לוח משרות דרושים נציגי שירות לקוחות במרכז

We are looking to fill a vital role in our Customer Support team that is pivotal to the success of our customers' accessibility efforts. This position will start as a hands on keyboard Support Engineer with the end goal of shaping and managing the global team.

You will be joining a team of highly professional and innovative support and solution engineers that are driven by passion for the domain and the mission of the company.

Your Impact:
Provide expert technical support to customers, resolving complex issues and ensuring seamless implementation of our accessibility tools via tickets and occasional meetings.
Educate and empower customers by creating code/framework examples and documentation.
Act as a bridge between customers and product and engineering teams, gathering feedback to help prioritize and improve product features.
Contribute to internal knowledge bases and processes, streamlining support workflows and enhancing team efficiency.
Build a first in class support team.

We seek a detail-oriented Global Reseller Operations to oversee global customers' end-to-end onboarding while ensuring seamless reseller operations. This role requires strong operational expertise, customer engagement skills, and financial oversight to support AWS reseller compliance and customer satisfaction.
Schedule: required to work 2 days out of the week in the NA timezone (13:00-22:00) and 3 days in the EMEA timezone (09:00-18:00).
Responsibilities
End-to-End Customer Onboarding & Offboarding: Led the full lifecycle of onboarding and offboarding global customers from A to Z, ensuring a smooth transition from sales to service delivery. Manage account setup, ensure compliance with AWS reseller requirements, and facilitate a smooth handover between internal teams.
Offering assistance to Global Customers in NA and EMEA.
Reseller Operations Management: Oversee and optimize AWS reseller operations, ensuring compliance with AWS Partner programs, pricing models, and best practices.
Customer Support & Engagement: Assist global customers across NA and EMEA time zones, ensuring service quality and SLA adherence.
AWS Account & Incentive Alignment: Work closely with AWS account teams to maximize reseller benefits, align with AWS incentive programs, and ensure customers receive the services they purchase.
Financial Oversight: Collaborate with finance teams to ensure accurate revenue recognition and reporting.
Market & Policy Awareness: Stay up to date with AWS pricing changes, program updates, and industry best practices to ensure compliance and operational excellence.