דרושים » הנדסה » Solution Architect

We are looking for a Solution Architect, System Integrator to join our team. 

What you will be doing:

As a Solution Architect, you will be an essential member of our Customer Success Technical Delivery team. You will collaborate with product, sales and engineering to deliver the latest security and identity products.

You will be responsible for the technical aspects of security and identity products offered to our customers during post-sale activities.

Providing technical solutions to meet customers business and technical goals.

Lead the technical aspect of a production deployment in our customers environment including deployment design, technical assistance during the deployment, troubleshooting and resolving configuration issues.

Troubleshoot client Windows Server OS and Active Directory issues that may arise during deployment.

Provide technical support for our customers after the deployment was completed.

Convey and document technical requirements to and from customers.

Provide input and feedback to engineering and development teams.

Maintain expert knowledge of products to develop and present unique solutions and maintain knowledge of emerging trends in related technology areas.

We are looking for a passionate Cloud Solutions Architect to drive the adoption and success of two strategic products:

AWS FSx for ONTAP (AWS enterprise storage flagship)

our Workload Factory (our workload optimization and management platform)

Youll operate at the intersection of engineering, product management, field sales, and customer success, representing customer needs inward and product innovation outward.

In this role you will:

Act as the technical advisor for our company and AWS field teams supporting both pre-sales and post-sales activities.
Identify adoption barriers, escalate product gaps, and influence the Workload Factory roadmap.
Design and optimize cloud architectures for critical workloads, including databases, VMware, GenAI, Kubernetes, and more.
Build and deliver technical enablement, including reference architectures, workshops, and demos.
Lead customer engagements directly when needed, championing usage expansion and satisfaction.
Analyze workload usage and advise on best practices, cost optimizations, and automation.
Work cross-functionally with AWS SA teams and our company Engineering on complex customer solutions.

We are growing fast and were looking for a sharp, calm-under-pressure Escalation Engineer to join the team and make an immediate impact.
Were passionate about building software that solves problems. We count on our performance and stability engineers to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand our customer deployments, we are currently seeking experienced stability and performance engineers to deliver insights from massive scale data in real time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.
In this role, you will serve as an escalation point within our organization, providing rapid response to emerging issues with both our application and platform. Escalation Engineers are first responders who handle emergent issues proactively where possible and reactively where necessary, joining critical customer calls on-demand to quickly diagnose and resolve urgent issues. Through the use of monitoring tools and extensive communication with other teams, it is your role to provide solutions-focused direction while remaining calm, cool, and collected. This role requires a high degree of context-switching and a love for a fast-paced, high-impact work environment.
Responsibilities:
Act as a primary escalation point for complex issues that cannot be resolved by Technical Support Engineers
Rapidly triage and analyze complex system/software related issues including outages, performance issues, and business blockers
Triage information from multiple sources to spot and respond to trending issues and wide events
Immediately join customer calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software.
Use proactive tools to respond to and resolve priority issues
Evaluate performance issues and make resource adjustments to customer environments
Occasionally respond to off-hours incidents during major outages.
Collaborate cross-functionally with support, engineering, and DevOps teams.

Join our DeviantArt team as a Senior DevOps Engineer and play a pivotal role in maintaining and architecting a robust infrastructure that powers one of the largest online art communities. You'll be at the forefront of ensuring our platform's high availability, performance, and security, handling over 1.5 billion monthly page views.
The DeviantArt DevOps Team is a very small remote team that performs all tasks normally inclusive of SRE/DevOps/Infrastructure Engineers, with a bit of networking, security, and database administration mixed in. We are responsible for the day-to-day management and implementation of large-scale, mission-critical production systems that run on a public cloud.
This role requires wearing a lot of hats, and is equal parts fun and challenging. In this role, you will:
Architect and maintain a highly available infrastructure with a focus on proactive and reactive DDOS mitigation, autoscaling, self-healing, site performance, and cost optimization
Participate in a 24/7 on-call rotation, responding swiftly to outages or performance issues, and focus on less urgent alerts during normal work hours
Maintain and develop a developer environment and CI/CD pipelines in parity with production systems, for seamless testing and release of changes
Automate infrastructure provisioning and management using configuration management tools, complete with tests and documentation
Optimize and support sharded MySQL databases for efficient and reliable data handling amidst growing data reads and writes
Regularly update system components to avoid security issues and ensure up-to-date technology
We take our work seriously, but we dont take ourselves too seriously! We enjoy designing and building systems using open source tools and industry standards, and are in the fortunate position to be able to make decisions as a team about adopting newer technologies, and redesigning our infrastructure when appropriate.
This role is on a fully remote and distributed team, and asynchronous communication within and across teams is crucial. To be successful in this role, a candidate will need to work flexibly, balancing server and service issues, needs from development teams, security needs, and shifting priorities in our own tasks in managing our infrastructure.

