דרושים » הנדסה » Support Engineer

We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be. The Support Engineer will be part of our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client’s side.

Responsibilities:

* Provide support as part of our mini teams that manage our customers
* The Support Engineer will work closely with the client account manager, his direct team leader and other members of the support team, as well as corroborate with Ops and the Development teams

Required Technical Support - Tier 1
If you're looking to grow your skills, make a difference, and be part of an innovative team, this is the place for you.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow our Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

looking for an experienced End-User Computing Specialist, to assist organizations on their journey to the digital workspace.
Our goal at EUC is to help organizations achieve the best user experience in the IT workspace. We strive to embrace the latest EUC technologies and to provide our customers with the best possible solutions for their users' workspace.
As the challenge of IT departments keeping up with their users' requirements is growing, more and more organizations are making their journey to the Digital Workspace. We are here for them to provide the guidance and experience we've gathered through the years in the IT industry.

We've built our team upon values such as quality and reliability and we are searching for someone who shares these values and seeking to be part of a growing and innovative company.

What you will do:
As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.

Responsibilities:
Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as Terminal, VDI, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during day time and night time if required
Take ownership of patching and upgrade projects for EUC environments in various organizations
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
The role includes executing field activities throughout the country, mainly in Gush Dan

We are a young, dynamic hi-tech company looking for a hands-on, highly dedicated Technical Support Engineer who is ready to take the next step toward team leadership.

This is a hybrid role that combines Tier-1 technical support responsibilities with ownership of support team processes and training. You will not only become a go-to expert on our platform but will also help shape how support is delivered by leading initiatives, improving workflows, and mentoring new team members.

Its a fast-paced, high-touch environmentideal for someone hungry to grow, passionate about customer success, and eager to help scale a world-class support function from within.

Responsibilities:
Serve as the first point of contact for Tier-1 technical support, handling and triaging issues through Zendesk and collaborating as needed across departments.
Investigate root causes, debug issues, and coordinate escalations with engineering and product teams.
Guide customers through platform features, API integrations, and SFTP connections.
Drive and document support workflows, training plans, and internal processes to ensure team effectiveness.
Proactively mentor and support junior team members, taking initiative to train and upskill where needed.
Reproduce and debug customer-reported problems, escalating appropriately and following up for timely resolution.
Conduct deep investigations into technical issues and ensure accurate handoff to relevant teams.
Provide product education and support to clients, helping them understand platform functionality.
Flexible to work Fridays if needed, with occasional evening and holiday shifts.
Being on call for urgent issues as part of a regular rotation.

We are looking for a IT Help Desk Team Leader.
As the IT Help Desk Team Leader, youll lead a dynamic team of IT professionals responsible for global IT support, hardware, software, and licensing procurement, and site management across Israel and international locations. You will drive efficiency, enhance user experience, implement automation, and oversee IT support for a global workforce, including managing remote employees.
What Youll Do:
Lead & Coach: Guide and develop a team of IT Help Desk members, fostering a culture of innovation, continuous learning, and customer-first thinking.
Global IT Support: Ensure high-quality IT support for employees worldwide, coordinating with local and remote teams.
Hardware, Software, and Licensing Purchasing: Manage IT procurement processes, ensuring cost-effective purchasing and compliance for all hardware, software, and licensing needs across the organization.
On-Call & Incident Management: Oversee IT support, including on-call shifts, ensuring rapid response and minimal business disruption.
User Enablement: Develop training materials, knowledge bases, and user-friendly IT resources to empower employees.
Site Management: Handle IT operations and infrastructure for company sites in Israel and abroad, ensuring smooth IT functionality.
Process Improvement & Automation: Identify recurring issues and implement automation or self-service solutions to reduce manual intervention.
Collaboration & Strategy: Work closely with IT, security, and business teams to align support strategies with company objectives.
Metrics & Reporting: Track key performance indicators (KPIs) and use data-driven insights to enhance service delivery.
Technology Advocate: Stay ahead of emerging IT trends and tools, ensuring the team adopts modern solutions that drive efficiency.

We are looking for a Help desk to join our IT team.

What you will be doing:

Provide professional and courteous Technical Support to all company employees
Serve as the first point of contact for IT-related issues, providing timely and effective solutions
Troubleshoot and resolve hardware, software, and network issues
Provide computing solutions to meet the company's needs
Manage Active Directory, including user account creation, modification, and deletion
Configure and manage Google Workspace user accounts and email inboxes
Participate in IT projects and initiatives as needed

We are seeking a skilled and proactive OpenShift Administrator with in-depth experience managing and supporting Red Hat OpenShift environments, along with strong knowledge of DELL storage systems and HPE servers, Ansible automation, and virtual networking technologies. The ideal candidate will play a critical role in maintaining, optimizing, and automating container platform infrastructure for mission-critical applications.

Key Responsibilities:
Deploy, configure, manage, and support Red Hat OpenShift Container Platform clusters (bare-metal or virtualized).
Maintain and monitor DELL/HPE servers and storage systems (e.g., PowerStore, Unity, Compellent) used in the container infrastructure.
Implement infrastructure as code using Ansible for automating configuration, deployment, and patching tasks.
Design, configure, and troubleshoot virtual networking elements including VXLAN, VLANs, bridges, and virtual switches (e.g., OVS, vSwitch).
Ensure high availability, performance tuning, and reliability of the OpenShift platform and associated infrastructure.
Work closely with development, security, and network teams to support DevOps pipelines and containerized applications.
Manage storage provisioning, performance optimization, and backup/recovery for virtual machines.
Apply security hardening, access controls, and auditing policies across OpenShift and supporting systems.
Provide documentation, runbooks, and training to other teams as needed.
Respond to incidents, perform root cause analysis, and contribute to continuous improvement initiatives.

Required Solutions Engineer - Israel & The Balkans
Job Description:
As a Solutions Engineer, you are a trusted technical advisor responsible for driving the technical win in both new business and expansion opportunities. Acting as our expert, you align our Identity Security Platform to customer business outcomes through deep discovery, strategic design, and impactful engagements. Your role is pivotal in supporting sales success, influencing architecture decisions, and enabling seamless post-sale transitions.
Key Responsibilities
Opportunity Management New & Existing Accounts:
Lead POCs and technical evaluations tied to business success metrics.
Validate architecture alignment and assist in technical objection handling.
Facilitate structured handovers to Services, Customer Success, and partners.
Support Champions in building business cases and technical narratives.
Forecasting:
Support deal forecasting by validating technical feasibility, business Metrics, and Decision Criteria.
Collaborate with AEs, Customer Success Managers, Services, and Channel teams to assess implementation risk and business value realization.
Pipeline Generation:
Identify opportunities, including, where appropriate, transform and modernise customer security architectures.
Act as a technical evangelist within accounts, showcasing how our solutions deliver measurable business outcomes.
Participate in strategic account planning and contribute to organizational mapping.
Enable and collaborate with our partners on expansion opportunities.
Conduct technical discovery to identify Customer Business Outcomes, shape Decision Criteria, and influence the Decision Process.
Deliver value-focused demos aligned with customer Metrics and Outcomes.
Develop org charts, identify Champions, and enable partner technical readiness.
Thought Leadership & Feedback Loop:
Serve as a subject matter expert on Identity Security and Zero Trust.
Present at customer and industry events to evangelize our thought leadership.
Mentor peers and partners, and deliver actionable feedback to internal teams and Product Management.