration updates
Identify Gaps in services monitoring and improve them.
Analytics on System Health, Site performance, Quality of Tickets
Feature enablement/Disablement.
Provide technical deep-dive troubleshooting with global clients
Providing product feedback and insights to internal teams
Managing internal projects related to support, such as training and support readiness for release

We are looking for a Solution Architect, System Integrator to join our team. 
What you will be doing:
As a Solution Architect, you will be an essential member of our Customer Success Technical Delivery team. You will collaborate with product, sales and engineering to deliver the latest security and identity products.
You will be responsible for the technical aspects of security and identity products offered to our customers during post-sale activities.
Providing technical solutions to meet customers business and technical goals.
Lead the technical aspect of a production deployment in our customers environment including deployment design, technical assistance during the deployment, troubleshooting and resolving configuration issues.
Troubleshoot client Windows Server OS and Active Directory issues that may arise during deployment.
Provide technical support for our customers after the deployment was completed.
Convey and document technical requirements to and from customers.
Provide input and feedback to engineering and development teams.
Maintain expert knowledge of our products to develop and present unique solutions and maintain knowledge of emerging trends in related technology areas.

Bachelor's degree or equivalent practical experience.
6 years of experience with cloud native architecture in a customer-facing or support role.
Experience in selling or supporting business intelligence tools, and using them for datasets and databases (e.g. Looker).
Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Ability to communicate in Hebrew and English fluently to support client relationship management in this Israel and in English speaking countries.

Preferred qualifications:
Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
Experience developing data warehousing, data lakes, batch or real-time event processing, and ETL workflow solutions.
Experience analyzing data with SQL, Python, or R.
Experience with advanced data modeling and analytics.

Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams.
Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals. Meet regularly with individuals to discuss performance and development and provide feedback and coaching.
Develop the mid-term technical goal and roadmap within the scope of our often multiple teams. Evolve the roadmap to meet anticipated future requirements and infrastructure needs.
Design, guide and vet systems designs within the scope of the broader area, and write product or system development code to solve ambiguous problems.
Review code developed by other engineers and provide feedback to ensure practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).

a dynamic software development services company that delivers supreme architectural and technical expertise.
Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps.
We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps,
We are looking for a DBA/Database Expert to support all CFS services, ensuring optimal database performance, scalability, and reliability across our services. You will play a key role in managing and optimizing databases, automating operations, and ensuring data integrity across multiple environments.
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner, capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
Provide technical support for customers, ensuring timely resolution of issues.
Investigate, troubleshoot, and debug JavaScript and Java-based applications.
Analyze logs and monitor system performance using Dynatrace, Kibana, and other logging tools.
Work closely with engineering teams to resolve complex technical issues.
Maintain and improve knowledge base documentation to help customers with self-service troubleshooting.
Communicate clearly with customers, ensuring they understand the status and resolution of their issues.
Stay up to date with product updates.

As a Technical Support Engineer, youll be the one making sure that all existing customers issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.



Roles & Responsibilities

Provide first-line technical support to clients.
Work closely with R&D and Product teams to resolve complex technical issues, document product defects and feature requests, and influence the product roadmap by identifying patterns based on data-driven analysis of support tickets and customer feedback.
Collaborate with Customer Success and Sales teams on product issues impacting customers in compliance with SLA requirements, drive key escalations internally, and join escalation calls with customers as needed.
Conduct training sessions and webinars for clients to enhance their understanding and use of our products.