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Required Head of Support Israel, CXI International Operations
The CXI International Operations group is responsible for delivering exceptional support experiences to customers, merchants, and couriers across all our and Deliveroo markets. We're looking for a Head of Support, Israel, to strengthen our Customer Support as a key competitive advantage. This role is responsible for the overall customer experience and satisfaction of both consumers (B2C) and partners (B2B-including restaurants, retail partners, and couriers), ensuring exceptional real-time support while driving customer retention and loyalty.
The Head of Support will lead an organization of more than 2,000 people across in-house and outsourced operations in Israel and abroad. The role is also responsible for leading the Israel Strategy & Operations team and partnering closely with stakeholders across Product, Operations, Analytics, Workforce Management, and other functions.
What youll be doing:
As the Head of Support, you will play a pivotal role in maintaining our reputation for customer obsession, leading a large-scale support organization, and driving strategic improvements. Your day-to-day responsibilities include:
Day-to-day in this role youll:
Drive Quality of Service: Build a customer-centric culture focused on quality, ensuring a consistent tone of voice, robust quality assurance and coaching programs, and fair and effective performance management across all teams.
Lead and Develop Senior Leaders: Lead and mentor a team of senior leaders across the Israel Support organization, including Site Managers, Vendor Managers, and Strategy & Operations Managers, while fostering a culture of innovation, operational excellence, ownership, and accountability.
Own the Support Budget: Oversee and manage the support budget, ensuring the strategic allocation of resources across teams and initiatives. Drive cost efficiency through operational improvements, optimized refund spend and deductions, and streamlined organizational structures.
Serve as a Member of the Israel Leadership Team: Partner closely with leaders across Courier Operations, Merchant Operations, Marketing, and other functions to create new collaboration models that proactively address customer pain points.
Partner with Global Teams: Collaborate with Global Workforce Management, Content, Quality & Training, Shared Service Centers, Product, and Analytics teams to strengthen global-local collaboration and serve as the Directly Responsible Individual (DRI) for high-impact regional initiatives.
Drive Innovation: Partner with Global teams to design and implement new operating models for us while remaining true to our customer-centric values.

The Tech Platform organization maintains and evolves the foundational platform and shared services that every other DT workstream depends on. As we assemble siloed products into a single marketplace, getting the platform right - reliable, observable, standardized, and cost-efficient - is the critical variable for execution at marketplace scale.
As a Senior Infrastructure Engineer, you'll design and operate the large-scale distributed systems, data infrastructure, and deployment platforms that serve tens of billions of daily events. You'll help drive our OneDT standardization - including the migration to GitOps/ArgoCD and unified CI/CD - and build the platform capabilities (including ML and data infrastructure) that the rest of engineering builds on.
About the Senior Infrastructure Engineer Role
Design, build, and operate large-scale distributed systems and data platforms for reliability, scalability, and cost-efficiency
Drive the OneDT platform standardization: GitOps/ArgoCD adoption, unified CI/CD pipelines, and a clear developer-ownership model across business lines
Build and operate Kubernetes-based infrastructure, including Spark-on-K8s and data/ML platform tooling (e.g., Databricks ecosystems)
Implement MLOps and data-pipeline capabilities - training, deployment, and serving infrastructure - in partnership with ML and Data teams
Champion observability, automation, and cost-optimization initiatives that improve reliability while reducing spend
Participate in on-call rotations, lead incident response and blameless postmortems, and prevent recurrence through automation and platform improvements.

Our Infrastructure and Cloud team is looking for a highly technical Network Engineer II to drive innovation, scale, and operational excellence for the globally distributed CDN. As the Network Engineer, you are responsible for planning, configuration, management, and support of the hardware and software of the Global DDoS mitigation network.

You will work to improve the overall availability, reliability, performance, security, and scale of the network for our customers.

Key Areas of Responsibilities:

Support 60 PoP Global DDoS Anycast Network.

Ownership mindset of network deliverables of scale, performance, and availability.

Focus on operational excellence, SLI/SLO Network Monitoring and Alerting.

Escalations, incident response, RCA, and postmortems.

Participate in 24x7 on-call rotation.

Collaborate product development teams and customer service teams to provide an exceptional customer experience.

Define strategies, roadmap, and architectures for evolving & scaling network technologies to meet business needs in a flexible and agile manner.

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. Infinidat RnD department is looking for an eager and bright individual to join us and own our DevOps and Build Automation solutions.

Responsibilities:

* You will assume full end-to-end ownership and responsibility for designing, improving and maintaining the company’s RnD delivery flow processes and infrastructure.
* Taking ownership of one of the most critical flows in the RnD department - developing & releasing Infinidat’s software product.
* Establish and evolve concepts in CI/CD pipelines for existing and new services.
* Work closely with development teams to improve the efficiency and stability of the build automation solution (distributed build, object caching, etc.)
* Work closely with various infrastructure teams in the company to improve automation of workflows
* Monitor and analyze performance and stability issues. Environment and tools
* Linux, Python, GitLab CI, Jenkins, Coverity, VMware, Ansible, Docker/Podman, CMake.
* 99% On-Prem.

We're looking for a product-minded IT leader to help our company scale how teams get work done internally. You'll lead IT in Tel Aviv, manage a team of IT Solutionists, and build more autonomous Maker experiences - partnering across Product, Engineering, and Security to turn business needs into coherent strategies, systems, and automations using AI-powered products.
We believe three things matter for every role at our company: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll
Build and execute the Autonomous Maker Experience across the employee lifecycle, workplace technology, and technical support
Manage and develop IT Solutionists into stronger owners, builders, and advisers
Partner with leadership to identify, frame, and prioritize high-impact automation and AI opportunities
Apply problem decomposition and system design to turn incomplete ideas into clear plans and recommendations
Personally prototype and build automations, agents, workflows, and internal tools
Own cross-functional AI opportunities from discovery through rollout, adoption, and impact measurement
Own the Tel Aviv tech experience - networks, AV, MSPs, vendors, budgets, AI governance, and Security partnership
Build solutions that fit cohesively into our company's wider agentic systems and Maker experience.

