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We are looking for a Product Operations Manager.
As a Product Operations Manager, you will report directly to the Director of Product Operations and play an integral role within the Product organization
You will be responsible for:
Partner with Product, Engineering, QA, and Implementation teams to ensure that products and processes run smoothly and have the data and tools needed for success
Provides critical support by building systems to capture, review, and analyze usage information and other key data, which helps PMs make better-informed product decisions.
Collecting, organizing, and analyzing quantitative and qualitative product data.
Build the right tools & processes that will strengthen product communication, internal managing, and development in a high-growth organization.
Manage the implementation and roll-out of products, ensuring all stakeholders are aligned on launch tasks.

We are looking for a Core Database Developer (Database Internals) to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization at the center of the revolution in artificial intelligence, which is creating a hurricane of change.
We are looking for a talented Software Engineer to design, build, and optimize the core engine of our high-performance database system. This is a deep, systems-level role focused on the internal workings of a database. You will be responsible for creating the fundamental components that store, retrieve, and process data efficiently.
Key Responsibilities
Design & Develop Database Components: Implement and enhance core database features, including the storage engine, query execution engine, and transaction manager.
Optimize Performance: Work on low-level data structures (like B-Trees or LSM-Trees), concurrency control mechanisms (MVCC), and query optimization algorithms to improve speed and efficiency.
Build the Query Engine: Develop the system that parses, plans, and executes user queries against our data structures.
Ensure Reliability: Implement mechanisms for data recovery, consistency, and durability.

We are expanding our R&D capabilities and looking for a Python Software Engineer to join the SURVEIL-X Platform team.
This is an exciting opportunity for a developer with a few years of experience who is eager to deepen their expertise in cloud technologies, AI, and data platforms while working on a large-scale, mission-critical system.
What youll do
Design, develop, and maintain Python-based services within a distributed, data-driven platform
Build and maintain CI/CD pipelines and containerized environments using Jenkins, Docker, Kubernetes, and Helm
Develop and manage infrastructure-as-code with Terraform in AWS (S3, EC2, API Gateway, RDS, EKS, etc.)
Implement and integrate AI-based solutions, including RAG, Vector Databases, Embeddings, LLMs, and MCP
Develop automation scripts and internal tools to support deployment and monitoring
Integrate and support Kafka and other data streaming technologies
Collaborate in an Agile/Scrum environment, participating in code reviews and cross-team design discussions
Investigate and resolve complex technical issues across application and infrastructure layers.

We are looking for a Customer Support Engineer to join our growing team!
We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.
Key Responsibilities
Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
Documentation: Create and maintain documentation for all automation processes and workflows.
Training and Support: Train and support customer success team members on new automation tools and processes.

Required Customer Support Engineer
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

We are hiring a Software Engineer to help revolutionize the world of observability. Using cutting-edge AI-driven technology, we are redefining how organizations monitor, analyze, and optimize their systemsmaking observability more intelligent, efficient, and accessible than ever before. As we scale, we seek top talent to push the boundaries of innovation and shape the future of AI-powered observability. If youre passionate about solving complex challenges and building game-changing technology, join us in transforming how the world understands and interacts with data.

Responsibilities:
End-to-end development and ownership of products and features, from design to scalable and predictable production behavior.
Solve diverse and complex problems in a high-scale, cloud-native environment.
Collaborate with other engineers and product managers to improve product functionality, scalability, and performance.
Design, develop, and maintain robust, secure, and efficient software solutions.
Ensure high system reliability by implementing best practices in monitoring, observability, and automation.
Review code, architecture, and data to identify and troubleshoot technical and performance issues.
Work with AI/ML teams to integrate AI capabilities, including model monitoring, evaluation, and fine-tuning.

