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Join our amazing team as a Senior Technical Support Engineer!

We are looking for a highly experienced and driven Technical Support Engineer to lead complex incident management and serve as a key escalation point (L3) for our customers. In this role, you will play a critical part in ensuring operational excellence, driving fast and effective resolutions, and maintaining the highest level of customer satisfaction.

You will work directly with enterprise customers to troubleshoot and resolve advanced technical issues across diverse environments, acting as a trusted technical expert. You will also partner closely with Engineering, Product, and Customer Success teams to improve product operability, influence future development, and ensure a best-in-class customer experience.

This is a highly cross-functional role in a fast-paced environment, with direct impact on both customers and product evolution.

Responsibilities
Provide advanced technical support to customers and partners, acting as an L3 escalation point
Manage support cases end-to-end, from initial intake to resolution, including timely follow-ups
Perform deep technical troubleshooting, fault isolation, and root cause analysis of complex issues
Troubleshoot Linux-based environments, system services, networking, authentication, and application integrations
Diagnose and resolve identity and access management (IAM) issues involving SSO, federation, directory services, and authentication workflows
Lead customer-facing technical workshops to define requirements and ensure solution alignment
Collaborate closely with Engineering and Product teams to improve product operability and reliability
Translate complex technical issues into clear communication for both technical and non-technical stakeholders
Collect and channel customer feedback into Product and R&D teams
Create, maintain, and publish technical documentation, including support bulletins and knowledge base articles
Contribute to internal knowledge sharing and reusable troubleshooting resources
Review and improve technical materials such as training content, manuals, and troubleshooting guides

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond to benefit the patients we serve. We are a dynamic, fast-paced company operating in over 34 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We are looking for an Application Support Specialist to join the Business Applications team. The role includes day-to-day support for a wide range of business applications across the organization, working closely with business users, internal IT teams, external vendors, and cross-functional stakeholders. The Application Support Specialist will serve as a key point of contact for application-related support, troubleshooting, user guidance, documentation, testing, and implementation activities. The role requires strong service orientation, technological understanding, independent learning capabilities, and the ability to understand business processes and translate them into system-related needs. In addition, the role will support broader departmental and OCIO-related activities, including coordination, follow-up, preparation of materials, reporting, and support for cross-organizational technology initiatives. Over time, after gaining a deep understanding of the organization’s systems, users, and business processes, the role may develop into broader responsibility for specific systems, process improvements, vendor coordination, and management of application-related projects.

Responsibilities:

* Provide ongoing application support to business users across multiple organizational systems, including handling user issues, service requests, operational questions, and application-related incidents.
* Provide technical support for enterprise platforms including Salesforce, LMS, AI platforms, Veeva, and other systems that support the organization’s daily operations.
* Work closely with business users, internal IT teams, and external vendors to resolve issues, support business needs, and promote system improvements.
* Support the implementation of new systems, processes, enhancements, and changes, including testing, user acceptance testing, documentation, training, and go-live support.
* Identify business needs and opportunities to improve processes through existing or new system capabilities.
* Support the management of change requests, system enhancements, developments, and application improvements.
* Support OCIO and cross-departmental Business Applications activities, including information gathering, task follow-up, coordination with stakeholders, and preparation of materials.
* Assist in preparing presentations, status updates, reports, business stakeholders, and internal forums.
* Participate in application-related projects and cross-organizational technology initiatives.
* Gradually take ownership of specific systems, processes, improvements, and project-related tasks.
* Perform additional tasks according to departmental needs and direct manager guidance

City:
Petah Tikva

we are seeking a Senior Software Engineer (Data Engineering). You will be responsible for designing and building all data, ML pipelines, data tools, and cloud infrastructure required to transform massive, fragmented data into a format that supports processes and standards. Your work directly empowers business stakeholders to gain comprehensive visibility, automate key processes, and drive strategic impact across the company.

Responsibilities

Design and Build Data Infrastructure: Design, plan, and build all aspects of the platform's data, ML pipelines, and supporting infrastructure.
Optimize Cloud Data Lake: Build and optimize an AWS-based Data Lake using cloud architecture best practices for partitioning, metadata management, and security to support enterprise-scale operations.
Lead Project Delivery: Lead end-to-end data projects from initial infrastructure design through to production monitoring and optimization.
Solve Integration Challenges: Implement optimal ETL/ELT patterns and query techniques to solve challenging data integration problems sourced from structured and unstructured data.

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.

Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.

Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.

Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.

Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team. This is not your typical end-user helpdesk role — you will be working directly with IT professionals and administrators , handling escalated technical cases, and supporting complex Microsoft 365 and cloud infrastructure environments. Key Responsibilities
* Provide Tier 2 technical support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
* Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams.
* Assist with configuration, monitoring, and administration of 365 services.
* Support user identity and access management (Azure AD, permissions, and security policies).
* Document technical procedures, incidents, and known issues for knowledge sharing.
* Collaborate with the infrastructure and migration teams on ongoing projects.
* Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.

We are looking for a VP of Global Support to lead worldwide Support organization and help redefine how technical support creates value for customers and the business.

Reporting to the Chief Customer Officer, you will own the strategy, operating model, and performance of a global, follow-the-sun support organization. Beyond delivering operational excellence, you will modernize Support through AI, automation, knowledge management, and data-driven insights-transforming Support from a reactive service into a strategic customer intelligence function.

As a member of the Customer Success leadership team, you will serve as the voice of the customer, partnering closely with Engineering, Product, Customer Success, Sales, Marketing, and Executive Leadership to improve customer outcomes, influence product direction, and enable scalable growth.

This role is ideal for an executive who combines deep technical support expertise with operational excellence, organizational leadership, and a passion for leveraging AI to elevate both customer and employee experiences.




