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we thrive The Tier 2 Technician serves as a senior Technical Support resource responsible for handling complex customer and internal support cases escalated from Tier 1. This role requires strong technical troubleshooting capabilities, cross-functional collaboration, ownership of critical incidents, and a commitment to delivering high-quality resolutions while maintaining excellent Customer Experience. Key Responsibilities Advanced Technical Support & Troubleshooting - Investigate, diagnose, and resolve complex software, hardware, system, and integration issues escalated from Tier 1 support, including log analysis and root cause identification. Escalation & Critical Incident Management - Own high-priority and critical support cases, ensuring SLA compliance while coordinating resolution efforts across Product, R&D, Engineering, QA, Operations, and Customer Success teams. Incident Investigation & Root Cause Analysis (RCA) - Lead incident and problem management activities, document findings, implement corrective and preventive actions, and drive long-term solutions for recurring issues. Issue Reproduction & Solution Validation - Reproduce customer-reported issues, validate fixes, and ensure solutions effectively resolve identified problems. Knowledge Management & Team Enablement - Create and maintain technical documentation, troubleshooting guides, and knowledge base articles, while mentoring Tier 1 support teams and sharing technical best practices. Continuous Improvement & Support Readiness - Analyze support trends, identify operational improvement opportunities, participate in product release validation, and recommend enhancements to support processes, tools, and workflows.
Country:
Israel
City:
Herzliya

We are seeking an experienced Network Engineer to join our Network & Cloud Operations team. This role is responsible for investigating complex network and service issues, implementing and improving monitoring solutions, leading technical escalations, contributing to RCAs, and building workflows that streamline investigation processes for lower NOC and Support tiers.
As part of the Network & Cloud Operations team, the engineer will play a key role in ensuring the performance, reliability, and scalability of our companys network services. The role requires close collaboration with Engineering throughout the lifecycle of new versions and network features, from design review and operational readiness to production rollout, validation, and continuous improvement. This includes providing operational feedback on new network capabilities, helping define production requirements, and ensuring smooth adoption of new technologies across our companys global network.
Key Responsibilities:
Implement and improve network monitoring and alerting systems to proactively detect service-impacting issues.
Lead escalations of critical network and service incidents, coordinating with Engineering, Support, Security, and Operations teams.
Investigate and resolve complex network issues beyond standard NOC and Support tiers.
Contribute to RCAs by providing technical analysis, impact assessment, mitigation actions, and prevention recommendations.
Work closely with Engineering on new versions, features, and network capabilities, including design feedback, production readiness, rollout validation, and post-release monitoring.
Participate in CHNG management processes, service-component deployments, release pipelines, and production rollouts.
Create runbooks, workflows, and investigation procedures to improve troubleshooting efficiency across NOC team.
Identify recurring issues and operational gaps to drive improvements in network stability, monitoring, alerting, and automation.

We are looking for an experienced Automation Infrastructure Engineer to join our Automation engineering group. In your role, you will be working closely with development teams, Automation teams, DevOps, Product, and others. You will participate in the effort to improve the companys ability to deliver value to customers in high velocity and excellent quality.
Responsibilities:
You will be responsible to plan, design, implement, and maintain Automation tests and infrastructure.
Cope with complex code along with quality standards and best practices.
You will be expected to come up with initiatives regarding Automation infrastructure and tools.
You will work with other Automation teams, as part of cross-teams Automation efforts to achieve code reuse and unified standards in code, tools, and processes.
You will take part in planning and implementing non-functional testing aspects of product management modules.

Were looking for an experienced Software Team Lead to join the Cato team. In this critical role, you will lead an excellent team of experienced engineers and solve architectural and engineering challenges. You will be building highly scalable solutions, providing infrastructure and value to a new asset management product.
Responsibilities:
Lead and develop a new SaaS product from scratch to production, and participate in defining the specifications, architecture, and other tech-related areas of the project.
Build an excellent team - through recruitment, mentoring, and day-to-day management
End to End development from the processing of large-scale data to web interfaces
Working closely with multiple stack holders - product management, research, SOC and NOC services, and automation teams
Designing and Implementing enterprise platform solutions
Researching new technologies and adapting them for use within the companys product
Collaborating with multiple development teams.

