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Were looking for an experienced, strategic, and hands-on Head of Support to lead our global customer support organization . You will own all post-sale customer support operations, ensuring every interaction reflects our commitment to excellence, speed, and customer success. Youll be the key link between our customers, the CS organization, product, and development teams ensuring the Voice of the Customer (VOC) is heard and acted upon.

Youll manage a global support team (including team leaders), set the vision, drive the agenda forward, and make sure our support function is a true competitive advantage.

Key Responsibilities

Strategic Leadership

Define and execute the global support strategy aligned with customer experience goals.

Own and improve CSAT, response times, resolution times, and other core support KPIs.

Represent customer needs in product and engineering discussions (VOC).


Operational Excellence

Lead, mentor, and develop the global support team leaders and their teams.

Set clear performance standards and hold the team accountable for results.

Own hiring, onboarding, and performance management for the support function.

Implement scalable processes, tools, and automations to improve efficiency and quality.

Cross-Functional Collaboration

Work closely with Customer Success to ensure seamless handoffs and a unified customer journey.

Partner with Product and Development to escalate, track, and resolve complex customer issues.

Provide structured customer feedback to influence product roadmap and feature prioritization.

Culture & Team Development

Foster a culture of customer obsession, problem-solving, and continuous improvement.

Develop career growth paths for support team members.

Promote collaboration across geographies and time zones.

We are looking for a highly motivated Security Operations (SecOps) Engineer to join our growing security team. The ideal candidate will bring 34 years of hands-on experience in cybersecurity operations and incident response, with strong expertise in cloud environments. You will play a key role in designing, implementing, and managing security monitoring, detection, and response capabilities that safeguard our organizations assets, data, and customers.


Key Responsibilities
Design and maintain monitoring flows and detection use-cases across SIEM and related systems.
Develop, optimize, and tune security rules, alerts, and dashboards.
Integrate threat intelligence feeds into monitoring tools.
Lead and support security investigations, from triage to remediation.
Coordinate with internal teams and external partners to contain and resolve incidents.
Create and maintain playbooks, runbooks, and IR documentation.
Build and maintain security automation and orchestration workflows to accelerate response.
Ensure compliance with security policies, frameworks, and regulatory requirements (SOC 2, ISO 27001, GDPR, etc.).
Maintain clear documentation of procedures, incidents, and improvements.

We're looking for an experienced DevOps Engineer to join our DLP+ SSPM team. Reporting to the Director, Engineering you'll be responsible for:

Developing and maintaining CI/CD pipelines
Automating infrastructure and deployment processes
Driving operational excellence by implementing best practices for workflows, processes, and organizational efficiency
Optimizing costs and promoting the sustainability of multiple production workloads
Collaborating across teams to streamline development and operational workflows

We are looking for a Linux Internals Software Engineer for our Tel Aviv R&D center. You will be part of a team that designs and develops the Linux internals components of our revolutionary endpoint security product for the Linux platform.
Your Impact:
Design and implement innovative capabilities for a market leading product, deployed on a range of platforms from bare-metal to the cloud
Develop critical components in the Linux internals parts of the product, incl. user and kernel-mode OS-related infrastructures in both C and C++
Utilize cutting-edge Linux technologies for real-time event collection, anti-malware, anti-exploitation, network filtering and more
Lead features in coordination with other development and QA teams
Be part a team that values SW development best practices and high standards.

Required DevOps Engineer (Cortex Research)
Your Career:
As a Staff DevOps Engineer supporting our Research Group, you will lead all DevOps and infrastructure initiatives that empower our researchers to move quickly, securely, and reliably. You will be responsible for designing, building, and maintaining the groups cloud environments, ensuring scalability, stability, and performance across a wide range of experimental and production workloads.
Youll serve as the primary point of contact between the Research Group and other critical stakeholdersincluding Security, Networking, Compliance, and Platform teamsensuring that research projects align with organizational standards while still enabling innovation at a rapid pace.
Your Impact:
Own and evolve the Research Groups infrastructure and CI/CD pipelines, enabling reproducible, automated, and scalable experimentation
Partner with security and compliance teams to enforce best practices around data governance, access controls, and regulatory requirements
Collaborate with networking and platform engineers to integrate research workloads into the broader company ecosystem
Mentor engineers and researchers on DevOps best practices, helping to instill a culture of operational excellence in the research domain
Define and implement standards for infrastructure-as-code, observability, monitoring, and resource optimization tailored to research use cases
Balance technical depth with cross-functional collaboration.