Required Manager, Product Enablement and Product Support Experts
Realize your potential by joining the leading performance-driven advertising company!
As a Manager, Product Enablement and Product Support Experts on the Publisher Professional Services group in our Tel-Aviv Office, youll play a vital role in providing guidance and development to a highly motivated team of engineers with a passion for technical project management, learning, client service, and creative solutions. In addition you will work with several teams within the company, ensuring all service level agreements are met and customer satisfaction goals are achieved.
This Role includes management of two domains Publisher Product Enablement and 3rd Level Support which are responsible for leading the products lifecycle in Pub Professional Services as well as troubleshooting the most complex issues of the publisher domain.
How youll make an impact:
As a Manager, Product Enablement and Product Support Experts, youll bring value by:
Direct management of 6 experienced engineers who perform in-depthtroubleshooting including DB analysis, reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels. The team also is responsible for introducing new products to professional services, leading technical projects including training and building processes and tools.
Manage through data driven approach, Monitor team KPIs to ensure Service Level Agreements and Customer Satisfaction are met while keeping Support and Professional Services management informed
Initiate, plan and execute cross functional projects as part of our Support strategy
Mentor team members Ability to coach, train and develop people, identify areas for continued learning and development and define career goals through personal meetings and b-yearly reviews
Act as a focal point of our professional services with R&D, Product Management, Sales, and Account Management.
Prioritize and address issues raised by our clients and internal stakeholders
Driving proactive, high-quality communication between the teams and our customers, including managing escalations if required
Encouraging an inquisitive learning environment to ensure the team implements improvements based on industry best-practices and project retrospectives
Ensure knowledge transfer from your team to other teams in Professional Services.

We are looking for a skilled Solutions Engineer with programming knowledge looking to join a fast-paced, and high-energy solutions engineering team and work on resolving customer issues, designing large complex deployments, improving the products, and training other tiers. Successful candidates must be detail-oriented and organized and have excellent organizational and communication skills. They will need to be able to manage multiple, high-priority issues simultaneously and effectively lead a remote team to resolution.
What youll do:
Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves.
Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
Play a key role in feature design activities and understanding features in depth.
Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products.
Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform.
You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities :
Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the platform

We are seeking a Shopify Integration Engineer to lead the seamless integration of our Shopify App and front-end components into client Shopify stores. In this customer-facing role, you will directly engage with our top-tier brands to understand their Shopify store architecture and themes. You will provide expert guidance on the integration process and ensure flawless implementation. Collaborating closely with our New York-based Account Management teams, you will contribute to customer success and optimize store performance.



What You Will Do..
Serve as a technical advisor to customers, assisting with integration strategy and troubleshooting
Troubleshoot and resolve integration issues, ensuring system reliability and performance
Work closely with internal teams (Product, Marketing, Operations, and AM teams in New York) to identify business needs and implement suitable Shopify integrations
Provide technical support and training to customers on best practices for integrating Eko's product in their sales channels
Stay up-to-date with Shopify updates, third-party apps, and industry best practices to recommend new integration opportunities
Ensure security, compliance, and data integrity across all integrations

Required Sr Technical Support Engineer - Cloud (GCS)
Your Career:
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to our End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Youll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact:
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support on an as-needed basis.

We are looking for a Customer Success Engineer.
The Customer Success Engineering (CSE) role is a highly technical position that works directly with customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.
What you'll own
Implement small scope, high impact solutions to drive value for at risk or high opportunity customers.
Provide technical support for products, including configuration, troubleshooting, and best practices.
Assist customers with the implementation and integration of solutions.
Develop and maintain strong relationships with customers, serving as their trusted advisor.
Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.