As part of the Customer Success Services organisation , Premium Engagements offerings provide a holistic, strategic partnership between SAP and our key strategic customers. Our services are a catalyst for our customers unique digital transformation, enabling differentiating innovation and exceptional business outcomes.
YOUR FUTURE ROLE
Being a cloud company, places great value on Customer Success.
In your role you will:
Be accountable to define and drive a multi-year engagement(s), with an end to end view of your customers priorities and commitment to achieve them.
Own the alignment of the business vision and the creation of a trusted strategic relationship that delivers short term results whilst at the same time building a sustainable medium-term engagement (3-5years) and a best-in-class/suitable engagement and governance.
Elevate the client relationship through enhanced partnership, and end to end account management to achieve expectations and drive long term incremental commitment and profitable revenues.
You will help ensure appropriate interpretation and execution of Global strategy at your customer working as part of a wider account team including both Licence and Services
Assume a leadership role responsible for delivering business results through effective management of a delivery team gearing on-site and remote resources
Ultimately responsible for the delivery of Services engagement at the account, coordinating and aligning strategy, planning and execution with other stakeholders from SAP
Achieve the teams goals, with strong focus on renewal, expansion, adoption and reference goals
Actively get involved to support customers at risk, showcasing experience and commitment to both internal and external stakeholders
Contribute to professional development of members of your team, through coaching and mentoring as well as providing feedback to respective line managers
Requirements: Extensive Customer facing and C-Level stakeholder management experience
Knowledge of and competency in delivery management processes
Excellent understanding of SAP solutions or other large Cloud/on-prem applications
Highly developed business acumen
Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests
Strong writing, mentoring, decision making, communication, presentation and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets
Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, partners, peers and team members
Self-starter attitude, being inspiring and motivating when working with SAP teams and / or customers
Strong problem-solving abilities & out-of-the box thinking
Understanding of IT trends and their impact on business strategies (e.g. Cloud and Hyperscalers)
Cloud Mindset
Proven ability to identify Customer opportunities and convert them into customer strategic plans
Extensive experience as a leadership / team lead role
Experience managing revenue and margin for your engagements
Manage large scale strategic projects that span organizational boundaries including multiple business units and service partners.
2-5 years or more proven project management experience at a consulting / system integration company.
Demonstrated ability to scope, structure and manage medium to large scale, medium to high complex projects with modern delivery mixes on time , on budget, and within the quality criteria that maximized business benefits for customers.
Demonstrated experience in managing , aligning and working with various levels within a customer organization (project , business, executive ) as well as different parts of large global organizations
This position is open to all candidates.