We are looking for a skilled senior DevOps Engineer to join our Cloud Infrastructure team.

In this role, you'll be at the forefront of developing our platform engineering frameworks used by development teams.

Youll develop our platform engineering solutions, which enable our product teams to move (crazy) fast. Youll work on developing our Infrastructure as Code, maintain all Cloud environments from Dev to Production, enhance Observability, and proactively drive our infrastructure to remain at the forefront of technology.

We are a fast-moving company that encourages and values innovators, deep-divers, and out-of-the-box thinkers.

In this role youll:

Develop Infrastructure as code using Pulumi and the kubernetes operators framework.

Work on maintaining and enhancing multiple kubernetes cluster across multiple development stages.

Maintain and enhance our development environment solutions.

Maintain and enhance our monitoring and observability.

Implement new infrastructure features for cutting-edge products to the latest industry standards.

Provide guidance, tools, and support for dev teams on infrastructure-related issues.

Participate in incident management, including root cause analysis and post-mortem reviews.

Participate in on-call rotation for production support.

We are looking for a skilled DevOps Engineer to join our Cloud Infrastructure team.

In this role, you'll be at the forefront of developing our platform engineering frameworks used by development teams.

Youll develop our platform engineering solutions, which enable our product teams to move (crazy) fast. Youll work on developing our Infrastructure as Code, maintain all Cloud environments from Dev to Production, enhance Observability, and proactively drive our infrastructure to remain at the forefront of technology.

We are a fast-moving company that encourages and values innovators, deep-divers, and out-of-the-box thinkers.

In this role youll:

Develop Infrastructure as code using Pulumi and the kubernetes operators framework.

Work on maintaining and enhancing multiple kubernetes cluster across multiple development stages.

Maintain and enhance our development environment solutions.

Maintain and enhance our monitoring and observability.

Implement new infrastructure features for cutting-edge products to the latest industry standards.

Provide guidance, tools, and support for dev teams on infrastructure-related issues.

Participate in incident management, including root cause analysis and post-mortem reviews.

Participate in on-call rotation for production support.

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a strategic and experienced Director of Service Training and Tools to lead our global training programs for technical service teams, sales colleagues, and partners, utilizing advanced training methods, knowledge base modifications, and Service AI tools implementation. In this key role, you will be responsible for developing, implementing, and managing world-class training initiatives that ensure consistent, high-quality service and support across all regions. Key Responsibilities:
* Lead the global Service and Sales Training team, including regional trainers and content developers.
* Service AI company program manager - define and develop in-house and third-party Service AI tools and implementations.
* Design and implement training strategies for field service engineers, technical support, and service partners.
* Build and maintain a comprehensive curriculum for products, troubleshooting, repair procedures, and safety standards.
* Lead and maintain the company knowledge centers and databases for internal use and customer information gathering.
* Map needs, develop, and execute digital and in-person training programs, including e-learning, webinars, workshops, and certifications.
* Collaborate closely with Product teams to develop and implement training materials and enablement programs.
* Drive onboarding and upskilling initiatives for service and customer-facing teams.
* Measure and report on training effectiveness and knowledge retention.
* Ensure consistent global standards while adapting training to local market requirements.
* Manage vendor relationships, training platforms, and tools (e.g., LMS).
* Support digital transformation, automation, and process optimization efforts.
* Ensure timely delivery, budget adherence, and stakeholder engagement.
* Oversee and coordinate all support-related activities across HQ and global regions.
* Identify operational gaps and lead continuous improvement initiatives.

Country:
Israel

City:
Herzliya

Required Domain Consultant - Network Security
Your Career:
As a domain consultant for network security transformation, you provide technical expertise and guidance in customers' network security and zero trust journey. You will be key in defining technical solutions that secure a customers key business imperatives. You evangelize our industry leadership in on-prem, cloud, and security services that establish us as a customers cybersecurity partner.
Your Impact:
Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization.
Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership.
Lead and support customer demonstrations that showcase our unique value proposition.
Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities.
Architect solutions that will help our customers strengthen and simplify their security posture
Document high-level design and key use cases to ensure proper implementation and value realization of our solutions
Lead conversations about industry trends and emerging changes to the security landscape.
Responsible for discussing and highlighting product alignment with customer requirements and differentiation
As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs.
Position us or Partner delivered services as appropriate to ensure proper implementation and value realization of our solutions
Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
Distinguished by additional specialized knowledge in breadth and/or depth.

