We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!
You will:
Working Sunday Thursday 08:00-17:00, 5 days a week.
Hybrid work environment both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote the company`s Cultural Values through both behavior and attitude, including being an advocate for team members.
Requirements: Excellent written and verbal communication skills in Hindi & English Mandatory.
Hebrew speaker Advantage.
Experience in customer support.
Excellent communication between both customers & within company departments.
Experience in the Payments and Banking industry Advantage.
Ability to work independently and under pressure.
Proven ability to work in fast-paced dynamic environments & to multi-task.
Proficient in all MS Office products.
Service-oriented person.
This position is open to all candidates.