We are seeking a highly experienced Frontend Infrastructure Engineer to join our growing Frontend Infra team. In this role, you will be responsible for building responsive, efficient, and high-quality web applications. This role is primarily architectural and focuses on:
Implementing and maintaining a comprehensive design system.
Optimize build processes for frontend projects.
Creating automated and integrated workflows.
Working on GitHub Actions, lint tools, and test tools.

As a Senior Frontend Infrastructure Engineer, you will design and maintain scalable web applications, implement and optimize design systems, and improve build processes for efficiency. You'll create automated workflows, write clean and testable code, and collaborate with cross-functional teams to deliver features. Additionally, you will debug and upgrade software while staying current with emerging frontend technologies.

We are looking for a Fullstack Developer (FE Oriented) to join a growing team!

What You'll Do:
End-to-end development and ownership of our products and features, from design, provide a performance, scalable to production.
Solving diverse complex problems of high scale.
Collaborate with other Engineers and Product s to improve our products.

We are seeking an experienced and highly skilled Senior Python Backend Developer to join our dynamic team.
You will be at the heart of our engineering efforts, responsible for designing, developing, and maintaining the high-performance, scalable, and secure cloud-based solutions that power our Fintech Compliance and Risk management products.
Working with cutting-edge technologies like Python, Node.js, and AWS, you will build innovative, low-latency, and highly available systems that form the core of our business. In this role, you will be instrumental in shaping our technical architecture and driving excellence in a fast-paced, evolving environment.
Key Responsibilities:
Architecture & Development: Lead the design and development of robust, scalable, and secure backend systems and APIs, primarily using Python.
Cloud Infrastructure: Architect, build, and maintain high-scale solutions on modern cloud platforms (specifically AWS) to ensure reliability, scalability, and performance.
System Performance: Design and implement services optimized for low-latency processing, high availability, and fault tolerance for mission-critical financial applications.
Technical Leadership: Provide technical leadership and mentorship to junior and mid-level developers, fostering best practices in code quality, testing, and maintainability.
Product Focus: Develop and enhance Compliance and Risk management products for the Fintech sector, ensuring they meet strict regulatory requirements and industry standards.
Optimization & Reliability: Take ownership of system performance, scalability, and reliability. Proactively identify and resolve bottlenecks in code and architecture.
Collaboration: Work closely with cross-functional teams, including frontend developers, DevOps engineers, and product managers, to deliver seamless end-to-end solutions.
Innovation: Stay current with emerging technologies and industry trends, driving the adoption of new tools and frameworks to solve complex challenges effectively.

We are looking for a Backend Team Lead to manage and grow a team of backend engineers in our Alerting group. The Alerting backend powers real-time, streaming-based detection at massive scale, processing millions of events per second with millisecond latency to catch issues as they happen. Built with a distributed, event-driven architecture, it supports complex pattern evaluation, dynamic enrichment, and fault-tolerant delivery for mission-critical observability.

What Youll Do:
Lead and mentor a team of backend engineers working on mission-critical alerting infrastructure.
Be accountable for the teams execution, code quality, and technical innovation.
Guide the teams technical direction, architecture, and system design for distributed stream processing.
Collaborate closely with Product Managers and Engineering stakeholders to define scope, align priorities, and ensure timely delivery.
Manage engineering trade-offs, risks, and technical debt to maintain product and team velocity.
Drive clear prioritization of work across technical improvements, feature development, and production maintenance.
Support career development through regular feedback, goal setting, and performance reviews.
Foster a culture of ownership, excellence, and continuous learning.

We are looking for a Backend Engineer to join a growing team!