We are seeking a visionary and hands-on QA Lead to establish and lead our new, centralized Engineering Quality function.

Your mission is to act as the centralized muscle that researches, defines, implements, and promotes engineering excellence across the company. You will own the quality strategy and enable its adoption through tooling, guidance, and hands-on support, transforming high standards into a company-wide reality.

This is a high-impact role for a leader who is passionate about building robust systems and fostering a culture of excellence.

What Youll Do: Scope & Responsibilities:

As the Engineering Quality Lead, you will be empowered to not only define our quality standards but also to enforce them and implement the solutions needed to achieve them.

Strategy & Vision: Own the company-wide engineering quality strategy. Define, measure, and report on key quality benchmarks and success metrics (KPIs) such as test coverage, Continuous Integration (CI) health, and performance signals.
Tooling & Standards: Research, evaluate, and standardize the tools and best practices for the entire software development lifecycle (SDLC). This includes static code analysis, linters, test coverage, logging, telemetry, instrumentation, and performance tracking.
Drive Adoption & Enablement: Lead the charge in driving the adoption of new standards. You will achieve this through a combination of clear guidance, enablement sessions, and hands-on development alongside product line engineers.
Cultural Leadership & The Quality Guild: Establish and lead the Quality Guild, a cross-company community of engineers passionate about quality. You will identify and mentor these Ambassadors to act as local champions, scale your influence, and create a bottom-up movement of engineering excellence.
Data-Driven Improvement: Continuously report on quality signals to leadership and recommend strategic investments based on measurable gaps and improvement trends.

We are seeking a creative, forward-thinking, and process-driven communicator to join our team as a Global People Operations Administrator. In this role, you will be responsible for providing outstanding customer service and comprehensive HR support to team members across multiple locations. This is a full-time, 6-months position based in our Tel Aviv office, with the flexibility to work remotely 1-2 days per week.

What You'll Do:
Maintain up-to-date, accurate employee records.
Conduct onboarding and offboarding for employees and related activities, as needed.
Administer background checks process end to end (eg. Reviewing existing orders' gaps daily, Following up with employees regarding their applications and work with them to ensure that all documents are submitted in a timely manner etc.)
Liaise with employees, managers and the rest of the People team on a regular basis
Performs administrative support duties, supporting the Total Rewards and People Operations team as requested.

The Trusted Infrastructure Team plays a pivotal role in laying down the foundational frameworks for secure and confidential computing. By combining advanced security protocols with the latest innovations in confidential computing, we lead the charge in ensuring data security and integrity in all our operations. This unit is perfect for those who are eager to influence large-scale, transformative security practices and enjoy the challenge of developing state-of-the-art infrastructure technologies.

What Youll Do
Lead and Mentor: Manage a team of talented developers, setting technical direction and providing mentorship to foster professional growth and inspire innovative solutions.
Confidential Computing Development: Drive key projects involving the design and deployment of confidential computing frameworks, setting the stage for the companys future security standards.
Innovative Strategy Implementation: Play a strategic role in influencing and advocating for the integration of new security technologies and protocols across our infrastructure.
C++ Development: Utilize your expertise in C++ to design robust, efficient, and secure software solutions that meet our high standards.
Collaboration and Knowledge Sharing: Work closely with cross-functional teams, leading workshops and presentations to share insights and innovations within the organization.
Production Issue Resolution: Tackle complex production and security challenges, developing robust solutions that enhance our overall operational security and performance.

We are seeking a skilled AS400 Developer to join a dynamic team, for one of our costumers. This role requires strong background in AS400 programming and a passion for delivering high-quality software solutions. A full time, on site position, based in Rishon Le Zion, Israel.
Key Responsibilities:
* Develop and maintain AS400 applications using RPG and CL programming languages.
* Collaborate with business analysts and other developers to gather requirements and design solutions.
* Perform system analysis and troubleshooting to resolve production issues.
* Write and maintain technical documentation for developed software.
* Participate in code reviews and provide constructive feedback to peers.
* Ensure code quality through testing and validation processes.
* Support the deployment of software updates and patches in production environments.