We are looking for a Chip Design Manager to join our Networking team! As a Chip Design Manager in our Networking Business Unit, you will lead a team of highly skilled engineers responsible for verifying the next generation of our cutting-edge network products and GPU technologies. This is a unique opportunity to make a real impact at the heart of our AI and HPC revolution, while working in a fast-paced, innovative environment. You will join a passionate, experienced team working at the forefront of silicon verification - using advanced methodologies and tools to ensure design correctness for world-class solutions in data centers, high-performance computing, networking, and storage.

What You'll Be Doing:

Lead and grow a team of formal verification engineers focused on pre-silicon FV of complex digital designs.

Define and drive strategies and methodologies across multiple projects to prove design correctness and ensure quality.

Collaborate closely with Architecture, Design, and DV teams to identify verification needs and drive closure.

Provide technical guidance, mentoring, and support to engineers on the team.

Own planning and execution of verification deliverables to ensure high quality and timely tapeouts.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - dont miss it!
In this role, you will lead and grow a team of product managers, partner closely with executive leadership, engineering, and go-to-market teams, and work directly with customers and partners to deliver impactful capabilties that move the business forward. You will translate market needs and business objectives into a clear, differentiated product strategy and ensure world-class execution that accelerates our companys growth and market leadership.
Responsibilities:
Lead our companys Networking product management team, owning the SD-WAN capabilities of our companys SASE platform. This includes customer network integration, site onramp and connectivity (HW sockets, virtual sockets, cloud interconnect etc.), routing, WAN optimization, QoS, traffic steering, resiliency, and performance across our companys worldwide cloud network.
Manage and lead a team of product managers, providing clear direction, mentorship, and support. Foster a high-performing, collaborative environment that encourages innovation, ownership, and continuous improvement.
Work closely with customers, partners, engineering, sales and SE, marketing, operations and other teams to deliver industry-leading SD-WAN service at scale.
Act as a subject-matter expert for our companys SD-WAN and networking capabilities. Create and deliver compelling presentations and product narratives for customers, partners, Sales, Customer Success, and Professional Services.
Engage directly with customers and partners to understand real-world networking challenges, validate solutions, and ensure product-market fit.
Travel approximately once per quarter for customer and partner meetings.
Define and drive the SD-WAN/network product vision and roadmap, aligned with our companys overall strategy. Break down strategic goals into clear, actionable initiatives and manage execution across all relevant stakeholders.
Conduct market and customer research, write detailed product requirement and design documents, and lead end-to-end execution from concept through launch and adoption.

We're looking for an experienced DevOps Engineer who thrives on ownership, enjoys working closely with engineering teams, and is passionate about building platforms that improve developer productivity at scale.
In this role, you'll take the lead on strategic initiatives across our developer platform, CI/CD ecosystem, and Kubernetes-based infrastructure. You'll work closely with developers, identify opportunities for improvement, and independently drive projects from idea to execution while
Responsibilities
Design, build, and maintain internal developer platforms, self-service tools, and on-demand development environments that improve engineering productivity and developer experience.
Own and drive the evolution of our developer environments platform.
Drive company-wide CI/CD initiatives, build and maintain deployment pipelines, and promote software delivery best practices across engineering teams.
Design, implement, and operate cloud-native infrastructure, including Kubernetes-based environments, monitoring solutions, automation frameworks, and internal services.
Improve self-service capabilities, automation, and overall developer experience.
Collaborate closely with devex, developers, automation and infrastructure teams across the organization.

We are looking for a passionate and experienced Full Stack Engineer. In this role, you will play a key part in developing our cloud-based, proprietary networking and security management solutions.
You will also design and implement highly scalable processes for gathering and analyzing real-time network statistics, events, and large-scale data.
Responsibilities:
End-to-end backend development: from processing large-scale data to designing efficient microservices.
Develop and enhance high-performance, scalable services.
Improve the reliability, security, and scalability of existing infrastructure.
Work closely with cross-functional teams including Product, Data, Security, and UX.
Research and adopt new technologies to improve our products.

Were looking for a passionate and creative Software Engineer with a strong data-driven mindset and around 4 years of experience to join our team. In this role, you will contribute to developing our cloud-based personalized networking and security management solutions, as well as building scalable systems for processing and analyzing data across multiple networks.
Responsibilities:
End-to-end development, from processing large-scale data to building intuitive web interfaces
Designing and implementing data pipelines, analytics, and insight-driven features
Developing backend services with a focus on performance and scalability using C/C++ and Python
Contributing to frontend development and overall system integration
Implementing and testing network security enterprise solutions
Conducting research and prototyping new features and product ideas
Exploring new technologies and integrating them into the product
Driving a data-driven approach to product and engineering decisions.