Responsibilities:
Define and execute global support strategy, driving customer satisfaction, retention, and operational excellence.

Lead and scale a high-performing global organization across multiple regions, developing leaders and building a culture of accountability, collaboration, and continuous improvement.

Drive the transformation of Support through AI, automation, self-service, and knowledge management to improve efficiency, customer experience, and scalability.

Establish and optimize operational processes, support engineering practices, escalation management, and service delivery across a follow-the-sun model.

Own support performance through data and metrics, including CSAT, SLA attainment, quality, productivity, deflection, and operational efficiency.

Partner cross-functionally with Engineering, Product, Customer Success, Solutions Engineering, Professional Services, Sales, and Marketing to resolve customer challenges and influence product improvements.

Represent the voice of the customer at the executive level, using customer insights to shape product strategy and business priorities.

-Cloud Infrastructure Platform Ownership:
Design, implement, and maintain scalable infrastructure in a multi-account AWS organization
Manage and deploy applications using Helm charts, GitOps workflows using ArgoCD
Support CI/CD pipelines and release processes.

-Observability Reliability:
Implement and maintain monitoring and logging solutions.
Define alerts, dashboards, and SLOs to ensure system health and operational excellence.

-MLOps Enablement:
Support and operate ML infrastructure in AWS
Enable reliable model deployment, monitoring, and lifecycle management.

-DevSecOps Security:
Implement security best practices across infrastructure and CI/CD pipelines
Enforce IAM least-privilege policies and secure networking configurations
Integrate security ownership and compliance controls.

-DevFinOps Cost Optimization

-IT Operational Support

We're looking for a talented DevOps engineer to join our team.
As a DevOps Engineer, you will architect and operate scalable, resilient cloud environments, using advanced automation and AI-based tools to improve system health, reduce manual intervention, and optimize infrastructure costs.
Responsibilities
Own the full lifecycle of the Coin Master platform. Ensure high availability, performance, and cost-efficiency across our multi-region AWS environment
Design and maintain robust, high-performance infrastructure using IaC. You will focus on building self-healing environments where AI agents continuously monitor and remediate issues in real-time
Embed security into the infrastructure layer. Leverage AI-assisted tooling to proactively identify and patch vulnerabilities across our Kubernetes clusters and AWS stack
Build tools and services that empower our engineering team to ship code faster. You are the architect of the platform, ensuring it is intuitive, scalable, and fully automated.

Required Staff Architect, Digital Signal Processing, Cloud
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Tel Aviv, Israel; Haifa, Israel.
About the job
Be part of a team that pushes boundaries, developing custom silicon solutions that power the future of our direct-to-consumer products. You'll contribute to the innovation behind products loved by millions worldwide. Your expertise will shape the next generation of hardware experiences, delivering unparalleled performance, efficiency, and integration.
As a Staff Engineer on the Digital Signal Processing team, you will be a technical leader responsible for architecting and developing the core algorithms that power our next-generation data center interconnects. You will leverage your expertise in communication theory, forward error correction (FEC), and modulation to design novel, low-complexity solutions that push the boundaries of speed and reliability.
In this role, you will not only define the technical direction for critical projects but also mentor other engineers and collaborate across hardware and software teams to bring your goal to life in silicon.
We prioritize security, efficiency, and reliability across everything we do - from developing our latest TPUs to running a global network, while driving towards shaping the future of hyperscale computing. Our global impact spans software and hardware, including our Clouds Vertex AI, the leading AI platform for bringing Gemini models to enterprise customers.
Responsibilities
Lead the architecture, design, and implementation of digital signal processing (DSP) algorithms for high-speed optical communication systems. Drive the long-term technical roadmap for our signal processing and communication architectures by staying current with academic and industry trends.
Develop and analyze novel forward error correction (FEC) and modulation schemes to optimize for performance, power, and complexity tradeoffs.
Create comprehensive system-level models using tools like Matlab, Python, or C++ to simulate and validate algorithm performance.
Collaborate closely with logic design, verification, and software teams to ensure the successful implementation, integration, and bring-up of algorithms in custom silicon.
Provide technical leadership and mentorship to a team of DSP and communication systems engineers, fostering innovation and engineering excellence.

We are looking for a technically strong and AI-savvy SRE Team Lead & Escalation Manager to own production reliability, incident management, and cross-functional prioritization. This role leads our AI-driven automation strategy, drives self-healing infrastructure development, and sets a new standard for modern reliability engineering.
Key Responsibilities
Lead and mentor the SRE team; improve monitoring, alerting, and observability.
Own production incidents and escalations end-to-end - from mitigation to RCA and corrective action.
Lead the design and development of self-healing systems capable of detecting, diagnosing, and remediating incidents autonomously.
Drive automation of repetitive operational workflows using AI/ML-based solutions to reduce toil and MTTR.
Manage the cross-functional Squad handling customer and production issues; align priorities across Support, QA, R&D, and Sources.
Track key operational metrics and lead long-term reliability improvements.

We are seeking a talented and experienced Software Development Team Leader. The candidate will have a passion for exploring new technologies and tackling complex challenges with a proactive mindset toward continuous improvement.
You will be an integral part of our highly skilled teams, designing and developing the core infrastructure of our companys leading product.
Development is primarily conducted in C and C++ within the Linux Kernel and User Mode. In this role, you will lead and manage large-scale distributed systems.
Join our global leader in securing the world!
Key Responsibilities
Lead a team that manages, designs, and implements new DPI and performance capabilities.
Take on increasing responsibilities, develop a strategic vision for the team, and take ownership of your contributions to the product.
Mentor and manage a diverse team of software engineers.
Collaborate with security experts, project managers, business units, and other teams across our company.
Provide ongoing support and enhancements to existing systems, customers, and code.