What You'll Do:
End-to-end development and ownership of our products and features, from design to scalable and predictable production behavior.
Solve diverse complex problems of high scale.
Collaborate with other engineers and product managers in order to improve our products.
Review code, architecture, and data to identify and troubleshoot problems.

we're looking for a strong DevOps engineer to play a pivotal role in designing and implementing robust solutions across our infrastructure and applications.
If you have a passion for building secure-by-design systems, a deep understanding of both infrastructure and application security principles, and the ability to translate complex requirements into actionable blueprints, we want to hear from you. You'll be instrumental in shaping security landscape, ensuring our platform remains a trusted and secure environment for our global users.
What You'll Be Doing:
This is a hands-on position. You need to love writing Python, working with APIs, and codifying infrastructure. Lead the architectural design and implementation of solutions for cloud infrastructure, network, and applications.
Get your "hands dirty", fearlessly working on our most complex and risky problems involving production systems and networks.
Constantly push optimizations and best practices. Define and maintain security standards, frameworks, and best practices across the organization.
Collaborate closely with engineering, product, and operations teams to integrate security seamlessly into the development lifecycle and infrastructure deployments.
Evaluate and recommend security technologies and tools to enhance security posture.
Develop security reference architectures and patterns to guide engineering teams in building secure solutions.
Participate in threat modeling and risk assessment activities to proactively identify and mitigate potential security threats.
Provide expert guidance and mentorship to engineering teams on security-related topics.
Stay current with the latest security trends, threats, and technologies, and translate them into actionable strategies .

We are looking for a Backend Engineer to join a growing group! Our Alerting backend powers real-time, streaming-based detection at massive scale, processing millions of events per second with millisecond latency to catch issues as they happen. Built with a distributed, event-driven architecture, it supports complex pattern evaluation, dynamic enrichment, and fault-tolerant delivery for mission-critical observability.

What You'll Do:
Lead the design, development, and evolution of scalable, high-impact systems.
Own features end-to-end, ensuring predictable production behavior from design through deployment.
Solve complex technical challenges at scale using sound engineering principles and modern stream processing technologies.
Collaborate closely with engineers and product managers to continuously improve the product.
Drive both technical excellence and meaningful user outcomes.

We are looking for a Software Developer.
The employee in this role will develop technological solutions for the Finance department, including backend work in Python and frontend work in React. The position involves collaborating with finance team members and accountants to deliver efficient solutions for the departments needs.
The developer will be responsible for managing projects from definition to launch, with support and guidance as needed.
Key Responsibilities:
Develop software systems to improve processes in the Finance Department, using Python and React.
Collaborate with finance staff and accountants to understand business needs and adapt solutions accordingly.
Provide quick and effective solutions to technological problems, while maintaining code quality and system reliability.
Take part in the full development lifecycle, including planning, development, integration, and maintenance.
Meet deadlines and execute plans according to the departments changing needs.
Work independently and proactively, taking responsibility for assigned tasks.
Communicate progress and updates to relevant stakeholders.

We are seeking an experienced and hands-on Head of Support to lead our global Support organization. This role oversees Technical Support Engineering (TSE) functions, escalations, incident leadership, customer experience, and global operational excellence. The ideal candidate brings strong technical depth, proven leadership in SaaS/B2B support, and the ability to build a high-performing, customer-focused support culture.

Global Support Leadership:
Lead and coach global Technical Support Engineering teams.
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs.
Maintain clear global processes and standards.
Align with regional leads for coverage across time zones.

Technical Expertise & Escalations:
Act as the senior escalation point for complex issues.
Guide engineers in root cause analysis, distributed systems, and observability.
Oversee incident management with strong communication and collaboration.
Maintain hands-on knowledge of our architecture and tooling.

Operational Excellence:
Drive continuous improvement to streamline workflows and reduce escalations.
Enhance productivity through better tools, processes, and automation.
Own KPI frameworks, dashboards, and data-driven reviews.
Partner with Product and Engineering to bring customer insights into product enhancements.

Customer Experience:
Promote a customer-first culture in Support.
Represent Support in critical situations and executive escalations.
Ensure consistent, clear communication with customers.
Strengthen collaboration with Sales and Product.

Training & Team Development:
Own onboarding and ongoing training for Support engineers.
Ensure the team stays current on product capabilities.
Foster collaboration, accountability, and ongoing learning.