Required Training Manager
About the position:
This role owns the Voca CIC training function end-to-end, from strategy and curriculum design through lab development, live delivery, and continuous improvement. You will be the go-to expert for enablement across internal teams, channel partners, and enterprise customers globally, working cross-functionally with Product, R&D, and Sales to keep training aligned with the product and the market. If you want to be the person who makes sure every partner, customer, and teammate truly understands how to unlock the power of Voca CIC. This is where it happens.
About the Product:
Voca CIC is our flagship, award-winning Contact Center as a Service (CCaaS) portfolio, designed to meet organizations where they are today and where theyre going next. The portfolio covers two distinct opportunities: a Microsoft Teams-native contact center for organizations standardized on the Microsoft ecosystem, and a voice-platform-agnostic AI Receptionist that runs on top of any phone system.
Responsibilities:
Design, develop, and own the Voca CIC training curriculum end-to-end, covering platform administration, IVA design, contact center operations, and integrations, tailored to multiple audience levels including agentsand supervisors, administrators, partners, and technical teams.
Deliver remote instructor-led training sessions, for customers, channel partners and resellers, and internal teams including Professional Services, Support, and Sales Engineers.
Build and maintain hands-on lab environments and practical exercises that simulate real-world Voca CIC deployments and AI-driven contact center scenarios
Develop and manage a structured certification program to ensure consistent Voca CIC knowledge and delivery quality across the reseller and end customers ecosystem.
Create and maintain a full range of training assets including presentations, e-learning modules, video walkthroughs, quick-reference guides, and knowledge base content to support self-service enablement at scale.
Collaborate with Product Management and R&D to stay current on new features and releases, and translate product changes into updated training materials at every release cycle.
Evaluate training effectiveness through assessments, certification pass rates, and learner feedback, and continuously iterate to improve content quality and delivery outcomes.
Identify knowledge gaps in the field by working closely with the Voca SME, Professional Services, and Customer Success teams, and address them through targeted enablement programs.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.
What youll do:
* Provide best-in-class support to our employees in HQ Tel Aviv Office.
* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.
* Immediate support employees from home through remote takeover and training.
* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.
* Assistance in inventory monitoring, planning, and execution.

Were looking for a Solutions Architect Team Lead to manage, recruit, and mentor our Israeli and CEE Solutions Architects, as well as provide core services and also to provide technical pre-sales guidance to our company customers while building long-term relationships, identifying pain points, and addressing them.
Work location: hybrid from Tel-Aviv
Curious about what it's really like to work at our company?
Explore our benefits, culture, and what success in your first year could look like here.
If you are interested in this opportunity, please submit your CV in English.
Key Responsibilities
Meet with customers, understand their business challenges, and design AWS solutions that address them, covering architecture, cost-efficiency, scalability, and security through Statements of Work (SOW)
Manage and mentor a team of Solutions Architects, including mentorship, professional team growth, recruiting and interviewing, and supporting the broader department's team expansion efforts.
Analyze existing customer AWS architectures and propose improvement roadmaps
Collaborate cross-team with different departments to ensure solutions are designed according to AWS best practices
Build thought leadership in the cloud community by contributing to blogs, workshops, webinars, conferences, and more, representing our company as a trusted voice in the ecosystem
Travel both locally (to meet with customers, partners, and attend local events) and abroad (at least once a quarter)
Build a strong relationship with the AWS Startup SA community.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience,
and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
About Us
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

We are seeking a Platform Engineering Group Lead to strengthen our platform and operational engineering capabilities and ensure the company has a secure, reliable, and scalable foundation for product delivery and operations. This role drives execution, raises engineering standards, and improves consistency across deployment, infrastructure, and operational practices in support of product delivery, customer environments, and internal platforms. The role partners closely with R&D, QA, IT stakeholders, and PS/CS to enable consistent deployments through standards, reference architectures, and high-quality installation documentation.

Your key responsibilities will be:
Lead the Platform Engineering group, including people leadership, prioritization, execution management, and cross-functional coordination, and establish an effective operating cadence for a small, high-impact organization.
Build scalable operating models, ownership boundaries, and execution discipline across platform, deployment, and operational engineering activities.
Drive automation and deployment engineering outcomes across CI/CD, release readiness, environment provisioning, and delivery tooling, with a strong focus on reducing manual steps and operational risk.
Own deployment readiness across internal and customer-facing environments, including staging deployments, validation steps, installation packages, and deployment runbooks, to support consistent and repeatable implementations.
Ensure effective internal infrastructure and workplace technology operations, including service levels, escalation paths, operational hygiene, endpoint lifecycle, backups, and core office/server-room infrastructure.
Drive security and compliance readiness within the groups scope, including operational controls implementation, remediation tracking, evidence discipline, and coordination with external cybersecurity partners and internal security stakeholders.
Establish engineering standards and technical guardrails across infrastructure-as-code, change management, observability, access controls, and backup/restore verification.
Lead incident management across platform, infrastructure, and internal technology services, including issue assessment, prioritization, escalation, incident reviews, and corrective actions to improve reliability over time.
Define and improve deployment patterns, reference architectures, and environment recommendations based on customer constraints and operational requirements to support successful PS/CS engagements.